Gold Heating and Cooling

We file this complaint in hopes that it will help caution others in our small community by knowing that the owner of this company states he does not warranty their work.

In this case, Gold Heating and Cooling's owner felt okay with charging an older retired couple over $500, mostly to needlessly replace good parts -- even after knowing the problem was a simple inexpensive thermostat that the homeowners could have replaced themselves.

We hired Gold Heating and Cooling when our furnace was cycling on and off every 1 ½ minutes anytime the room temperature fell within 5 degrees of the low setting. After two service calls checking the furnace, their technician found no problems with the furnace. We appreciated his conscientious attention to ensuring our furnace was in good order. He then decided to replace the expensive control board to see if that was the problem, even though he admittedly failed to check the thermostat. After the new control board was installed, the problem reoccurred the very first cycle of the furnace and we contacted the owner of the company. He stated it was not his problem and that customers are responsible for paying for his own company’s failure to diagnose the problem correctly, “just as you would if you went to the doctor.” He also refused to take back the unneeded expensive part.