Gold Key Inspection Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the formal response to Gold Key Inspection Services statements contained in the forwarded e-mailWhen I had spoken with ***s wife at the hospital it seemed that her only concern was weather the Revdex.com could do anything to her business besides posting our complaintAlso there was a mention of the exact dates of when the actual damage had occurred, and nothing said about when we had noticed the rust on the door frame to the toilet roomYes both dates are different, and when we had spoken she was made aware that we noticed the rust on the door frame first and then found the water damage at a later timeIn response to the offer to refund the money we had spent on the Inspection, we feel the followingWe were both insulted that an offer so small was made to repair damages to our home that were caused by a poor inspection attempt, and even more insulted that we were told that we were responsible for these damages because we didn't find what the inspector had missedWe have made ourselves very clear on what we want to close this case with Gold Key and feel this will be very fair for both partiesI had relayed to ***s wife that, we want the damages inspected by a professional contractor and repaired by the sameHer response was to blame everyone besides her husband, which include the original owners hiding something on their disclosure and the new owners for not doing ***s job for him? As you can see, a stand up professional business would take care of their customers, where a poor business will have to be taken to court every time to get what was fair to begin withThe shower in the master bedroom has not been used for over a month now to prevent further damages to the walls and the carpet and to give Gold Key time to send a contractor over to access the damages
*** And *** ***

I have tried submitting this response twice and received a server error message I then emailed the complaint department on the website and sent everything there I am trying again and will not attach the larger files to see if that works Missing from the attachments is the very
large home inspection report with photos If there is another way I can send it, please let me know
I, *** *** am responding to the complaint filed by *** *** on behalf of my husband *** *** as he fell from a two story house on 5/21/and is still in the hospital
The inspection was conducted on 1/15/by *** for his client and buyer of the home *** *** He was there for five hours and took photos In the complaint *** is correct in that she understood the warranty starts the day of the inspection, not upon move in days later would be 4/15/ The home closed 3/11/which was a Friday, she did not state when she moved in but most buyers move in soon after closing The complaint states the problem was noticed days after moving in, which would have been around the 1st of May As seen by the attached letter by Gold Key, *** *** contacted *** by phone on 4/25/ As seen by the attached screenshot of the email sent to ***, *** responded with the letter May 3rd after reviewing their concerns and the report.
The letter notes that numerous times (over 15) in the report it states the home is occupied, owners contents may be blocking possible defects and hidden from the the home inspectors view It is recommended that the buyer have the home re-inspected when the owner has vacated to ensure that possible defects were not missed Sellers understandably need to live in their homes and home inspectors do not move their contents *** chose not to have the home re-inspected once the sellers vacated
Two days after receiving this complaint and reviewing the information, I called *** at the number she provided and reached *** I listened to the problem, we talked about ***’s response I did offer a refund of the inspection for his trouble which he refused He also stated he would be contacting an attorney as was also stated in the complaint In the attached pre-inspection agreement signed by ***, it states a dispute will be settle by arbitration He said that only applied if he contacted Gold Key within the day warranty I explained that the warranty company is another company outside of Gold Key and has nothing to do with the pre-inspection agreement or arbitration I asked him if this was a problem on 1/15/and the sellers lived in the home almost two more months, why the sellers did not notice it? He said he wondered if the sellers were using the other bathroom and did know I have no idea until the report conducted days prior to the Gold Key report If the problem is noted there, then sellers have a duty to disclose
The complaint states the cost of the inspection was $ The report states the inspection was $plus the termite report of $for a total of $ I have attached a copy of canceled check #written 1/15/by ***
I have attached the full report, the summary report, the screen shot showing the email response by Gold Key, the letter attached to that email, the copy of ***’s cancelled check and the signed pre-inspection agreement signed by ***

My husband and I are real estate agents and have been for years. It's critical to us that our buyers are confident that the home they are buying has been thoroughly inspected and that there are no surprises. We have used [redacted] of Gold Key Inspections for several years and have never questioned the care and thoroughness of his work. Our buyers have been very satisfied and confident that they know what condition the homes are in prior to purchase. We would recommend [redacted] highly to anyone looking for a great home inspector.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the formal response to Gold Key Inspection Services statements contained in the forwarded e-mail. When I had spoken with [redacted]s wife at the hospital it seemed that her only concern was weather the Revdex.com could do anything to her business besides posting our complaint. Also there was a mention of the exact dates of when the actual damage had occurred, and nothing said about when we had noticed the rust on the door frame to the toilet room. Yes both dates are different, and when we had spoken she was made aware that we noticed the rust on the door frame first and then found the water damage at a later time. In response to the offer to refund the money we had spent on the Inspection, we feel the following. We were both insulted that an offer so small was made to repair damages to our home that were caused by a poor inspection attempt, and even more insulted that we were told that we were responsible for these damages because we didn't find what the inspector had missed. We have made ourselves very clear on what we want to close this case with Gold Key and feel this will be very fair for both parties. I had relayed to [redacted]s wife that, we want the damages inspected by a professional contractor and repaired by the same. Her response was to blame everyone besides her husband, which include the original owners hiding something on their disclosure and the new owners for not doing [redacted]s job for him? As you can see, a stand up professional business would take care of their customers, where a poor business will have to be taken to court every time to get what was fair to begin with. The shower in the master bedroom has not been used for over a month now to prevent further damages to the walls and the carpet and to give Gold Key time to send a contractor over to access the damages.

[redacted] And [redacted]

I have tried submitting this response twice and received a server error message.  I then emailed the complaint department on the website and sent everything there.  I am trying again and will not attach the larger files to see if that works.  Missing from the attachments is the very...

large home inspection report with photos.  If there is another way I can send it, please let me know.  

I, [redacted] am responding to the complaint filed by [redacted] on behalf of my husband [redacted] as he fell from a two story house on 5/21/14 and is still in the hospital.  

The inspection was conducted on 1/15/14 by [redacted] for his client and buyer of the home [redacted].  He was there for five hours and took 229 photos.  In the complaint [redacted] is correct in that she understood the 90 warranty starts the day of the inspection, not upon move in.  90 days later would be 4/15/14.  The home closed 3/11/14 which was a Friday, she did not state when she moved in but most buyers move in soon after closing.  The complaint states the problem was noticed 20 days after moving in, which would have been around the 1st of May.  As seen by the attached letter by Gold Key, [redacted] contacted [redacted] by phone on 4/25/14.  As seen by the attached screenshot of the email sent to [redacted] responded with the letter May 3rd after reviewing their concerns and the report. 

The letter notes that numerous times (over 15) in the report it states the home is occupied, owners contents may be blocking possible defects and hidden from the the home inspectors view.  It is recommended that the buyer have the home re-inspected when the owner has vacated to ensure that possible defects were not missed.  Sellers understandably need to live in their homes and home inspectors do not move their contents.  [redacted] chose not to have the home re-inspected once the sellers vacated.  

Two days after receiving this complaint and reviewing the information, I called [redacted] at the number she provided and reached [redacted].  I listened to the problem, we talked about [redacted]’s response.  I did offer a refund of the inspection for his trouble which he refused.  He also stated he would be contacting an attorney as was also stated in the complaint.  In the attached pre-inspection agreement signed by [redacted], it states a dispute will be settle by arbitration.  He said that only applied if he contacted Gold Key within the 90 day warranty.  I explained that the warranty company is another company outside of Gold Key and has nothing to do with the pre-inspection agreement or arbitration.  I asked him if this was a problem on 1/15/14 and the sellers lived in the home almost two more months, why the sellers did not notice it?  He said he wondered if the sellers were using the other bathroom and did know.  I have no idea until the report conducted 60 days prior to the Gold Key report.  If the problem is noted there, then sellers have a duty to disclose.  

The complaint states the cost of the inspection was $535.  The report states the inspection was $405 plus the termite report of $55 for a total of $460.  I have attached a copy of canceled check #1256 written 1/15/14 by [redacted].  

I have attached the full report, the summary report, the screen shot showing the email response by Gold Key, the letter attached to that email, the copy of [redacted]’s cancelled check and the signed pre-inspection agreement signed by [redacted].