Gold Medal Moving & Storage

Regarding customer service complaint: We here at Gold Medal Moving place customer satisfaction and quality service above all elseWe try to work with all customers to settle any concerns or complaints in a fair and timely mannerUnfortunately, in this instance things did not get handled as quick as they should and we have apologizedResponse from are 3rd party service company [redacted] to customer regarding destination service complaint“They were a bit shocked because this is one of their best tech's and never had this problemSomeone from [redacted] should be reaching out to you shortlyI never had this happen so I apologize and hope nothing serious has happened”Response to 3rd party service charge: When are estimator went to do survey he explained to the customer that we do not service certain items do to liability on items such as [redacted] adjustable beds, are estimator never told customer “ you would be pissed if it was damaged” he just told them we do not service them, the customer told my estimator they had a couple other estimates but they were internet estimate’s and not visual and my estimator told them that the online mover’s would not tell customer of the charge until day of move, customer said that they could call [redacted] direct and see how much they would charge and are estimator said he would also call are 3rd party company and include that cost in estimate, customer decided to go with are 3rd party company, and due to circumstances we ended up doing the disassembly on load dayRegarding damaged items claimed by customer: as of the date of receiving this Revdex.com customer complaint, this is the 1st that we are hearing about any damage to items during this moveWe have forwarded the proper web site for the customer to file a claim with [redacted] ***The [redacted] claim department will handle the claim and send them out the proper forms once customer makes initial contact with themRegarding Packing & 3rd party service charge: The $3rd party service charge is for both disassembly & reassembly, since are 3rd party service company did not perform the Origin Disassembly service we will be crediting back customer the origin 3rd party charge of $Also we will be crediting $back to the customer for carton, packing & unpacking cost of the bed Regarding delays: Are standard arrival time for origin is 8-10amDue to the shuttle needed for loading and us needing to rent a smaller truck the rental facility did not have one available even though we were assured that they would have one they did not until 11am and customer was notified so we arrived at noon to start loadingAnd in regards to Destination/Delivery are required delivery dates were Oct02-and we arrived for delivery on Octwell before the last day of the required delivery datesRegarding 3rd party service delay at destination: Even though are 3rd party service was not Regarding customer service complaint: We here at Gold Medal Moving place customer satisfaction and quality service above all elseWe try to work with all customers to settle any concerns or complaints in a fair and timely mannerUnfortunately, in this instance things did not get handled as quick as they should and we have apologizedResponse from are 3rd party service company [redacted] to customer regarding destination service complaint“They were a bit shocked because this is one of their best tech's and never had this problemSomeone from [redacted] should be reaching out to you shortlyI never had this happen so I apologize and hope nothing serious has happened”Response to 3rd party service charge: When are estimator went to do survey he explained to the customer that we do not service certain items do to liability on items such as [redacted] adjustable beds, are estimator never told customer “ you would be pissed if it was damaged” he just told them we do not service them, the customer told my estimator they had a couple other estimates but they were internet estimate’s and not visual and my estimator told them that the online mover’s would not tell customer of the charge until day of move, customer said that they could call [redacted] direct and see how much they would charge and are estimator said he would also call are 3rd party company and include that cost in estimate, customer decided to go with are 3rd party company, and due to circumstances we ended up doing the disassembly on load day Regarding damaged items claimed by customer: as of the date of receiving this Revdex.com customer complaint, this is the 1st that we are hearing about any damage to items during this moveWe have forwarded the proper web site for the customer to file a claim with [redacted] ***The [redacted] claim department will handle the claim and send them out the proper forms once customer makes initial contact with them Regarding Packing & 3rd party service charge: The $3rd party service charge is for both disassembly & reassembly, since are 3rd party service company did not perform the Origin Disassembly service we will be crediting back customer the origin 3rd party charge of $Also we will be crediting $back to the customer for carton, packing & unpacking cost of the bed Regarding delays: Are standard arrival time for origin is 8-10amDue to the shuttle needed for loading and us needing to rent a smaller truck the rental facility did not have one available even though we were assured that they would have one they did not until 11am and customer was notified so we arrived at noon to start loadingAnd in regards to Destination/Delivery are required delivery dates were Oct02-and we arrived for delivery on Octwell before the last day of the required delivery datesRegarding 3rd party service delay at destination: Even though are 3rd party service was not performed on the day of delivery it was performed and completed the next day on Oct10thSincerely, [redacted] Gold Medal Moving and Storage [redacted] ***performed on the day of delivery it was performed and completed the next day on Oct10thSincerely, [redacted] Gold Medal Moving and Storage [redacted] [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe insurance the business is referring to that I elected was to cover damage in case the truck was in an accident, caught on fire, etcThe movers failed to cover my fridge properly with moving pads and scraped it on the door while moving it out of my residenceIf the movers had protected my furniture as I was promised they would the fridge would not have been scratchedThe movers were in too big of a hurry and were negligentThey protected all other items, the fridge was the last thing out of the house and they hurried throughThe furniture pad slid off the fridge and into the wheel of the hand truckInstead of putting it back over the fridge, they threw it asideIf they had replaced it the scratches would have never occurredThis is pure negligence and Gold Medal is attempting to keep from fixing their employees mistakes at the cost of their customers Gold medal also mentioned they have not heard any further from meI emailed them as soon as I received the $check and told them the amount was unacceptable and asked when the remaining funds would be sentThey did not reply to that question, my email was ignored like most other communications to themI will gladly provide that email if needed Regards, [redacted] ***

Our company send back our 3rd party service after the washer had been initailly reconnected to this customer's home to rebalance because he had complained that the washer was still off balance He then called again and said that the washer was smoking when going into a spin cycle and then once again we sent out a repair company to look at the washer and the tech replaced a suspension piece for the customer After this was done the customer called again and said that the washer was not working but during a conversation with tech had with MrBurns, MrBurns and the tech stated they could not find any major external damage that woudl have casued this problem The customer also indicated that this washer was also 5-years old and maybe it was time to replace it We feel that the problem with the washer was not caused during transit and have put forth a good faith effort to get this washer balanced and taken care of but with the smoking that is happening in the tub part it has to be a mechanical part and nothing to do with the transportation We understand that MrBurns would like his washer either repaired or replaced but after having some internal parts replaced in the machine that were bad and did not fix the problem we strongly feel it is the washer and was not caused due to transportion and have denied any further repairs to be paid for by the company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.In response to your email below as I wrote to you before my complaint has been solved though not to my satisfaction and I no longer wish to waste another second with Gold Medal Moving.Thank you for you help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIn response to your email below as I wrote to you before my complaint has been solved though not to my satisfaction and I no longer wish to waste another second with Gold Medal MovingThank you for you help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Gold Medal processed and mailed out the refund check on 1/14/2016, we let the shipper knowAccording to our bank she has received and cashed the checkAgain we are sorry for any inconvenience this may have caused and appreciate your patience in this matter. Thank you*** ***

Gold Medal processed and mailed out the refund check on 1/14/2016, we let the shipper knowAccording to our bank she has received and cashed the checkAgain we are sorry for any inconvenience this may have caused and appreciate your patience in this matter.
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received a check from the businessPlease follow up with Lillian at Gold Medal Moving
Regards,
*** ***

This experience was a nightmare, Gold medal are only professional in the sense they charge you for services
For the sake of briefness I won't list every issue but here is the gistWe moved from OC California to Houston Tx & asked for packing & deliveryWe have previously moved from Scotland so we were pretty realistic about the standard of service we expected
The packing I would compare to asking your worst enemy to do it with the provision they couldn't smash anythingThe packing was haphazard with anything thrown in together ie dumb bells & ornamentsUnpacking was disheartening & frustrating as you saw crushed boxes, books, unprotected pictures, chipped furniture, broken toys, despite using wardrobe boxes our clothes were all creased from being crushed in etc
Laterly we felt we needed to watch them packing after seeing things like the kettle & trash can being packed together and noticing items left in every cupboard even when in plain sightA TV, pictures on the wall, toys all leftThey brought no ladder to check high shelves etc
They had obviously crammed the shipment into the smallest space without consideration of the time it would be in the truck or the heatAs a result plastics including on the motorbike were twistedTotes had been broken from too much weight on them & finding boot marks on your belongings including the toddler's booster seat gets old quickThere were too many issues to list but if you want your expensive sports items shoved into your kitchen trash bin then this is the company
We were phoned late afternoon the day before the packing of the truck to say it had broken down & wouldnt be between 8-10am as agreed but 11-1pmEven when we said this was unacceptable as we wouldn't be out in time to hand back keys & would face fees from landlord there was no offers of a solution from Gold Medal only repeated claims to phone us back & half hearted they would try to get us out in timeThey repeatedly didn't phone back & didn't get us out in time
Our delivery was suppose to arrive between sat-tues but got a phone call Thursday saying truck was having issues & we will be delivering wedOnly when we insisted this wasn't acceptable & demanded a refund if this was the case did they agree to look at it againMy husband explained he needed a decision as he was scheduled to take a business trip which he would need to cancel if delivery was delayedAgain kept saying they would phone us back with a solution & didn'tBy the end of the day, when we called, the best they could offer was late Tuesday & finish unloading on WednesdayWhen we wouldn't agree they said they would phone us Friday & didn'tNot until we phoned, mid moving states on Monday did they confirm the delivery on tues
The moving guys told us they had been instructed to make a delivery before us & we could just waitClearly there was no truck issues, it would appear it's there excuse they use to shoehorn in more business regardless of customer inconvience or added expense
We were left with someone else's box which I had to chase them to collect with repeated phone calls/emails
We were left to dispose of our own boxes & wrapping after phone calls to Gold Medal & Stevens to find out who collects themNo one knew or bothered to sort it
Have given feedback to Stevens & written a complaint to both Stevens & Gold Medal & heard nothingOnce they have your money they don't care and they don't phone you backThe only time I have seen them respond is to positive reviews on here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The insurance the business is referring to that I elected was to cover damage in case the truck was in an accident, caught on fire, etcThe movers failed to cover my fridge properly with moving pads and scraped it on the door while moving it out of my residenceIf the movers had protected my furniture as I was promised they would the fridge would not have been scratchedThe movers were in too big of a hurry and were negligentThey protected all other items, the fridge was the last thing out of the house and they hurried throughThe furniture pad slid off the fridge and into the wheel of the hand truckInstead of putting it back over the fridge, they threw it asideIf they had replaced it the scratches would have never occurredThis is pure negligence and Gold Medal is attempting to keep from fixing their employees mistakes at the cost of their customers Gold medal also mentioned they have not heard any further from meI emailed them as soon as I received the $check and told them the amount was unacceptable and asked when the remaining funds would be sentThey did not reply to that question, my email was ignored like most other communications to themI will gladly provide that email if needed
Regards,
*** ***

We contacted Mr*** today to remind him of his decision not to purchase valuation (coverage for loss or damage) prior to his move. In addition, we made him an offer to award him an additional $as gesture of good faith. We at this point are waiting for your agreement and acceptance By accepting this offer Mr*** will receive a total award in the amount of $360.00, which is double the amount of money he deserve for not having valuation (coverage for loss or damages) for his move. We feel our good action to settle Mr*** claims have gone above and beyond our responsibility and limitation of liabilities

Regarding customer service complaint: We here at Gold Medal Moving place customer satisfaction and quality service above all else. We try to work with all customers to settle any concerns or complaints in a fair and timely manner. Unfortunately, in this instance things did not get handled as quick as they should and we have apologized.Response from are 3rd party service company [redacted] to customer regarding destination service complaint. “They were a bit shocked because this is one of their best tech's and never had this problem. Someone from [redacted] should be reaching out to you shortly. I never had this happen so I apologize and hope nothing serious has happened”.Response to 3rd party service charge: When are estimator went to do survey he explained to the customer that we do not service certain items do to liability on items such as [redacted] adjustable beds, are estimator never told customer “ you would be pissed if it was damaged” he just told them we do not service them, the customer told my estimator they had a couple other estimates but they were internet estimate’s and not visual and my estimator told them that the online mover’s would not tell customer of the charge until day of move, customer said that they could call [redacted] direct and see how much they would charge and are estimator said he would also call are 3rd party company and include that cost in estimate, customer decided to go with are 3rd party company, and due to circumstances we ended up doing the disassembly on load day.2. Regarding damaged items claimed by customer: as of the date of receiving this Revdex.com customer complaint, this is the 1st that we are hearing about any damage to items during this move. We have forwarded the proper web site for the customer to file a claim with [redacted]. The [redacted] claim department will handle the claim and send them out the proper forms once customer makes initial contact with them.3. Regarding Packing & 3rd party service charge: The $291.00 3rd party service charge is for both disassembly & reassembly, since are 3rd party service company did not perform the Origin Disassembly service we will be crediting back customer the origin 3rd party charge of $127.00.Also we will be crediting $24.81 back to the customer for carton, packing & unpacking cost of the bed. 4. Regarding delays: Are standard arrival time for origin is 8-10am. Due to the shuttle needed for loading and us needing to rent a smaller truck the rental facility did not have one available even though we were assured that they would have one they did not until 11am and customer was notified so we arrived at 12 noon to start loading.And in regards to Destination/Delivery are required delivery dates were Oct. 02-25 and we arrived for delivery on Oct.09 well before the last day of the required delivery dates.Regarding 3rd party service delay at destination: Even though are 3rd party service was not Regarding customer service complaint: We here at Gold Medal Moving place customer satisfaction and quality service above all else. We try to work with all customers to settle any concerns or complaints in a fair and timely manner. Unfortunately, in this instance things did not get handled as quick as they should and we have apologized.Response from are 3rd party service company [redacted] to customer regarding destination service complaint. “They were a bit shocked because this is one of their best tech's and never had this problem. Someone from [redacted] should be reaching out to you shortly. I never had this happen so I apologize and hope nothing serious has happened”.Response to 3rd party service charge: When are estimator went to do survey he explained to the customer that we do not service certain items do to liability on items such as [redacted] adjustable beds, are estimator never told customer “ you would be pissed if it was damaged” he just told them we do not service them, the customer told my estimator they had a couple other estimates but they were internet estimate’s and not visual and my estimator told them that the online mover’s would not tell customer of the charge until day of move, customer said that they could call [redacted] direct and see how much they would charge and are estimator said he would also call are 3rd party company and include that cost in estimate, customer decided to go with are 3rd party company, and due to circumstances we ended up doing the disassembly on load day. 5. Regarding damaged items claimed by customer: as of the date of receiving this Revdex.com customer complaint, this is the 1st that we are hearing about any damage to items during this move. We have forwarded the proper web site for the customer to file a claim with [redacted]. The [redacted] claim department will handle the claim and send them out the proper forms once customer makes initial contact with them 6. Regarding Packing & 3rd party service charge: The $291.00 3rd party service charge is for both disassembly & reassembly, since are 3rd party service company did not perform the Origin Disassembly service we will be crediting back customer the origin 3rd party charge of $127.00.Also we will be crediting $24.81 back to the customer for carton, packing & unpacking cost of the bed 7. Regarding delays: Are standard arrival time for origin is 8-10am. Due to the shuttle needed for loading and us needing to rent a smaller truck the rental facility did not have one available even though we were assured that they would have one they did not until 11am and customer was notified so we arrived at 12 noon to start loading.And in regards to Destination/Delivery are required delivery dates were Oct. 02-25 and we arrived for delivery on Oct.09 well before the last day of the required delivery dates.Regarding 3rd party service delay at destination: Even though are 3rd party service was not performed on the day of delivery it was performed and completed the next day on Oct. 10th.Sincerely,[redacted] Gold Medal Moving and Storage [redacted]performed on the day of delivery it was performed and completed the next day on Oct. 10th.Sincerely,[redacted] Gold Medal Moving and Storage [redacted]       [redacted]

Regarding customer service complaint: We here at Gold Medal Moving place customer satisfaction and quality service above all else. We try to work with all customers to settle any concerns or complaints in a fair and timely manner. Unfortunately, in this instance things did not get handled as quick as they should and we have apologized.
Response from are 3rd party service company [redacted] to customer regarding destination service complaint. “They were a bit shocked because this is one of their best tech's and never had this problem. Someone from [redacted] should be reaching out to you shortly. I never had this happen so I apologize and hope nothing serious has happened”.
Response to 3rd party service charge: When are estimator went to do survey he explained to the customer that we do not service certain items do to liability on items such as [redacted] adjustable beds, are estimator never told customer “ you would be pissed if it was damaged” he just told them we do not service them, the customer told my estimator they had a couple other estimates but they were internet estimate’s and not visual and my estimator told them that the online mover’s would not tell customer of the charge until day of move, customer said that they could call [redacted] direct and see how much they would charge and are estimator said he would also call are 3rd party company and include that cost in estimate, customer decided to go with are 3rd party company, and due to circumstances we ended up doing the disassembly on load day.
2. Regarding damaged items claimed by customer: as of the date of receiving this Revdex.com customer complaint, this is the 1st that we are hearing about any damage to items during this move. We have forwarded the proper web site for the customer to file a claim with [redacted]. The [redacted] claim department will handle the claim and send them out the proper forms once customer makes initial contact with them.
3. Regarding Packing & 3rd party service charge: The $291.00 3rd party service charge is for both disassembly & reassembly, since are 3rd party service company did not perform the Origin Disassembly service we will be crediting back customer the origin 3rd party charge of $127.00.
Also we will be crediting $24.81 back to the customer for carton, packing & unpacking cost of the bed.
4. Regarding delays: Are standard arrival time for origin is 8-10am. Due to the shuttle needed for loading and us needing to rent a smaller truck the rental facility did not have one available even though we were assured that they would have one they did not until 11am and customer was notified so we arrived at 12 noon to start loading.
And in regards to Destination/Delivery are required delivery dates were Oct. 02-25 and we arrived for delivery on Oct.09 well before the last day of the required delivery dates.
Regarding 3rd party service delay at destination: Even though are 3rd party service was not Regarding customer service complaint: We here at Gold Medal Moving place customer satisfaction and quality service above all else. We try to work with all customers to settle any concerns or complaints in a fair and timely manner. Unfortunately, in this instance things did not get handled as quick as they should and we have apologized.
Response from are 3rd party service company [redacted] to customer regarding destination service complaint. “They were a bit shocked because this is one of their best tech's and never had this problem. Someone from [redacted] should be reaching out to you shortly. I never had this happen so I apologize and hope nothing serious has happened”.
Response to 3rd party service charge: When are estimator went to do survey he explained to the customer that we do not service certain items do to liability on items such as [redacted] adjustable beds, are estimator never told customer “ you would be pissed if it was damaged” he just told them we do not service them, the customer told my estimator they had a couple other estimates but they were internet estimate’s and not visual and my estimator told them that the online mover’s would not tell customer of the charge until day of move, customer said that they could call [redacted] direct and see how much they would charge and are estimator said he would also call are 3rd party company and include that cost in estimate, customer decided to go with are 3rd party company, and due to circumstances we ended up doing the disassembly on load day.
5. Regarding damaged items claimed by customer: as of the date of receiving this Revdex.com customer complaint, this is the 1st that we are hearing about any damage to items during this move. We have forwarded the proper web site for the customer to file a claim with [redacted]. The [redacted] claim department will handle the claim and send them out the proper forms once customer makes initial contact with them
6. Regarding Packing & 3rd party service charge: The $291.00 3rd party service charge is for both disassembly & reassembly, since are 3rd party service company did not perform the Origin Disassembly service we will be crediting back customer the origin 3rd party charge of $127.00.
Also we will be crediting $24.81 back to the customer for carton, packing & unpacking cost of the bed
7. Regarding delays: Are standard arrival time for origin is 8-10am. Due to the shuttle needed for loading and us needing to rent a smaller truck the rental facility did not have one available even though we were assured that they would have one they did not until 11am and customer was notified so we arrived at 12 noon to start loading.
And in regards to Destination/Delivery are required delivery dates were Oct. 02-25 and we arrived for delivery on Oct.09 well before the last day of the required delivery dates.
Regarding 3rd party service delay at destination: Even though are 3rd party service was not performed on the day of delivery it was performed and completed the next day on Oct. 10th.
Sincerely,
[redacted]
Gold Medal Moving and Storage
[redacted]
[redacted]performed on the day of delivery it was performed and completed the next day on Oct. 10th.
Sincerely,
[redacted]
Gold Medal Moving and Storage
[redacted]
      [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.In response to your email below as I wrote to you before my complaint has been solved though not to my satisfaction and I no longer wish to waste another second with Gold Medal Moving.Thank you for you help
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Having talked to the business representative I do not agree with their findings.  My washer was working perfectly before they moved, stored and delivered it.  I don't know what happened and I don't think their 3rd party representative knew what he was doing.
I'M NOT GOING TO GET ANY SATISFACTION FROM GOLD MEDAL MOVING AND STORAGE, IT IS QUITE OBVIOUS.  From their response (which they sent to me directly prior to my complaint) and their answer here.  So I am out a washer.  It's rather unfortunate that I can't afford to have my own personal investigation done to prove that this washer was damaged during moving (even though no exterior damage was visible).
I will close this matter but will do whatever I can to discourage anyone from using this company for their moving requirements.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
In response to your email below as I wrote to you before my complaint has been solved though not to my satisfaction and I no longer wish to waste another second with Gold Medal Moving.
Thank you for you help
Regards,
[redacted]

Our company send back our 3rd party service after the washer had been initailly reconnected to this customer's home to rebalance because he had complained that the washer was still  off balance.  He then called again and said that the washer was smoking when going into a spin cycle and...

then once again we sent out a repair company to look at the washer and the tech replaced a suspension piece for the customer.  After this was done the customer called again and said that the washer was not working but during a conversation with tech had with Mr. Burns, Mr. Burns and the tech stated they could not find any major external damage that woudl have casued this problem.  The customer also indicated that this washer was also 5-7 years old and maybe it was time to replace it.
 
We feel that the problem with the washer was not caused during transit and have put forth a good faith effort to get this washer balanced and taken care of but with the smoking that is happening in the tub part it has to be a mechanical part and nothing to do with the transportation.  We understand that Mr. Burns would like his washer either repaired or replaced but after having some internal parts replaced in the machine that were bad and did not fix the problem we strongly feel it is the washer and  was not caused due to transportion and have denied any further repairs to be paid for by the company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The insurance the business is referring to that I elected was to cover damage in case the truck was in an accident, caught on fire, etc. The movers failed to cover my fridge properly with moving pads and scraped it on the door while moving it out of my residence. If the movers had protected my furniture as I was promised they would the fridge would not have been scratched. The movers were in too big of a hurry and were negligent. They protected all other items, the fridge was the last thing out of the house and they hurried through. The furniture pad slid off the fridge and into the wheel of the hand truck. Instead of putting it back over the fridge, they threw it aside. If they had replaced it the scratches would have never occurred. This is pure negligence and Gold Medal is attempting to keep from fixing their employees mistakes at the cost of their customers.  
  Gold medal also mentioned they have not heard any further from me. I emailed them as soon as I received the $180 check and told them the amount was unacceptable and asked when the remaining funds would be sent. They did not reply to that question, my email was ignored like most other communications to them. I will gladly provide that email if needed.
Regards,
[redacted]

On March 29th we completed the review and investigation of Mr. [redacted] claim.  We concluded that the claim had merits and fair settlement was due to customer.  The signed moving contract shows that Mr. [redacted] had elected the Basic Coverage valuation, to cover for loss or...

damage, for his move.  The Basic Coverage is at no charge to the customer.  It was reported in the claim form that the weight of the refrigerator is unknown.  According to the Joint Military & Industry Table of Weights we considered the maximum weight allowed for refrigerators with over 20 cubic feet, 300 pounds.  Under the Basic Coverage the carrier's maximum liability is limited to $0.60 per pound per article, for loss or damage.  Under this criteria we reached a fair settlement of 300 Lbs. x $0.60.  Recent correspondence indicates that Mr. [redacted] has received our letter as well as the settlement award.  A copy of his moving contract was sent to Mr. [redacted], as per his request.  No new issues reported.