Gold River Garage Doors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: Dear Revdex.com,In reference to my complaint No [redacted] such has been resolved by the business, so I wanted to remove my complaint and comment.Many thanks.Kind regards, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I believe the price should be honored as mentioned it's not the consumers fault whatsoever Regards, [redacted]

A technical glitch caused a temporary pricing error on our marketplace accounts. This was unique to third party sales channels such as Amazon and Sears and did not occur on our website, www.babyearth.com. Any orders that were placed for these items were promptly cancelled and refunded
when applicable. I do not see an order for the person who filed this claim but am happy to provide any additional information. All prices for all items on every website are correct at this time.Sincerely,***

This was a temporary pricing error that has been fixed.  If you would like to place an order, the current price on the listing is correct.  I'm sorry for any confusion.

Thank you for allowing us an opportunity to represent the facts of this case.  An order was placed on our website for the Maxi Cosi Pria 70 Convertible Car Seat on 7/23/15 and we shipped it the same day.  Apparently this was a gift and the gift recipient (whom I will now refer to as...

'customer') is the one filing this complaint, not the purchaser who placed the order. On 9/8, the customer contacted us and wanted to exchange the car seat because it did not fit properly in her car.  We authorized the return, emailed our return instructions, a courtesy prepaid return shipping label, along with our return policy which can also be found on our website at:  http://www.babyearth.com/shipping.html   Our return policy states: RETURNS We want you to be delighted with your babyearth.com purchase. Most purchases can be returned within 365 days for a refund. Just contact us for an RMA number prior to return shipping. BabyEarth will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided: 1) It is returned with all original documentation and packaging. 2) Manufacturer tags are intact. 3) It is in unused condition Returned items not meeting these criteria are subject to a 25% restocking fee.  You will be responsible for shipping costs (each way) on unwanted items.  Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense. The customer’s return was received in our warehouse on Friday 9/18 and processed by our Returns Department on Monday 9/21.  Unfortunately, we discovered at that time that the return was in very poor condition and missing the manufacturer tags which include the crucial product registration card.  These tags are securely fastened to the harness of the car seat in a plastic sleeve when in new condition.  Additionally, the car seat itself has deep scratches and gouges in the base which appear to be drag marks.  For these reasons, the return did not meet the criteria set forth in our returns policy, and we were not only unable to facilitate the courtesy exchange, but also could not accept the car seat as a return for reimbursement.  We spoke with the customer by phone on 9/22 and provided these details, and explained that without the manufacturer tags, we would have to send the car seat back to her which she understood.  Shortly thereafter, we received a call from the husband asking why we would not process the return and gave him the same information.  He told our representative that he thought he could locate the tags and paperwork and send that to us.  We told him that if he could locate that and send it to us, we could offer a store credit minus a 25% restocking fee and followed up that phone call with an email stating the same.  In addition, we provided the customer with pictures of the car seat and box that we received back from them.  On 9/23 the customer replied to our email and claimed they had taped the instructions, packing slips, and registration card to the inside of the box, even though he had told us just the day before that he would try to locate them and mail them to us.  We replied to that email with pictures showing nothing was taped to or torn from the inside of the box and reiterated that without the manufacturer tags, we would not be able to accept the return.  The customer replied accusing us of "willful attempts to be dishonest" and stated that we "lied and misled" him and his wife.  He also threatened to pursue legal action, copied his lawyer to his email, and informed us he would be contacting the Revdex.com to report this as a fraudulent transaction.  I would like to provide our entire email exchange with this customer for your review, as well as the initial return authorization, to assist in the resolution of this claim, but I am limited to four attachments.  Since I am sending pictures, please let me know if I may provide these additional supporting documents that we feel are pertinent to this case. We shipped the car seat back to the customer as we said we would and in accordance with our return policy, so we are no longer in possession of their return.  We want all of our customers to have an exceptional experience when shopping with BabyEarth, and we regret that this customer is not happy with our return policy.  They have also taken to other on line forums in an effort to tarnish our reputation which is unfortunate because their comments are not factual.  We made several exceptions to our policy to accommodate this customer, but were ultimately unable to accept their return.  Attached, please find a picture of the box as it arrived in our warehouse, a picture of the box opened with the car seat still inside, a picture of the bottom of the car seat with the damage circled in red, and a picture of the inside of the empty box which shows that nothing was taped to or torn from the inside of the box.  Being an accredited business with the Revdex.com, we have a great respect for your investigative process and look forward to a continued relationship.  Please let me know if I may submit additional documents for your review or if the information I have provided is sufficient.  I will look forward to your reply.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I believe the price should be honored as mentioned it's not the consumers fault whatsoever...
Regards,
[redacted]

After careful consideration, we have decided to refund the purchaser minus the 25% restocking fee and minus return shipping charges despite the return clearly not meeting the criteria set forth in our returns policy.  The refund will be applied to the purchaser's original payment source per the customer's request and we hope our concession finalizes this case.  Since the car seat is unusable and unsalable, we are discarding it and taking a complete loss.

Revdex.com: Dear Revdex.com,In reference to my complaint No. [redacted] such has been resolved by the business, so I wanted to remove my complaint and comment.Many thanks.Kind regards,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that...

this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]