[redacted] Dear [redacted] ***,Please find attached [redacted] ’s Response to the complaint # [redacted] submitted on 4/6/2015.I hope this will address the issues brought up in the complaintPlease let me know if there is anything else you require from us.Please direct emails to: [redacted] .Sincerely, [redacted] Response to Complaint ID# [redacted] 4/22/Re: Complaint Rebuttal Dear Revdex.com, Attached you will find our proposal to conduct the reroofing procedure on the home located at [redacted] ***Customers Statement of Problem states two concerns and I will reply to each of these as we are absolutely confident that the "Desired Settlement" will not be providedStatement: Did not install roofing according to agreementReply: We installed the roofing system exactly as our proposal dated 7/9/stated, including additional free upgrades stated on second page of proposalThe previous roof was Weathered Wood color and the new system is Weathered WoodOxidation effects the color of old roofs, and when a new one is installed, it is always slightly darker due to the percentage of petroleum in the new shinglesI personally participated in the explanation of this to the homeowner, and following my explanation, the homeowner was not 100% satisfied but was accepting of the shingle colorThe Homeowner had a complaint about the 2nd story of house being hotter than before our reroofing processThe Homeowner stated the prior roofing company had installed a ventilation system at the bottom of the roof (eave) at the intersection of the roof and fasciaI explained that this installation would be a Code Violation, and we were required to complete roofing system per codeWe removed the ridge and ridge vent to confirm that the decking was cut to allow free air-flow from soffit vents through attic area, and the decking was confirmed cut open approximately 3" each sideHomeowner stated that they would add additional soffit vents to increase flow (this is not a roofing application)Note: As stated to homeowner: if the soffit vents are covered with insulation, the free airflow will be obstructed, therefore retaining heat but it is not a roofing requirementRepresentative [redacted] had a conversation with the Homeowner regarding the failure of the first city inspectionIn this conversation, it was stated by homeowner that the inspector stated their roof was not acceptable and a new roof should be consideredJohn requested a meeting between himself, the homeowner and the city inspector to confirm the opinion of the inspector, but the homeowner denied the initiation of this meetingThe City of [redacted] was backed up approximately two months from the date of request for inspections, thereby causing many homeowners discomfort with their contractors in efficiencies during the latter half of the seasonPart of this situation may be an influenceAs stated above, there was a failure of the first inspection conducted by the City of [redacted] with the report stating "Ice and Water missing on two side dormers and on small eavesAlso check ventingHomeowner states the venting is not working well over bedrooms."Upon receiving this "failure of inspection" we created a work order to have the necessary repairs correctedA re-inspection was called into the City of [redacted] to confirm that all roofing-related corrections had been completedTHIS WAS OUR ONLY MISTAKE PERTAINING TO THIS HOMEJust prior to the re-inspection being preformed, it was caught by our service deptthat the repairs stated had not been completed, requiring that we cancel the re-inspection, complete the repair, and immediately contact the City for the re-inspectionDue to this lack of coordination on our behalf, we contacted a City Inspector directly, and he made time for the inspection and requested that the sales representative and service person was there for the re-inspection to complete any other necessary repairs in order to pass the roofing systemWe met the inspector and there were no further issues discussedAll required repairs were completed and the roof passed this inspectionInspection Passed on 4/13/All money is now dueAny questions regarding this matter should be directed to meRespectfully Submitted, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The contractor was given the insurance company's repair estimate The contractor knew what the insurance company was willing to cover The contract with the roofing company required it to do what the insurance company was willing to pay to have done The contractor failed to perform this obligation The failures were at the least: failure to use correct shingles failure to use correct drip edge size failure to replace vent caps failure to restore ventilation failure to use proper underlayment failure to use proper flashingThe contractor demanded payment before the job was done We would have had no way to enforce the contract if we had paid The contractor encumbered our property before it was entitled to payment It recorded something before it was entitled to record anything.The contractor has failed to honor the arbitration because it has consistently called our home phone demanding payment Regards, [redacted] ***
[redacted] Dear [redacted] ***,Please find attached [redacted] ’s Response to the complaint # [redacted] submitted on 4/6/2015.I hope this will address the issues brought up in the complaintPlease let me know if there is anything else you require from us.Please direct emails to: [redacted] .Sincerely, [redacted] Response to Complaint ID# [redacted] 4/22/Re: Complaint Rebuttal Dear Revdex.com, Attached you will find our proposal to conduct the reroofing procedure on the home located at [redacted] ***Customers Statement of Problem states two concerns and I will reply to each of these as we are absolutely confident that the "Desired Settlement" will not be providedStatement: Did not install roofing according to agreementReply: We installed the roofing system exactly as our proposal dated 7/9/stated, including additional free upgrades stated on second page of proposalThe previous roof was Weathered Wood color and the new system is Weathered WoodOxidation effects the color of old roofs, and when a new one is installed, it is always slightly darker due to the percentage of petroleum in the new shinglesI personally participated in the explanation of this to the homeowner, and following my explanation, the homeowner was not 100% satisfied but was accepting of the shingle colorThe Homeowner had a complaint about the 2nd story of house being hotter than before our reroofing processThe Homeowner stated the prior roofing company had installed a ventilation system at the bottom of the roof (eave) at the intersection of the roof and fasciaI explained that this installation would be a Code Violation, and we were required to complete roofing system per codeWe removed the ridge and ridge vent to confirm that the decking was cut to allow free air-flow from soffit vents through attic area, and the decking was confirmed cut open approximately 3" each sideHomeowner stated that they would add additional soffit vents to increase flow (this is not a roofing application)Note: As stated to homeowner: if the soffit vents are covered with insulation, the free airflow will be obstructed, therefore retaining heat but it is not a roofing requirementRepresentative [redacted] had a conversation with the Homeowner regarding the failure of the first city inspectionIn this conversation, it was stated by homeowner that the inspector stated their roof was not acceptable and a new roof should be consideredJohn requested a meeting between himself, the homeowner and the city inspector to confirm the opinion of the inspector, but the homeowner denied the initiation of this meetingThe City of [redacted] was backed up approximately two months from the date of request for inspections, thereby causing many homeowners discomfort with their contractors in efficiencies during the latter half of the seasonPart of this situation may be an influenceAs stated above, there was a failure of the first inspection conducted by the City of [redacted] with the report stating "Ice and Water missing on two side dormers and on small eavesAlso check ventingHomeowner states the venting is not working well over bedrooms."Upon receiving this "failure of inspection" we created a work order to have the necessary repairs correctedA re-inspection was called into the City of [redacted] to confirm that all roofing-related corrections had been completedTHIS WAS OUR ONLY MISTAKE PERTAINING TO THIS HOMEJust prior to the re-inspection being preformed, it was caught by our service deptthat the repairs stated had not been completed, requiring that we cancel the re-inspection, complete the repair, and immediately contact the City for the re-inspectionDue to this lack of coordination on our behalf, we contacted a City Inspector directly, and he made time for the inspection and requested that the sales representative and service person was there for the re-inspection to complete any other necessary repairs in order to pass the roofing systemWe met the inspector and there were no further issues discussedAll required repairs were completed and the roof passed this inspectionInspection Passed on 4/13/All money is now dueAny questions regarding this matter should be directed to meRespectfully Submitted, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The contractor was given the insurance company's repair estimate The contractor knew what the insurance company was willing to cover The contract with the roofing company required it to do what the insurance company was willing to pay to have done The contractor failed to perform this obligation The failures were at the least: failure to use correct shingles failure to use correct drip edge size failure to replace vent caps failure to restore ventilation failure to use proper underlayment failure to use proper flashingThe contractor demanded payment before the job was done We would have had no way to enforce the contract if we had paid The contractor encumbered our property before it was entitled to payment It recorded something before it was entitled to record anything.The contractor has failed to honor the arbitration because it has consistently called our home phone demanding payment Regards, [redacted] ***