Gold Rush Resort Rentals Reviews (2)
Gold Rush Resort Rentals Rating
Address: 4915 Auburn Ave, Big Bear Lake, California, United States, 92315
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www.bigbearrentalcabins.com
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Initial Business Response / [redacted] (1000, 8, 2016/07/20) */ When staff was made of aware of Renters concerns, the staff discussed with him going out to rectified the concern while he was staying, he would not approve of anyone coming to the propertyAfter he completed his stay he continued to lodge his complaintOn July 6th upper management became aware of the renters complaint and issued a full and complete refund In conclusion we believe we have acted in good faith and customer service by going above and beyond any compensation expectedTherefore, no further compensation is due Should you need any further documentation please contact us Respectfully submitted Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) A full refund was received
Initial Business Response /* (1000, 8, 2016/07/20) */
When staff was made of aware of Renters concerns, the staff discussed with him going out to rectified the concern while he was staying, he would not approve of anyone coming to the property. After he completed his stay he continued to lodge his...
complaint. On July 6th upper management became aware of the renters complaint and issued a full and complete refund.
In conclusion we believe we have acted in good faith and customer service by going above and beyond any compensation expected. Therefore, no further compensation is due.
Should you need any further documentation please contact us.
Respectfully submitted.
Initial Consumer Rebuttal /* (2000, 11, 2016/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A full refund was received.