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Gold Standard Home Care

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Reviews Gold Standard Home Care

Gold Standard Home Care Reviews (2)

This company left a leaflet in my mailbox with advertising and a quoteI contacted them confirmed the price and arranged an appointment day and time for them to attend my home to clean the outside and inside windowsI took the day off work to be able to allow them entry and prepare my home for the employees to workOn the scheduled day I waited hours, they did not show up for the appointmentI repeatedly called the individual I had booked the appointment with no answerLater that day he returned my call and rebooked the appointment with no valid reason for the missed appointmentFollowing that I checked the companies status with workers compensation and after substantial difficulty in getting information from the company determined that their Workers Compensation account was delinquentI advised the company that I would not proceed with the appointment until the account was current and coverage was in placeAfter a number of weeks, when coverage was properly in place, I contacted them again and rebooked the appointmentAgain, I arranged an appointment day and time for them to attend my home to clean the outside and inside windowsI took the day off work again to be able to allow them entry and prepare my home for the employees to workOn the scheduled day I waited hours, they did not show up for the appointmentI repeatedly called the individual I had booked the appointment with no answer, in addition I left a message for the owner/manager of the companyMy call has never been returned by that employee of the company or by the owner of the company that I left messages forThroughout the process the companies customer service was very poorI gave them every opportunity to rectify the situationI lost two days of employment due to their poor service and disregard for their customers

We hired the company to do both an exterior and interior window cleaning. They cleaned only our exterior fronts and then left a piece of paper (apparently an invoice) with a dollar amount on it. No official invoice, no tax breakdown or HST number. The invoice was for $150, but they never completed the exterior or interior windows. They tried saying they did the work. Not only was I home that day to let them in for the interior, but we have surveillance cameras that showed they didn't do any cleaning.

They promised a re-clean and we booked an appointment. I stayed home that day. They never showed up. Two days later we receive a voicemail saying they'll come in on another date. Again, no-show. They've called with 3 appointments and never showed up.

For a guy that manages trades for a living, this was by far the most unprofessional, service I've ever encountered.

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Address: 16 - 30 Pennsylvania Ave, Concord, Ontario, Canada, L4K 4A5

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