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Gold Star Builders Reviews (10)

Ms [redacted] was in today for a re inspection of her recently purchased Toyota Camry Our Service manager explained in detail our inspection process and reviewed the services completed to make the vehicle ready for sale He reviewed our original inspection line by line and explained the 10,mile oil change interval He also made her aware that the Ocala VW dealer was part of our dealer group and the oil they used was high quality NAPA branded oil and the correct synthetic grade and weight We offered to change the oil and filter and replace the one tire that had worn to below 5/as a goodwill gesture She was very appreciative and accepted our offer Please feel free to contact me with any further concerns , otherwise I will consider this matter closed Sincerely, [redacted] General ManagerGatorland Toyota

Clearly, Mr [redacted] is very upset about the way he feels he was treated This is the last thing we want from a previous customer However, based on the multiple years of being in business I have never heard of someone paying a customers final payments years in advance with nothing in writing without a customer buying another car I am by no means calling Mr [redacted] a liar, but it is very difficult to resolve this issue and hold someone accountable without it being in writing With that being said I would like to make the situation as right as possible Possibly a compromise or a good faith gesture to show we do care, and want him to be happy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have left a phone message for this manager We will be in Fl next week and I desire to meet with him in person to discuss these issues There are a number of areas where we have been advised by another Toyota dealer that we have been overchargedWe desire the Revdex.com to remain in the loop until this gets resolved to our satisfaction Regards, [redacted] ***

I am intrigued by this compromise or good-faith gesture that was proposedHowever, no details were given as to what that would be, and as Gatorland Toyota has reminded me, unless I get something specific in writing it doesn't mean anythingSo, if they propose a compromise or good-faith gesture that I am amenable towards, I will accept their resolution

I will be happy to meet him in person and review all the itemsWe will set up a time to meet

The customer has been here multiple times speaking to the whole management staff [redacted] , the General Sales Manager, has spoken to her several times to explain the deal in detail He has broken down the numbers to show her that she did receive the $discount for veterans in the deal she received We also gave her fair market value for the trade The flyer she is referring to is up to above market value based on condition and mileage I have reviewed the deal personally, and the deal is an extremely aggressive offer We have a day exchange policy, but we do not have a return policy for customers who purchase vehicles and sign all the paperwork The difference in her wanting to buy her vehicle back is because you have to pay sales tax, title, and fees on the purchase which raises up the total The dealer apoplogizes that the customer feels so strongly about Gatorland Toyota, but we stand completely behind everything we did We have complete documentation time stamped showing the process from start to finish with all the customer's signatures agreeing on the deal We are unable to fulfill her request to give her old car back and take back the new one However, I would be happy to review the whole transaction with her again to show her the deal she received thanks, [redacted] General ManagerGatorland Toyota

I will call the credit bureau and see if they can remove the inquiries from your credit This will be the 1st time I have attempted to do this, but I will do my best to remove the inquiries from your file However, we do have a credit application with a signature allowing us to pull the credit I stand by this 100% Hopefully, this resolution meets your needs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Dear Gatorland Toyota:I know that my credit score plunged after visiting Gatorland Toyota, and for you to say that you think car dealers shopping your credit doesn't lower a credit score is very naive and uninformedI know that CarMax did not pressure me or expect me to do a credit application the same day when I was just looking and gathering informationI don't believe you have the customer's best interests at heartI felt too much pressureI know that [redacted] said the banks were on the phone waiting for me to sign a contractI do recall now giving [redacted] some information to see if they could give me a rough estimate of what my payments would beI did not sign any contractI know that I won't shop alone again for a carI don't think you should be contacting four banks without the customer's permissionSorry for the confusionI was upset when I received four banks refusing my creditI went in yesterday and clicked on "dispute the credit inquiries" on Equifax and hope to get this behind meI would train your sales people to breath and not jump to conclusions on their own without checking with the customer firstAll I wanted was information on what monthly payments would be if I used creditThe credit inquiries (four) were on 6//15/15.The common knowledge around town is that Gainesville is the worst place to buy a carI believe [redacted] said Gatorland Toyota tacks on all kinds of fees if you want to pay cash for a vehiclewhich to me doesn't make any senseWe have gone with a dealer in Tallahassee, FLpaying cash for an older vehicle.Thank you for your efforts to resolve this issue.Appreciate your time, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

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Address: 2969 East Coronado Street, Anaheim, California, United States, 92806

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