Gold Star Cleaners

I received a message on my company voicemail that Mr [redacted] had an issue with a statement he had receivedI inquired with my office staff as to what the issue wasThe office staff stated that Mr [redacted] was not happy with pricingI called Mr [redacted] and he explained that he had purchased services during our sale in January and expected that pricing not change until he had used his entire prepaid amount some months laterI stated I had no contract with my customers that kept me from adjusting my pricing and that I had not increased prices for a few years and when I did it was a very small increaseMr [redacted] stated that I did increases prices within years and that he could prove it with his statementsI said it was September of and Mr [redacted] replied, (well, that’s within years)I stated that I would not argue with him about my pricing and that prices do go upThe pricing in question was laundered shirts going from $per shirt to $per shirt, a cent increaseMr [redacted] also complained that the pricing on my website stated $per shirt and I responded that I have not finished upgrading and had just started the processI did remove the pricing page on our website immediately until I have had a chance to upgrade all the computers with the new pricingMr [redacted] then complained that I should have let my customers know about my increasing my prices by mailing each of themI have never done this in the years I have operated my business and pricing can easily be obtained by calling or via my websiteMr [redacted] then requested that the balance on his account be refunded which was done immediatelyA check for the amount of $was printed and mailed with a copy of his statementThis amount differs from the amount requested in his complaint as a final invoice was posted after I had given Mr [redacted] the total and the invoice reflected laundered shirts rather than the that Mr [redacted] had stated was on the final invoiceRefunding Mr***’s credit was never an issue and was agreed upon during the conversationAfter Mr [redacted] requested a refund Mr [redacted] then asked where he could mail a bill for the shirts I destroyedAt this point, I ended the conversationMr [redacted] was argumentative on every pointMr [redacted] stated that he complained about my service to my staff and directly to me in his complaintI questioned my staff and no such conversations ever happenedMy delivery driver has never seen nor spoken to Mr [redacted] and states that we have never had issues with the delivery of any ordersTo my recollection, I have only spoken to Mr [redacted] one other time, two years ago, when he requested to get a special several months after the month the special was heldAs far as broken buttons on shirts, we replace them without requestThis is an automatic service which is performed every time we see a button missingIt is our goal to make certain no garment is delivered without all the buttons intactIf we miss any, we certainly appreciate the customer bringing it to our attention and will immediately replace the button without questionMissing buttons are not the responsibility of the client as Mr [redacted] suggests and Mr [redacted] certainly did not have these issues on a weekly basis as he has statedComputer records show that we have never received a compliant of any type from Mr [redacted] nor have we received any garment back to be recleaned or sew on any buttonsMr [redacted] claims he explained these issues during our conversation on the phoneIn fact, Mr [redacted] never mentioned anything about delivery or button issues during our conversationMr***’s complaint was the cent increase on our launder shirt pricesI suggested Mr [redacted] find a different cleanerI take issue with Mr***’s defamatory comments that I provide shoddy work and complete disregard for appropriate customer service

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Unfortunately, these issues always come down to a game of he-said/she-said I could certainly provide proof of the issues that were outlined in my original complaint including phone records and testimony of my office staff, but in the end it will have been for nothing The intent of my complaint was two-fold First, to ensure that Mr [redacted] refunded the proper prepaid balance on my account Second, to bring Mr [redacted] 's unprofessional treatment of customers to the public's attention Both have been accomplished Unfortunately, Mr [redacted] 's tale of our recent conversation wasn't quite accurate Had his account been accurate, it would have been quite clear that my comments were not defamatory, but rather fact He left out the very inappropriate language and hostile nature in which he addressed me I certainly don't disagree that I was argumentative with Mr [redacted] , but it was in response to his hostility and inappropriate language I am a business owner, myself, and occasionally have to deal with customers on pricing issues I can assure you that no matter the situation, none of my customers receive the treatment that Mr [redacted] afforded me Likewise, I would suggest that Mr [redacted] reflect on the way he treated me and use it as a learning experience to better his business and customer service skills for himself and his staff Regards, [redacted] ***