Complaint: [redacted] I am rejecting this response because: At no time does the owner, [redacted] , refute or reject the fact that his company, Athletes Movers, walked off the job at our home on December 6, and caused serious damage to the items that were moved His only defense is that "it was the customer's fault"Contrary to his allegation that we tried to deceive his company during a phone survey (with no apparent gain in mind), the real reason for his nonperformance was simply that his company operates on a shoestring budget and hires non-licensed contractors out on jobs Indeed, when I questioned one of the movers about the damage to our furniture, he professed to know nothing about Athletes Movers and neither he nor the driver had a contact number to call other than a voice mailbox They said that they were just called by "***" to go out and do jobs My wife and I were deceived and duped, primarily by an "A+" rating given to this company by the Revdex.com We hope to now rectify this situation and to expose Athletes Movers deficiencies and their unwillingness to help their customers [redacted] has remained contentious, defensive and unresponsive during this process In response to the [redacted] letter: I will provide an affidavit signed by my wife indicating that she fully informed Athletes Movers to the extent of the items that were to be moved She specifically mention pavers and a dissembled fountain as we were concerned about these being included in the move On the day of the move, Athletes Movers employees were walked through each and every room of the house and both employees confirmed that they would be able to move all of our household goods If they had any doubts, this would have been the time for them to indicate that the job could not have been completed and to reschedule for a later date with a larger truck The movers did not do so and commented that there would be "no problem" with the move Two hours after this, I again questioned the movers about the size of the truck and I was assured a second time that they would move all of our furniture I realized only later that as contractors working on an hourly basis, they had no real interest as to whether the job could be completed They simply wanted to get paid The word "contract" was never mentioned on the day of the move or before We were sent what was described as a "confirmation link" by [redacted] on November 25, at [redacted] In reality, this was a contract proposal that by law should have been signed by both parties before work commenced (see [redacted] statute [redacted] ) In addition, the same document contains the unmistakable guarantee that"THE CUSTOMER DESIGNATES THE COMPANY AND MOVERS AS THEIR AGENTS TO COMPLETE THE MOVE AT THE DIRECTION OF THE CUSTOMER." Athletes Movers admittedly failed to provide services as specified by the contract and did not follow [redacted] law in accordance with signing the contract and providing direction regarding claims and damage to our furniture The contract is thus null and void and any protections that [redacted] has sought regarding a limitation of claims to cents per pound is specious Ironically, despite the wording on the contract and a claim on the company website that "our movers come prepared with all the moving equipment that is necessary to complete your move in a safe and efficient manner", [redacted] later claimed in an e-mail on December 10, that we never guaranteed that your entire household would fit in one trip." This clear contradiction is what prompted me to contact the Revdex.com As Athletes Movers conducted no inventory on the date of the move nor weighed our furniture, there is no possible way that [redacted] would be able to make good on his claim to pay "cents per pound" even if valid I noted the damage to our furniture on the day of the move and was told that Athletes Movers "must have some kind of insurance" to cover damagesAt the end of the day of our move, after my wife and I had been shocked, distressed and traumatized by a situation where half of our furniture remained at our old home with new owners moving in, the movers told my wife that she "had to sign this" and thrust a document in front of her She was visibly upset and tearful and just signed where the movers pointed, hoping to get them out of the house and our lives In reality, the driver had slipped in the contract for signature after the work had commenced in direct violation of [redacted] statute [redacted] At no point did Athletes Movers explain the document or advise us of consumer protections regarding a rejection of the "cents" limitation Indeed, I had already pointed out damage as items were coming into our new residence Subsequently, Athletes Movers rejected all claims for damage I later obtained an estimate from [redacted] that covers the extensive damage that was incurred If there is any doubt as to the veracity of our claim, please review the movie " [redacted] ***" available on [redacted] It clearly shows that none of the items claimed to be damaged were moved by my wife and I We have indeed been refunded the amount of $1,by the [redacted] of [redacted] *** that oversees *** transactions This was done after a full investigation was conducted regarding the business practices of Athletes Movers Even though we prevailed in this complaint, the amount recovered was adequate only to reimburse us for the cost of our second move to retrieve all of the furniture left behind by Athletes Movers I provided the company with a breakdown of our expenses although they did not respond At this time, we are asking only for the repair of our furniture that was severely damaged by what appears to be untrained contractors hired by Athletes Movers The total is $3, At this point it would appear that [redacted] seems only concerned with making a profit and does not seem to understand that his company did far more harm that good I encourage him to revise his business practices to coincide with [redacted] law and to hire only licensed and fully trained contractors I've attached the letter that we submitted to [redacted] *** as well as a sampling of the damage to our furniture Regards, [redacted]
Mr [redacted] , We are an honest working people and we treat our customers very fairHowever we do not believe that you a right in this situation and we will not be able to process any additional refunds for the following reasons: Service issue: When your wife originally contacted us to schedule the move the description that was given to us over the phone was not nearly close to what the movers encountered during the moveI can have an affidavit from the sales person confirming that Damages: We do a number of moves each month and if something ever happens it is a minimal scratch here or thereYour email to us indicates that we came to your home and basically damaged every single item I have a hard time buying thatThe moving contract was also signed by your party indicating that the move was completed without damagesOn the top of that you have indicated numerous times that you moved over 50% of the items yourself Just based on that fact alone we can not be responsible for damages Hypothetically speaking even if we would have done some damages during your move our contract clearly indicates the extent of our responsibility which is $0.60/lb or the price of the move, whichever is lessThe copy of the contract was even emailed to you days before your move so you would have plenty of time to look over it We have charged you $1,for the services we providedYou have cancelled this payment and your credit card company deducted it from us, therefore we have already refunded you the price of the moveAt this point a 100% of our liability is exhausted Sincerely, [redacted]
Mr. [redacted],
We are an honest working people and we treat our customers very fair. However we do not believe that you a right in this situation and we will not be able to...
process any additional refunds for the following reasons:
Service issue:
When your wife originally contacted us to schedule the move the description that was given to us over the phone was not nearly close to what the movers encountered during the move. I can have an affidavit from the sales person confirming that.
Damages:
We do a number of moves each month and if something ever happens it is a minimal scratch here or there. Your email to us indicates that we came to your home and basically damaged every single item. I have a hard time buying that. The moving contract was also signed by your party indicating that the move was completed without damages. On the top of that you have indicated numerous times that you moved over 50% of the items yourself. Just based on that fact alone we can not be responsible for damages.
Hypothetically speaking even if we would have done some damages during your move our contract clearly indicates the extent of our responsibility which is $0.60/lb or the price of the move, whichever is less. The copy of the contract was even emailed to you days before your move so you would have plenty of time to look over it. We have charged you $1,132.27 for the services we provided. You have cancelled this payment and your credit card company deducted it from us, therefore we have already refunded you the price of the move. At this point a 100% of our liability is exhausted.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: At no time does the owner, [redacted], refute or reject the fact that his company, Athletes Movers, walked off the job at our home on December 6, 2013 and caused serious damage to the items that were moved. His only defense is that "it was the customer's fault". Contrary to his allegation that we tried to deceive his company during a phone survey (with no apparent gain in mind), the real reason for his nonperformance was simply that his company operates on a shoestring budget and hires non-licensed contractors out on jobs. Indeed, when I questioned one of the movers about the damage to our furniture, he professed to know nothing about Athletes Movers and neither he nor the driver had a contact number to call other than a voice mailbox. They said that they were just called by "[redacted]" to go out and do jobs.
My wife and I were deceived and duped, primarily by an "A+" rating given to this company by the Revdex.com. We hope to now rectify this situation and to expose Athletes Movers deficiencies and their unwillingness to help their customers. [redacted] has remained contentious, defensive and unresponsive during this process.
In response to the [redacted] letter:
1. I will provide an affidavit signed by my wife indicating that she fully informed Athletes Movers to the extent of the items that were to be moved. She specifically mention pavers and a dissembled fountain as we were concerned about these being included in the move.
2. On the day of the move, Athletes Movers employees were walked through each and every room of the house and both employees confirmed that they would be able to move all of our household goods. If they had any doubts, this would have been the time for them to indicate that the job could not have been completed and to reschedule for a later date with a larger truck. The movers did not do so and commented that there would be "no problem" with the move. Two hours after this, I again questioned the movers about the size of the truck and I was assured a second time that they would move all of our furniture. I realized only later that as contractors working on an hourly basis, they had no real interest as to whether the job could be completed. They simply wanted to get paid.
3. The word "contract" was never mentioned on the day of the move or before. We were sent what was described as a "confirmation link" by [redacted] on November 25, 2013 at [redacted]. In reality, this was a contract proposal that by law should have been signed by both parties before work commenced (see [redacted] statute [redacted]). In addition, the same document contains the unmistakable guarantee that. "THE CUSTOMER DESIGNATES THE COMPANY AND MOVERS AS THEIR AGENTS TO COMPLETE THE MOVE AT THE DIRECTION OF THE CUSTOMER." Athletes Movers admittedly failed to provide services as specified by the contract and did not follow [redacted] law in accordance with signing the contract and providing direction regarding claims and damage to our furniture. The contract is thus null and void and any protections that [redacted] has sought regarding a limitation of claims to 60 cents per pound is specious. Ironically, despite the wording on the contract and a claim on the company website that "our movers come prepared with all the moving equipment that is necessary to complete your move in a safe and efficient manner", [redacted] later claimed in an e-mail on December 10, 2013 that we never guaranteed that your entire household would fit in one trip." This clear contradiction is what prompted me to contact the Revdex.com.
4. As Athletes Movers conducted no inventory on the date of the move nor weighed our furniture, there is no possible way that [redacted] would be able to make good on his claim to pay "60 cents per pound" even if valid. I noted the damage to our furniture on the day of the move and was told that Athletes Movers "must have some kind of insurance" to cover damages. At the end of the day of our move, after my wife and I had been shocked, distressed and traumatized by a situation where half of our furniture remained at our old home with new owners moving in, the movers told my wife that she "had to sign this" and thrust a document in front of her. She was visibly upset and tearful and just signed where the movers pointed, hoping to get them out of the house and our lives. In reality, the driver had slipped in the contract for signature after the work had commenced in direct violation of [redacted] statute [redacted]. At no point did Athletes Movers explain the document or advise us of consumer protections regarding a rejection of the "60 cents" limitation. Indeed, I had already pointed out damage as items were coming into our new residence. Subsequently, Athletes Movers rejected all claims for damage. I later obtained an estimate from [redacted] that covers the extensive damage that was incurred. If there is any doubt as to the veracity of our claim, please review the movie "[redacted]" available on [redacted]. It clearly shows that none of the items claimed to be damaged were moved by my wife and I.
5. We have indeed been refunded the amount of $1,132.27 by the [redacted] of [redacted] that oversees [redacted] transactions. This was done after a full investigation was conducted regarding the business practices of Athletes Movers. Even though we prevailed in this complaint, the amount recovered was adequate only to reimburse us for the cost of our second move to retrieve all of the furniture left behind by Athletes Movers. I provided the company with a breakdown of our expenses although they did not respond. At this time, we are asking only for the repair of our furniture that was severely damaged by what appears to be untrained contractors hired by Athletes Movers. The total is $3,627.5. At this point it would appear that [redacted] seems only concerned with making a profit and does not seem to understand that his company did far more harm that good. I encourage him to revise his business practices to coincide with [redacted] law and to hire only licensed and fully trained contractors. I've attached the letter that we submitted to [redacted] as well as a sampling of the damage to our furniture.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: At no time does the owner, [redacted] , refute or reject the fact that his company, Athletes Movers, walked off the job at our home on December 6, and caused serious damage to the items that were moved His only defense is that "it was the customer's fault"Contrary to his allegation that we tried to deceive his company during a phone survey (with no apparent gain in mind), the real reason for his nonperformance was simply that his company operates on a shoestring budget and hires non-licensed contractors out on jobs Indeed, when I questioned one of the movers about the damage to our furniture, he professed to know nothing about Athletes Movers and neither he nor the driver had a contact number to call other than a voice mailbox They said that they were just called by "***" to go out and do jobs My wife and I were deceived and duped, primarily by an "A+" rating given to this company by the Revdex.com We hope to now rectify this situation and to expose Athletes Movers deficiencies and their unwillingness to help their customers [redacted] has remained contentious, defensive and unresponsive during this process In response to the [redacted] letter: I will provide an affidavit signed by my wife indicating that she fully informed Athletes Movers to the extent of the items that were to be moved She specifically mention pavers and a dissembled fountain as we were concerned about these being included in the move On the day of the move, Athletes Movers employees were walked through each and every room of the house and both employees confirmed that they would be able to move all of our household goods If they had any doubts, this would have been the time for them to indicate that the job could not have been completed and to reschedule for a later date with a larger truck The movers did not do so and commented that there would be "no problem" with the move Two hours after this, I again questioned the movers about the size of the truck and I was assured a second time that they would move all of our furniture I realized only later that as contractors working on an hourly basis, they had no real interest as to whether the job could be completed They simply wanted to get paid The word "contract" was never mentioned on the day of the move or before We were sent what was described as a "confirmation link" by [redacted] on November 25, at [redacted] In reality, this was a contract proposal that by law should have been signed by both parties before work commenced (see [redacted] statute [redacted] ) In addition, the same document contains the unmistakable guarantee that"THE CUSTOMER DESIGNATES THE COMPANY AND MOVERS AS THEIR AGENTS TO COMPLETE THE MOVE AT THE DIRECTION OF THE CUSTOMER." Athletes Movers admittedly failed to provide services as specified by the contract and did not follow [redacted] law in accordance with signing the contract and providing direction regarding claims and damage to our furniture The contract is thus null and void and any protections that [redacted] has sought regarding a limitation of claims to cents per pound is specious Ironically, despite the wording on the contract and a claim on the company website that "our movers come prepared with all the moving equipment that is necessary to complete your move in a safe and efficient manner", [redacted] later claimed in an e-mail on December 10, that we never guaranteed that your entire household would fit in one trip." This clear contradiction is what prompted me to contact the Revdex.com As Athletes Movers conducted no inventory on the date of the move nor weighed our furniture, there is no possible way that [redacted] would be able to make good on his claim to pay "cents per pound" even if valid I noted the damage to our furniture on the day of the move and was told that Athletes Movers "must have some kind of insurance" to cover damagesAt the end of the day of our move, after my wife and I had been shocked, distressed and traumatized by a situation where half of our furniture remained at our old home with new owners moving in, the movers told my wife that she "had to sign this" and thrust a document in front of her She was visibly upset and tearful and just signed where the movers pointed, hoping to get them out of the house and our lives In reality, the driver had slipped in the contract for signature after the work had commenced in direct violation of [redacted] statute [redacted] At no point did Athletes Movers explain the document or advise us of consumer protections regarding a rejection of the "cents" limitation Indeed, I had already pointed out damage as items were coming into our new residence Subsequently, Athletes Movers rejected all claims for damage I later obtained an estimate from [redacted] that covers the extensive damage that was incurred If there is any doubt as to the veracity of our claim, please review the movie " [redacted] ***" available on [redacted] It clearly shows that none of the items claimed to be damaged were moved by my wife and I We have indeed been refunded the amount of $1,by the [redacted] of [redacted] *** that oversees *** transactions This was done after a full investigation was conducted regarding the business practices of Athletes Movers Even though we prevailed in this complaint, the amount recovered was adequate only to reimburse us for the cost of our second move to retrieve all of the furniture left behind by Athletes Movers I provided the company with a breakdown of our expenses although they did not respond At this time, we are asking only for the repair of our furniture that was severely damaged by what appears to be untrained contractors hired by Athletes Movers The total is $3, At this point it would appear that [redacted] seems only concerned with making a profit and does not seem to understand that his company did far more harm that good I encourage him to revise his business practices to coincide with [redacted] law and to hire only licensed and fully trained contractors I've attached the letter that we submitted to [redacted] *** as well as a sampling of the damage to our furniture Regards, [redacted]
Mr [redacted] , We are an honest working people and we treat our customers very fairHowever we do not believe that you a right in this situation and we will not be able to process any additional refunds for the following reasons: Service issue: When your wife originally contacted us to schedule the move the description that was given to us over the phone was not nearly close to what the movers encountered during the moveI can have an affidavit from the sales person confirming that Damages: We do a number of moves each month and if something ever happens it is a minimal scratch here or thereYour email to us indicates that we came to your home and basically damaged every single item I have a hard time buying thatThe moving contract was also signed by your party indicating that the move was completed without damagesOn the top of that you have indicated numerous times that you moved over 50% of the items yourself Just based on that fact alone we can not be responsible for damages Hypothetically speaking even if we would have done some damages during your move our contract clearly indicates the extent of our responsibility which is $0.60/lb or the price of the move, whichever is lessThe copy of the contract was even emailed to you days before your move so you would have plenty of time to look over it We have charged you $1,for the services we providedYou have cancelled this payment and your credit card company deducted it from us, therefore we have already refunded you the price of the moveAt this point a 100% of our liability is exhausted Sincerely, [redacted]
Mr. [redacted],
We are an honest working people and we treat our customers very fair. However we do not believe that you a right in this situation and we will not be able to...
process any additional refunds for the following reasons:
Service issue:
When your wife originally contacted us to schedule the move the description that was given to us over the phone was not nearly close to what the movers encountered during the move. I can have an affidavit from the sales person confirming that.
Damages:
We do a number of moves each month and if something ever happens it is a minimal scratch here or there. Your email to us indicates that we came to your home and basically damaged every single item. I have a hard time buying that. The moving contract was also signed by your party indicating that the move was completed without damages. On the top of that you have indicated numerous times that you moved over 50% of the items yourself. Just based on that fact alone we can not be responsible for damages.
Hypothetically speaking even if we would have done some damages during your move our contract clearly indicates the extent of our responsibility which is $0.60/lb or the price of the move, whichever is less. The copy of the contract was even emailed to you days before your move so you would have plenty of time to look over it. We have charged you $1,132.27 for the services we provided. You have cancelled this payment and your credit card company deducted it from us, therefore we have already refunded you the price of the move. At this point a 100% of our liability is exhausted.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: At no time does the owner, [redacted], refute or reject the fact that his company, Athletes Movers, walked off the job at our home on December 6, 2013 and caused serious damage to the items that were moved. His only defense is that "it was the customer's fault". Contrary to his allegation that we tried to deceive his company during a phone survey (with no apparent gain in mind), the real reason for his nonperformance was simply that his company operates on a shoestring budget and hires non-licensed contractors out on jobs. Indeed, when I questioned one of the movers about the damage to our furniture, he professed to know nothing about Athletes Movers and neither he nor the driver had a contact number to call other than a voice mailbox. They said that they were just called by "[redacted]" to go out and do jobs.
My wife and I were deceived and duped, primarily by an "A+" rating given to this company by the Revdex.com. We hope to now rectify this situation and to expose Athletes Movers deficiencies and their unwillingness to help their customers. [redacted] has remained contentious, defensive and unresponsive during this process.
In response to the [redacted] letter:
1. I will provide an affidavit signed by my wife indicating that she fully informed Athletes Movers to the extent of the items that were to be moved. She specifically mention pavers and a dissembled fountain as we were concerned about these being included in the move.
2. On the day of the move, Athletes Movers employees were walked through each and every room of the house and both employees confirmed that they would be able to move all of our household goods. If they had any doubts, this would have been the time for them to indicate that the job could not have been completed and to reschedule for a later date with a larger truck. The movers did not do so and commented that there would be "no problem" with the move. Two hours after this, I again questioned the movers about the size of the truck and I was assured a second time that they would move all of our furniture. I realized only later that as contractors working on an hourly basis, they had no real interest as to whether the job could be completed. They simply wanted to get paid.
3. The word "contract" was never mentioned on the day of the move or before. We were sent what was described as a "confirmation link" by [redacted] on November 25, 2013 at [redacted]. In reality, this was a contract proposal that by law should have been signed by both parties before work commenced (see [redacted] statute [redacted]). In addition, the same document contains the unmistakable guarantee that. "THE CUSTOMER DESIGNATES THE COMPANY AND MOVERS AS THEIR AGENTS TO COMPLETE THE MOVE AT THE DIRECTION OF THE CUSTOMER." Athletes Movers admittedly failed to provide services as specified by the contract and did not follow [redacted] law in accordance with signing the contract and providing direction regarding claims and damage to our furniture. The contract is thus null and void and any protections that [redacted] has sought regarding a limitation of claims to 60 cents per pound is specious. Ironically, despite the wording on the contract and a claim on the company website that "our movers come prepared with all the moving equipment that is necessary to complete your move in a safe and efficient manner", [redacted] later claimed in an e-mail on December 10, 2013 that we never guaranteed that your entire household would fit in one trip." This clear contradiction is what prompted me to contact the Revdex.com.
4. As Athletes Movers conducted no inventory on the date of the move nor weighed our furniture, there is no possible way that [redacted] would be able to make good on his claim to pay "60 cents per pound" even if valid. I noted the damage to our furniture on the day of the move and was told that Athletes Movers "must have some kind of insurance" to cover damages. At the end of the day of our move, after my wife and I had been shocked, distressed and traumatized by a situation where half of our furniture remained at our old home with new owners moving in, the movers told my wife that she "had to sign this" and thrust a document in front of her. She was visibly upset and tearful and just signed where the movers pointed, hoping to get them out of the house and our lives. In reality, the driver had slipped in the contract for signature after the work had commenced in direct violation of [redacted] statute [redacted]. At no point did Athletes Movers explain the document or advise us of consumer protections regarding a rejection of the "60 cents" limitation. Indeed, I had already pointed out damage as items were coming into our new residence. Subsequently, Athletes Movers rejected all claims for damage. I later obtained an estimate from [redacted] that covers the extensive damage that was incurred. If there is any doubt as to the veracity of our claim, please review the movie "[redacted]" available on [redacted]. It clearly shows that none of the items claimed to be damaged were moved by my wife and I.
5. We have indeed been refunded the amount of $1,132.27 by the [redacted] of [redacted] that oversees [redacted] transactions. This was done after a full investigation was conducted regarding the business practices of Athletes Movers. Even though we prevailed in this complaint, the amount recovered was adequate only to reimburse us for the cost of our second move to retrieve all of the furniture left behind by Athletes Movers. I provided the company with a breakdown of our expenses although they did not respond. At this time, we are asking only for the repair of our furniture that was severely damaged by what appears to be untrained contractors hired by Athletes Movers. The total is $3,627.5. At this point it would appear that [redacted] seems only concerned with making a profit and does not seem to understand that his company did far more harm that good. I encourage him to revise his business practices to coincide with [redacted] law and to hire only licensed and fully trained contractors. I've attached the letter that we submitted to [redacted] as well as a sampling of the damage to our furniture.
Regards,
[redacted]