Gold Star Hair & Wig Incorporated

Sep. 24, 2014
Dear Sir or Madam:My name is Young M[redacted] and I am responding to this letter in regard of the incident that happened on September 4. On that day, when the female customer and her few friends were coming to our store to purchase her wig, she said she wanted it. They were...

trying the wig after wig for almost an hour, giving me a very hard time. While wearing her wig, we cut off the tags for the customer so that she can wear it on her way out. The customer then asked me our refund policy and we told her and her friends that all sales on wigs are final and that means no refund or exchanges of any wigs that are being purchased. We even showed them the signs of the final sale on wigs and they understood as they purchased it. But on Sep 5, the next day, that same customer came to our store asking for a refund. We distinctively told her that all sales on wigs are final and that we cannot be returned in any circumstances. She even wore her wig, ranting about her skin and hair irritation as we simply told her the wig has nothing to do with it. I never knew if that really that is the case or not. I felt bad for her situation, but she should have understood that all sales are final and that we cannot do anything to change our policy. She also claimed in your letter that I yelled at her, for this, but I was not. I explained to her firmly about the final wig sale and that she would not listen to what I was saying. I do not know if she was being rude to me or not, but I would say that she is the one to be blamed for all this. If I can show the recorded video from our security cameras for the proof of the incident, than we would be obliged to do so.As I mentioned above, I can assure you that the skin and hair irritation that the customer complained about has nothing to do with our wigs. She made me look like I am not a good owner, which can jeopardize my business in my store. Besides, we do not know what happened to her on irritation. If We are not responsible of what has happened to her; we do not know if the wig is to blame or not. that is the case them my suggestion for her is to seek a doctor to have her irritation checked. If her irritation occurred, then why did she not call us? Our phone number is right on our receipt. She could easily called us what happened and that we would do something about it. it is her responsibility to take care of her irritation, not us. Our store is clean and sanitary and that is why we expect our customers to buy a clean wig cap. We provide the best customer service as we can and that is why our customers love our business. I have fifteen years of experience of this business, and we have not heard single customers complaining about our products. I hope she listens to our view of our store policy. Thank you.Sincerely,Young M