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Gold Star Jewelers

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Gold Star Jewelers Reviews (1)

To Whom it May Concern:07/27/2016I am responding to Revdex.com Complaint ID *** submitted by *** ***.For more than years Gold Star Jewelers served Central Ohio with professionalism and integrityMost of our customers are nice and honest peopleBut sometimes people like *** *** try to
take advantage of our good will.On June 7, Ms*** brought in two rings for repairRings where badly out of shape (not round), shanks and prongs were worn out.Ms*** asked us only straighten (round up) the rings, solder them together, and re-tip prongs on a diamond which involved adding goldAt no time she mentioned sizing ringsFor that matter, we never measured her fingers and have no notes of her sizeShe was quoted price of $($+ $9.75) for the, she agreed to this cost and left her rings for repair.When she returned to pick up the rings she told us that she is not able to pay for the repair and asked to let her pay in several installmentsEven though we typically do not allow installment payments for repair services, we agreed to accommodate herOnce Ms*** paid off her repair bill and picked up the rings, she wore the ring and never mentioned anything about the size of the ring.Several weeks later she called and accused us of increasing the size of the ring without her permissionI find it particularly troubling, because increasing the size of the ring requires additional time and material, in this particular case more goldThis was never requested, nor would we volunteer such a service.We offered to Ms*** to come into the store to see if we can review her concern and perhaps address themMs*** engaged in verbal abuse and accusations of professional incompetenceShe further stated that "she would never come to our store and would tell everyone not to come to our store."We are an established family business that has been in operation for over yearsWe have an excellent reputation and price ourselves on having established relationships with clients for many years an decadesWe are professional jewelers and provide quality products and repairsWe have never had such a complaint filed with Revdex.com or any other consumer protection agencyThere are multiple factors that can possibly explain for rings to feel looser, such as cool temperature as a result of air conditioning, blood pressure medication, weight loss, etcThose factors are completely outside of our controlWe competed the service that we were asked to provide, per Ms***'s instructionsNothing more and nothing lessTherefore, I respectfully request to decline Ms***'s complaint as it has nothing to do with the services provided by usA copy of the original paperwork for Ms***'s repair is attached to this letter.Please do not hesitate to contact me if you should have any further questions or concerns.Best Regards,Boris K***

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Address: 1116 Market St, Philadelphia, Pennsylvania, United States, 19107-3601

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www.goldstarjewelers.net

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Shady, yet now dead: once upon a time this website was reported to be associated with Gold Star Jewelers, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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