Gold Star Real Estate and Management

In response to the complaint filed on Friday July 22nd in regards to the tenants move out billsThe tenant chose not to be present on the final inspection and had a friend there insteadWhen she called in on Friday July 22nd this was the first time she had been in touch with us about her move out statement, she was informed someone would get back with her, we then received a second call the same day within hours of each other and again we told her the person she needs to speak to was out of the officeSomeone called her back on Monday morning and left her a message to discuss the issues and we have yet to receive a call backWe feel filing a complaint the same day you call to talk to someone and don’t get a phone call back that day is excessive as you are not guaranteed the person you need to speak with is there that day The bill she is referring to on her statement is for the repairs she was charged for, all of which she is responsible forThe house is photo documented during the walk through and we can provide photosThe yard company does not pick up trash from the yard before it is mowed and if they did she would see an additional charge from them to do thatThe door stop that was already broken she notated on her inventory and condition form was in one of the bedrooms, the door stop that was fixed was in the master bathroomThe touch up paint that was done in the home was above and beyond wear and tear as we account for that, the areas of touch up paint were pointed out to her during her pre inspection and were not fixed on her finalIf she did not want a bill for repairs than maybe she herself should have been present during the final walk through and fixed the issues that were foundWe try our best to not charge for things that are not the tenants fault this is why we photo document all the homes and provide them with an inventory and condition form and do two move out inspections with them so they are fully aware of what is wrong.Thank you, [redacted] BrokerGold Star Real Estate & MgmtInc hy here