Gold Stop

There has been no email sent from World Car Nissan since 02/29/2016, however there may be third party companies that we use for marketing that show our name, like Nissan Corporate who sends out offers from time to timeI will do everything possible to remove your email address from those companies that I have some level of control overI did notice that your email address had been removed rather than just marked "do not email" to ensure that no one from this company would be able to send an email to you, and I noticed that your phone number had been removed as wellNo employee at World Car Nissan has access to your contact information at this timeI hope this helps and I would be happy to look at any specific email to determine the actual sender so that your profile could be removed from that company as well [redacted]

We reached out to Ms [redacted] and have sent her all the forms she would need to proceedOur finance department has confirmed that she has received them and I believe we have resolved this issue [redacted] Vice PresidentWorld Car Nissan / Hyundai

Complaint: ***
I am rejecting this response because:Your attention to my concerns is appreciated. Yes, I have the warranty only because I took in a print out of the vehicle which had the words written on it "Limited Lifetime Warranty." If I did not make this copy I would not have received the limited lifetime warrantyAs I mentioned, the finance manager could not locate any notes from sales member about my vehicle having the limited lifetime warrantyAnd according to him the process is for sales team to write a note in my folder because the car is removed from inventory so there is no other database or way to lookup this informationIn this era of Big Data I find it difficult to believe that a big car company as World Car doesn't have a more efficient way of tracking their inventory for back office use vs customer useWhat happened next was, the sales manager that assisted me comes in and begins to tell me that I am mistaken, and as polite as can be says we viewed many cars the warranty that I'm thinking about is on one of those other vehiclesShe then opens my folder as she flips through the pages she says, "otherwise I would have place a note here in the folder." But before she got to the end the picture I brought in was right there in the folderShe would have flipped right over it had I not been paying close attention and had I not have asked her to check all pagesMore specifically I made the request to check because my first application was "misplaced" perhaps archived from days ago so I had to fill out another application since that happened I mentioned this fact and asked that all pages be checkedOverall, had a more efficient process been in place for documenting the limited lifetime warranty-- perhaps not removing from system or printing out spec for customer's folder or updating entire system -- then these type of customer experiences could be avoidedI felt as if I had to prove that I was not a liar it was awfulI do appreciate the refund of and will look out for itTo clarify I never requested the appearance packageIn fact, when I saw it I asked why was that added and sales manager said my financing would not be approved without itI asked what was it and was explained that it was for: window tint, seat sealant, and car waxI told her I don't need it cause the car had tint and the other stuff I don't need and never get on a vehicle that I purchase Again she said my financing is requiring it My credit is not good so I didn't argue, but I did ask finance manager if he can remove itHe also told me no because it's part of the deal I did with salesI found out with my finance company about a month after sale was done that they never required the appearance packageSo no, I never requested that the appearance packageIt was never discussed with me; just added on and told to me after it was done!I contacted Sirus XM radio regarding the free month trial several times and they told me that my dealership is to activate the accountI contacted World Car several times and left messages no one returned one of my calls to dateAfter and a half months of me calling both Sirus XM and World Car with no luck I finally explained the situation to a representative at Sirus XM about dealership not activating the representative at Sirus XM activated free trailThis should have been a simple process instead it was long and frustrating one I am not trying to change the door code lock on my doorI am trying to get the door code lock which I never received since the day I purchased it! This is another example on how World Car makes the customer seem like they are at fault or the issue is themThe day I purchased vehicle my sales manager was fully aware that I did not have the door lock codeShe promised that she would get the code or have it resetI came back other times and each time she made verbal promises that she was working on getting the door lock code in personSince then I have left messages, texted, and called to get a this code or a reset code but no one calls me backAgain, I am waiting for the door lock code as promised when I purchased the vehicle I am NOT trying to change door lock code.
Regards,
*** ***

I have the car here, she is due to pick it up on Saturday August Probably need to wait until them to complete this response

Mr*** brought his vehicle to our dealership in May of complaining of a loud noise in the engineThe dealership provided a rental vehicle from Enterprise Rent-a-Car at our expense, while the problem was being diagnosedIt was determined that there was a failure with the turbo and a
failure with the engine, due to lack of oil flow moving through the turboThe engine had evidence of an excessive amount of sludge, which was blocking the oil flow into the turboWe filed a warranty claim for approval through Hyundai Motor AmericaHyundai required that we begin a tear down of the engine for their inspection to determine if there was manufacture’s defect that had caused the problemWhen we completed the process Hyundai inspected the engine and determined that the problem was caused as a result of gross negligence and lack of proper maintenanceMr*** claims he has been servicing his vehicle at Red McCombs Hyundai, and so we informed Hyundai of this information, so that they could verify those claimsHyundai’s position was that the required maintenance had not been completedWe have tried to assist Mr*** in this process, by involving Hyundai field representatives and the Hyundai District and Regional ManagersWe provided an Enterprise Rent-a-Car with an expense amounting to over $that we will not be able to recover from HyundaiOur dealership has not been servicing Mr***’s vehicle in over a yearIt would be important for Mr*** to contact his servicing facility to determine the quality and frequency of the maintenance done so that he can demonstrate his efforts in maintaining his vehicleHyundai’s position is, the maintenance required to maintain the warranty has not been done, and the amount of internal sludge does suggest thatWe would love to repair or replace his turbo and engine, which is how we earn our income in the service department; however it is not the responsibility of World Car Hyundai to pay for services that are the result of negligence by the owner of a vehicleMr***’s claim would be with who has been servicing his vehicle and demonstrating that the service facility has been performing the required maintenance and that the products being used were approved by the manufactureAt this time Mr*** has failed to do this and as such the cost of any repairs to his vehicle has become his responsibility

I would like to first of all apologize for the apparent lack of communication that occurred between yourself and the sales staff involved in this transactionI would also like to address what appears to be your central complaints: The Lifetime Limited Power Train Warranty is available on
select pre-owned vehicles, however it is not available on all pre-owned vehiclesIt is a product that is offered in the business office at the time the paper work is being completed for the saleAlthough the vehicle is coded for the Business Office to ensure that the Warranty is offered at no charge, the sales staff does not have access to all vehicles that may have been includedGenerally on pre-owned vehicles only brands that we currently represent are included, in other words Nissan; Hyundai, Mazda and Kia products, however at times vehicles like yours, a current year model (2016) of a different brand (Ford) with very low miles may be advertised and offered as having a Lifetime Limited Power Train WarrantyIn your case your vehicle was covered and when the paperwork was completed you did receive that Warranty in writing I am not sure why the appearance package you purchased has not been installed, however that was an optional product that you purchased at the time of saleSince we have not installed this product, we would be able to refund the purchase price of that productYour purchase price was actually $1798, rather than the $you have requested and we will refund the $plus tax that was paid which amounts to $Since this amount was financed in your note we are required to send that refund to your finance company, Regional Acceptance CorporationThis will reduce the amount you oweIt may take up to days for this amount to be posted to your account The months Sirus XM radio free trail, is an offer made by Sirus XMYou would need to contact Sirus XM to take advantage of their offerYou will need your vehicle’s serial number and the serial number of your Sirus XM radio which is located on channel or channel 2, depending on the radio To change your door lock code, you would have to take the vehicle to a Ford dealership and ask for their assistance I hope this answers your questions and satisfies you desired settlement

The $25,Monte Carlo game piece is a two piece game, which allows an individual who received the mail piece an opportunity to win one of Grand Prizes of either $25,000; or $5,000; or $1,If the participant does not win a grand prize based on the confirmation code received, a consolation
prize of a WalMart gift card is awarded through a random drawing valued $to $ The first piece of the game is a card that is attached to the mail piece, that allows the participant to select a group of symbols, which if matched in the same row determine which Grand Prize group the participant is eligible to winAcross from the card on the body of the mailer are a listing of the Grand Prize Groups, a number to call if the card displays matching symbols and the unique confirmation code which will determine the ultimate winner of the Grand Prizes In the disclaimer of the mail piece there are a few requirements including, that the participant must “bring the invitation to the event location to compare your confirmation code to prize board to determine if you have won $5,cash or $1,cash.” Mr***’s invitation did revel two connecting rows of 777, which meant that the Grand Prize he was eligible to win was $5,cashHis unique confirmation code was ***The prize board which was displayed on the showroom floor showed the winning confirmation code of ***These numbers did not match, so although Mr*** did not win one of the Grand Prizes he was awarded a consolation prize in accordance with the rules of the game piece It is important to note that when we send out these invitations, we purchase insurance for the Grand Prize amountsSince the insurance is paid, it is our sincere hope that someone wins every Grand Prize We apologize that the game piece was misconstrued by Mr***In investigating this matter, I questioned every manager in trying to determine who Mr*** might have received the comments he alluded to and could not find anyone remembering a conversation of that sort Thank you for allowing me the opportunity to further explain the mail piece and address your concerns

All of Ms*** complaints were addressed and I believe to her satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me on the condition that I can, and will, take the copies of e-mails that I have not deleted and bring them to Mr*** so that he can determine if further actions need to be takenIf the e-mails stop, then that will be satisfactoryIf not, then I will request further review from the Revdex.com, and consult an attorney to take legal actions regarding harassment
Regards,
*** ***

Mr. [redacted] had his 2007 Nissan towed to our shop from another repair center, because the vehicle would not start. We checked to the vehicle and determined that it had no fuel pressure and before we would be able to determine the ultimate problem we would need to install a fuel pump. Mr. [redacted]...

authorized this repair, parts and labor, in the amount of $706.07. Once we installed the fuel pump, and we now had pressure the vehicle would not start, because the fuel was contaminated. The fuel would need to be removed to determine the extent of the damage caused by the contaminated fuel. We felt that we could drain and clean the fuel tank with the hope that the contaminated fuel had not traveled throughout the engine. Mr. [redacted] authorized the repair of removing and cleaning his fuel tank. Once we had removed and cleaned the fuel tank, we were able to determine that although fuel was returning to the fuel rails it was still fouling the plugs and dropping into the cylinders. We replaced the plugs and although the ECM was not showing any codes it was apparent that there was a malfunction with the ECM. This fuel contamination was causing the injectors to remain open. There was too much damage to his fuel lines, rails and injectors, to continue. The cost would be prohibitive based on the value of the vehicle. Mr. [redacted] then refused to pay any of the bills that he had authorized. We have made an offer to reduce his bill by the entire labor cost, and have asked him to pay for the fuel pump. This is a part we would not be able to return, as of today Mr. [redacted] has not accepted this offer.

Complaint: [redacted]
I am rejecting this response because:I am still having problems with the vehicle. The checkengine light continues to turn on and off periodically. After submitting the BetterBusiness Bureau...

complaint, I continued to have rude and disrespectful customerservice from [redacted], the receptionist. [redacted] signed me up for the Hyundai recallclass action law suit online and selected the visa card rebate option withoutmy permission.  She did not give me an option to select the otheroptions offered through the recall law suit and refused to show me thepaper work of what she did until after the deadline passed to sign up forthe Hyundai recall class action law suit.  I finally received the workorder of what repairs were done to my vehicle on July 9, 2015. That is when Inoticed what she had done.  I told her I did not want the visa gift cardoption because I wanted the lump sum option but she said the ticket was closedand she could not make any changes.  I spoke to the manager and explainedthe issue with the manager but nothing was done. After, getting nowhere withthem I began to walk out of the office but right before I left she opened theticket and cancelled the registration for the class action law suit instead ofselecting the lump sum option.  I decided to just go home and select thelump sum money option myself, but when I went to the website I was not able toselect any option I wanted because the deadline had passed and I was not ableto make any changes that [redacted] had made.  She caused me to miss out on theHyundai class action law suit.  I do notappreciate her failing to communicate with me regarding her selecting anoption without my permission and she did not give me the opportunityto select any other options that were offered to me under the class actionlaw suit.  After the horrible experience with that Hyundai service department, Icontinued to experience sputtering noises coming from my vehicle whenaccelerating so I took my vehicle to another Hyundai service department butthey were not able to find any issue with the vehicle because they could notrecreate the sputtering noise when testing the vehicle. No repairs were done tothe vehicle.  I drove my car around theblock and the check engine light flashed on and then quickly off while sitting idle(stopped at a red light).  I drove my vehicleright back to that same second Hyundai service department that same day andthey ran a diagnostic but could not find any indication that the check enginelight went on.  So, I continued to drivemy vehicle.  The check engine light hascontinued to turn on so I took my vehicle back to the second Hyundai servicedepartment they said they will not honor the warranty of the repairs becausenow the vehicle is past the 60,000 mile warranty and wanted to charge me $90.00to run a diagnostic. I explained that this has been an ongoing issue with thevehicle before it had reached 60,000 miles and showed them a picture that Itook of the vehicle with the check engine light on showing that it was turningon and off even though they weren’t seeing it. I also showed them the receipt of repairs that I had received from theoriginal Hyundai service department before the vehicle reached 60,000 miles,but they refused to honor it.Due to the other Hyundai service department not honoringthe warranty on the work done from the original location, I feel that I amgiven no other choice but to go back to a bad situation at the original Hyundaiservice department.  I do not want to beforced to return to the original Hyundai service department to continue havingrepairs because they have not yet performed satisfactory work, seeing as I amcontinuing to have problems that I have been told were fixed, and I am nottreated respectfully by the customer service staff, in particular thereceptionist, [redacted].  I worry about thesafety of myself and driving the vehicle on the road after taking my car tothis location.
Regards,
[redacted]

I am sorry it has taken so long to address this concern, however I have been able to purchase a certificate for [redacted]. When we were offering this promotion we had purchased 1000 certificates and were careful to include one of these in the final paperwork which was given to each customer upon...

the completion of the sale of their new car or truck. In this case although we show that a certificate was issued, we must have recorded that incorrectly, I have obtained a new certificate for [redacted] as they are time sensitive and any remaining certificates would not be usable Ms. [redacted] should have her new certificate within about 2 weeks. I hope that this will take care of her concern and we do appreciate her business. [redacted]VP OperationsWorld Car Nissan / Hyundai

Complaint: [redacted]
I am rejecting this response because WorldCar Nissan Hyundai states in their previous response to this complaint that "in the disclaimer of the mail piece there are a few requirements including that the participant must 'bring the invitation to the event location to compare your confirmation code to prize board to determine if you have won $5,000 cash or $1,000 cash." However, this is highly misleading, given that I interpreted this to mean that the confirmation code would be used to determine WHICH of the two prizes I had supposedly won--$5,000 or $1,000 cash. Nowhere on the gamepiece is it explained that having a matching symbol for the game does not necessarily mean that a player has won the advertised prize. In addition, as I previously stated, the representative who scheduled my appointment at WorldCar Nissan confirmed by phone that I had, in fact, won the $5,000 prize.WorldCar Nissan Hyundai appears to want to shirk any and all responsibility for the misleading and fraudulent nature of their marketing practices, rather than doing the right thing. Rather than attempting to gain future customers, they appear to be only alienating them further via excuses, denial and playing ignorant. One needs only to enter WorldCar Nissan into a search engine to read their many negative reviews regarding their marketing practices. One such review dated 05/19/2017 reads, "Completely dishonest! Told me I had won a $500 gift card but only received one $5 giftcard to Wal-Mart..." Another reads, "General Warning regarding their promotion. You only win your scratch off prize if your number matches their 2 posted numbers. So, the $500 dollars it looks like you've won...forget it." These comprise only 2 of MANY such reviews on websites like Yelp regarding the dishonest and fraudulent nature of WorldCar Nissan's business practices. I strongly encourage the reader of this complaint to thoroughly consider these reviews before deciding to do business with WorldCar Nissan or any of its representatives. In addition to this, I found today an online article entitled "Beware of the Money Carlo Scam." The article explains that car dealerships (and not only WorldCar Nissan Hyundai) have--and continue to--use this deceptive marketing tactic to the detriment of the public. WorldCar Nissan Hyundai will never earn my business, and I will do everything in my power to inform the public about this manipulative and deceitful business, including notifying local news stations and newspapers.
Regards,
[redacted]

We reached out to Ms. [redacted] and have sent her all the forms she would need to proceed. Our finance department has confirmed that she has received them and I believe we have resolved this issue. [redacted]Vice PresidentWorld Car Nissan / Hyundai

Complaint: [redacted]
I am rejecting this response because: The business statement quote..., Mr. [redacted] authorized repair with understanding that business needed to "First" replace fuel pump is untrue.  The service representative ([redacted]) call to us after their services personnel's assessment of the vehicle was...that the vehicle "needed" a new fuel pump "only" and the cost would be $706.07.The business fails to state that their representative ([redacted]) second call to us was to insist that an "additional charge" of either $105.00 or $300.00 was needed to clean the fuel tank.  I then authorized the cleaning at the $105.00 dollar amount.The business untruthfully states that I "Mr. [redacted]" refused to pay any.....of the bills I had authorized.  Email communication with the business clearly shows that I acknowledged that I was willing to pay for the cleaning of the tank.  The business initial assessment of the vehcile was that a new fuel pump only was needed, and that the repair would be promptly accomplished once the fuel pump arrives after it's ordered.  Please note, that a third call was shortly made to me by [redacted] stating that the vehicle needed a new battery, injectors, and ECM at a cost then totaling nearly $3000.00.  Note:The fuel pump had been tested by myself and PEP Boys service department on [redacted] Road, in San Antonio, Texas prior to the vehicle being  towed to the business.  I had replaced all new spark plugs as well, hoping to resolve the problem just days prior.  The business unethically manipulated me when it claimed to initially identified the problem to repair, and then proceeded to state other issues demanding additional charges.  The business initial estimate was never truthful.The business statement that Mr. [redacted] has not accepted the business offer is untrue.  I accepted the business offer on or about 28 October 2016.  I requested the business forward me an email.  I received the business email on 1 November 2016.  I emailed the business back to request it have my vehicle towed to our resident, but to this date I have not heard back from the business.  If the business is unwilling to incur the cost of having our vehcile towed, I ask that the business honor the discount it affords Veterans....on the fuel pump part after which I will pay the cost and end our business with this company.
Regards,
[redacted]

Ms. [redacted] had her vehicle towed to our dealership, World Car Nissan Hyundai, in January of 2016, in order to have a starter repair replacement. At the time we noted on the repair order, as is our policy, numerous scratches, dents and etching of words in the exterior finish of her car. One...

of those scratches was pointed out as having occurred while in our possession. The scratch is question is clearly old, the paint on both sides has peeled off, and those areas have begun to rust. In addition it appears that the scratch has been touched up, as there was paint on top of the scratch. All of this had to have occurred, after examine the condition, several months prior to January 2016. We did take pictures of the damage on her vehicle and I have included them with this response. When Ms. [redacted] informed us that she believed that we had caused the damage, we suggested that perhaps the tow truck company had caused some damage, but we assured her that she was receiving the vehicle in same condition as we had received it. Ms. [redacted] later stated to us that she had spoken with her tow truck company and that they had informed her that the damage she was speaking of was on the vehicle when it was picked up. My only conclusion is that if the tow truck company, which she hired, will not take responsibility for the damage, based on their belief that the damage already existed, certainly the damage existed before the vehicle was delivered to our dealership. It is our position that this scratch as well as the many other scratches on the vehicle were on that vehicle before it came to our dealership. With that in mind, we would be willing to repair the one scratch; however we would not be able to guarantee an exact match, knowing all of the other damage that is present. We could not guarantee that we would be able to stop the rust from re appearing, as it very clearly seems to be embedded both above the scratch and below the scratch. I would make this offer as long as the work has been completed within 30 days and that a body shop of our choosing does the work.

Complaint: [redacted]
I am rejecting this response because:I originally brought this vehicle to World Car Hyundai (where I originally purchased the vehicle) because they told me that the last dealer I had my vehicle at did not put in a ticket the proper way with Hyundai.  After learning the process, Hyundai has a ticketing system where it goes through an approval process that the previous dealer that I had done my last two oil changes had not done when I took it in.  World Car Hyundai informed me that they can look at it if I have it towed to their service center.  After having it towed I did not hear back from World Car Hyundai because they lost my number after I had given it to them twice.  [redacted] (service drive manager) told me that Hyundai has approved vehicles that have been in worse shape than mine and that he provided them proof of why my vehicle should be approved.  Since the World Car Hyundai Service department manager feels my vehicle should be repaired, I expect my vehicle to get fixed by them and let them hash it out with Hyundai.  The customer should not have to deal with the manufacturer to fix a vehicle that they think should be repaired.  I received a call from [redacted]'s boss [redacted] to call me about this Revdex.com claim and initially seemed like he wanted to work something out and he never made an offer and after telling him I want the pictures that were taken he told me to take the engine apart and take the pictures myself.  What kind of dealer tells their customers to take their own engine apart?  I visited the dealer and asked [redacted] for the pictures that were taken and provided to Hyundai and I was told they were deleted from the hard drive.  The reason I am filing this complaint is because I have been without my car for 4 months (3 months at World Car Hyundai) and I as a customer should not have to deal with this negligence and bad customer service.  I demand a FULL refund of my vehicle plus expenses from World Car Hyundai North since THIS is the dealer I purchased the vehicle from.  I have not received any offers, even after I got a call from [redacted] that they wanted to work something out.  I told him I was frustrated and I don't trust that my vehicle will get repaired properly and he told me that he wants to end the conversation.  How can a service manager not expect the customer to be angry after 4 months?  You would think the dealer you purchased your car from would step up to the plate and just help the customer out after everything I have been through.  I went with World Car Hyundai because of the "Lifetime Warranty".  I am sure the news would like to hear about my story if we cannot get this resolved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The vehicle is still making a sputtering/misfireing noise. [redacted] the Hyundai representative I spoke with pretty much explained they have done all they can and the car will make this noise because this is normal when using regular unleded gasoline. He explained it will not cause further damage to the vehicle if I use a higher octane of gas every now and then and occationally use a fuel enjector.  [redacted] showed me a container that had a sample of the gas they took from the gas tank of my vehicle. He explained there was a little bit of water in the gas. The sample consisted of approximately 95% gasoline and 5% water. He said they put fuel injector and put less than half a tank of gas in my vehicle to resolve the issue. He said they pretty much did all they could to fix the issue. Inspite of this, the issue has not been fixed. Since the mechanic last checked the vehicle on Friday 8/28/2015, I put a full tank of unleded plus gas (a higher octane gasoline) as the mechanic recomended but still hear the same sputtering/misfiring noise. I bought this car brand new. It is a 2012 Hyundai Accent. It is only three years old.  As a side note, I have used regular unleded gasoline on previous vehicles that I have owned and have not experienced sputtering/misfiring with those vehicles. The issue with my 2012 Hyundi Accient has not been resolved. Regards,
[redacted]

There has been no email sent from World Car Nissan since 02/29/2016, however there may be third party companies that we use for marketing that show our name, like Nissan Corporate who sends out offers from time to time. I will do everything possible to remove your email address from those companies...

that I have some level of control over. I did notice that your email address had been removed rather than just marked "do not email" to ensure that no one from this company would be able to send an email to you, and I noticed that your phone number had been removed as well. No employee at World Car Nissan has access to your contact information at this time. I hope this helps and I would be happy to look at any specific email to determine the actual sender so that your profile could be removed from that company as well. [redacted]