Gold Wynn Residential

We had been having major problems with our boiler system that was beyond our controlHeating company had been out there daily to try to fix problems Tenant had been given space heaters to give her heat for the time being She was also given $off her rent

Response taken over the phone: We were having boiler issues on this property While the boiler was being repaired, we did provide heaters so our tenants would not be be left in the cold She may have complained to the superintendent that lives on the property but we were not
notified of further issues We feel that the $credit toward her rent was satisfactory compensation She did except this, therefore we feel the matter was resolved

RE: Complaint #***, Gold Wynn Residential Properties Dear *** *** ***: Thank you for your email of March 10, regarding complaints registered to you by our tenant at Richmond Apartments:
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** *** ** *** *** ** *** *** *** *** I will address them in chronological order: 1. The receptionist, whom *** *** claims was unprofessional, has since been dismissed and replaced with a receptionist who has a history of experience in call centers and property managementShe, after four weeks of employment with Gold Wynn Residential, is working out well, answering voicemail and delivering messages to appropriate parties in a timely fashion. 2. We replaced Ms***’s trash receptacle with one from a vacant apartmentThe Buffalo DPW was contacted to replace the borrowed one, as well 3. We have resolved the drop box complaint by advising (in writing) the residents of the Richmond Apartments to either mail in or hand deliver their rent to our main office at Manhattan Avenue, AptThe flyer is attached 4. As far as pets are concerned, we do not accept themLegally, we are required to allow service animalsHaving a service animal requires a reasonable accommodation request in writing from the resident and verification from the resident’s medical professionalIf Ms*** is seeing pets in apartments, that she believes don’t belong there, I would encourage her to call the office with these sightings so that we can perform inspections and take necessary actionsGold Wynn Residential Properties is a relatively new management company to Richmond Avenue Apartments and it became a part of my portfolio in November Admittedly, there have been some problems, but since hiring new maintenance and office staff, we are striving to resolve these problems and I believe we have made great progress, which will continueWe want our residents to be happy hereI would encourage Ms*** to call my assistant, Susan L***, to address any concerns that are ongoingShe is skilled in conflict resolutionIf her concerns need to be escalated, I will step inI hope that this response resolves Ms***s complaintPlease contact me if you have any other questions or concernsBest regards, Carmen P*** Regional Property Manager Gold Wynn Residential Properties Manhattan Ave., AptBuffalo NY PH: 716-833-FX: 716-833-

We had been having major problems with our boiler system that was beyond our control. Heating company had been out there daily to try to fix problems.  Tenant had been given space heaters to give her heat for the time being.  She was also given $150 off her rent.