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Gold's Gym Aerobics & Fitness

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Reviews Gold's Gym Aerobics & Fitness

Gold's Gym Aerobics & Fitness Reviews (38)

Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ We do not have the same name under that account number, please clarify name so I can address the issue correctly Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Final Consumer Response / [redacted] (4200, 18, 2016/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes ***, I've left my number twice on your answering machine, I would love to resole this please feel free to call me back at the number I left you Thanks Final Business Response / [redacted] (4000, 20, 2016/07/08) */ We agreed that REMSA will write the bill off 100%You will receive a letter by 7/15/reflecting that agreementA return call will not be made by the quality supervisor but a summary of the call with me on 7/8/will be discussed with the supervisor [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The claims the company made in their response are inaccurate and false As I stated in the emails on numerous occasions, I did provide the relocation proof I provided that to the club, which is what I was instructed by [redacted] to do I dropped this paperwork off at the front desk in an envelope I did not notice that the draft was not cancelled until I reconciled my statements a couple months later At that time I called *** [redacted] instructed me that they hadn't received any paperwork to cancel They did not tell me that it had to go through them When I asked how to stop the draft, they informed me they could not do that as it was too late in the cycle and to contact the club directly I did contact the club on multiple occasions trying to resolve this matter It was not until I sent the initial email to the manager that I recieved a return phone call At that time, [redacted] , the billing manager assured me that there would be no draft taken out, but in order to do that she would need to process a freeze on the account so that it didn't come out immediately [redacted] then told me that due to my hardships regarding this situation that she would take care of the cancellation procedures after the freeze was placed on the account I gave her my new address over the phone and questioned any fees that would need to be paid She explained that I would be charged a relocation processing fee, which I agreed to She never told me to send in any proof or to contact [redacted] at all I noticed the draft coming out again in January I decided to contact the club directly, however, due to the difficulty getting a response months prior I emailed the manager directly explaining the situation He did not offer help or concern, he stated that I didn't do what I should have When trying to explain that I did what [redacted] and his representative told me to do, he failed to acknowledge that as a possibilityHe also quoted notes from [redacted] from my August call, which he represents differently in the response made to this complaint I tried on multiple occasions to find out what needed to be done I provided the information I needed to provide I contacted [redacted] directly, who told me to contact the club The disconnect between the financial company, the representatives at the club and the manager is not something I should have to suffer for ast the customer Regards, [redacted]

Mismanaged cancellation for familyRequest for refund totaling $has been sent to billing company, Taft Financial 09/04/Once refund confirmation is received, we will confirm with [redacted] as soon as possible

Revdex.com spoke with [redacted] from the businessThis account has been cancelled

This case is regarding Relocation CancellationThe member submitted proof of relocation; however it was not sufficient enough by our standards set in the membership agreementThe cancel request was deniedOur billing company has notified the member via email and a phone call to inform her that the request has been denied and why The Relocation Cancellation policy is clearly stated in each member's membership agreementWe hold each member justly to these standards as they too agreed to it upon signing up This member has still chosen not to provide us with valid proof of relocationWe will reach out to her again in hopes of resolving this and bettering her experience

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I submitted a complaint against GoldsGym, I deny their resolution because no one contacted me to let me know they denied my requestFurthermore, when I inquired Tim R [redacted] whether my cancelation was in process, he replied that it was and led me to believe that it would be canceledHe had every opportunity to inform me that my request was denied and yet they charge my card another membership feeThis is unethical and not how you conduct business I want a refund and for them to not ever charge me my card again [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I submitted a complaint against Golds Gym, I deny their resolution because no one contacted me to let me know they denied my requestFurthermore, when I inquired Tim R [redacted] whether my cancelation was in process, he replied that it was and led me to believe that it would be canceledHe had every opportunity to inform me that my request was denied and yet they charge my card another membership feeThis is unethical and not how you conduct business I want a refund and for them to not ever charge me my card again [redacted]

Initial Business Response / [redacted] (1000, 5, 2018/01/08) */ Issue is received and it will take a few days for a response Please let me know if you want a phone call or if you want all correspondence only to be writtenWe would like to resolve this quickly and of course, our intent is never to embarrass anyone or for them not to receive care [redacted] Final Business Response / [redacted] (1000, 8, 2018/01/10) */ Hello, I understand that you have spoken to the supervisor and resolution was obtainedIf you do not agree, please let me know and I am happy to follow up here thank you! ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

This case concerns a member, requesting to cancel her membershipThe member agreed to the membership fees, gym policies, and term dates (see attached membership agreement)Our membership agreement states, specifically our cancellation policies and proceduresThis member was informed of our
cancellation policies and proceduresThis member claims she has been misled but that does not change the fact that there is written documentation, that both parties, Gold's Gym Westend and this member, agreed upon the membership agreement terms. Tim M*** - General Manager, personally review the membership agreement with all of the new members I assist in joining the gymI do this consistently and fluentlyThe price to pay for falsely misleading or forging an agreement on another person's behalf is not ethical, nor worth it to meJust because this member wants to send multiple emails, claiming we misled her; it does not change the fact that there is written documentation stating our policies and guidelines which were agreed to by both partiesThe member is responsible for agreeing to these terms, bottom line

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Tim M*** fails to acknowledge that he deliberately misled meThe only reason I signed a contract was because he explicitly said cancellation was a simple $fee. Further, this answer does not acknowledge the fact that I was told by Gloria months ago that she'd get back to me in a few minutes and failed to do so
Regards,
*** ***

The concern & complaint Ms*** had against Gold's Gym *** *** has been resolvedA follow up call regarding our guest policy has been explained for clarification!

Initial Business Response /* (1000, 5, 2016/08/30) */
Hello,
I reviewed your transport records and insurance has paid on this account and you are paying the balance that your insurance did not payYou have been paying since March so I am unclear why you are requesting a discount months after
the transportWe provide you services and have billed according to the guidelines that we haveOur fees are regulated by Washoe County Health DistrictI do not see the need for a discountIf you would like to pay in one payment the balance that you owe, I will give you a 10% discount of your remaining balanceWe offer that to every patient who pays in full the balance
thank you!
***
Initial Consumer Rebuttal /* (3000, 7, 2016/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cuz number one I was ignored on the ambulance the caretakers were busy doing paperwork and went even looking at me as I laid there bleeding and dizzy a were more concerned with the people that they were taking care of before me I felt like the customer service was crappy and I could have driven myself to the hospital for what was done for me there I believed you overcharged me for Services and yes insurance did pay but I do not think it's worth a $1,bill for nothing being done to me except for a pulse ox and being ignored and stuck in the lobby of stay *** in a wheelchair when I was having physical problems and even the doctor said that when he saw me I wasn't blowing smoke I don't believe it's worth that money
Final Consumer Response /* (2000, 11, 2016/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The hospital I have already dealt with but I am telling you your paramedic stuff there in the ambulance charting on a previous patient when I kept telling them I was dizzy and bleeding out my mouth and they did nothing I had to literally get on the gurney myself because I would have fainted even the doctor that saw me later was surprised I was treated so bad in the ambulance you guys need to Bone up on your assessment skills because I could have died and being a first ambulance ride it was not a positive experience the only thing they had on me was a pulse ox which was stupid they should have had me on a monitor because I almost went into anaphylactic shock not the smartest thing that's what I believe I've been overcharged but whatever you'll get your bucks a month until the second coming of ***t
Final Business Response /* (4000, 9, 2016/09/01) */
I appreciate your concernsWe are not responsible for the hospital and their actionsI am willing to offer you a 10% discount on your accountYou did receive treatment and a transport and those are our fees to cover the cost of the transport
***

The concern & complaint Ms*** had against Gold's Gym Westend has been resolvedA follow up call regarding our guest policy has been explained for clarification!

Thomas H*** called from the business he stated that when Mrs*** came in to Gold's Gym she brought in a coupon and her son was added at no addition charge and also give months freeMrH*** stated that the location being complained about is the location with the pool and Mrs***
should have been aware that the location closed at pmShe was given paperwork at the time of signing up for the membership stating the location and hoursMrH*** stated that the manager of the location being complaint about reached out to Mrs*** and discussed everythingThat after further investigation it was brought to there attention that the conversation being brought up was between a couple of coworkers and had nothing to do with Mrs***The lights were turned off because the workers didn't realize anyone was in the locker rooms once they realized someone was in there they turned the lights back onMrs*** came into the *** *** location a couple more times after the incident happenedIt wasn't until June 12th that it was brought to MrH*** attention that she wished to cancel her contractMrH*** stated that since she was outside of the day grace period to cancel her contract he shouldn't have because its against the business policy but he went ahead and canceled Mrs***s contract at no cost to herHe stated that no refund will be issued because that is out of his controlMrH*** stated that Mrs*** will received no further contact from the business or any billing

Initial Business Response /* (1000, 5, 2015/07/21) */
REMSA is sorry for any inconvenience this has causedWe wait up to a year for Veterans payments and had billed them initially and have not heard backWhen we receive payment, your copay and deductible will be coveredYou should not receive
another bill
A supervisor or manager is always available to accept your call if you have issues with our billingWe strive to be accurate and courteous for all customers and apologize that we missed that on your account
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youI do understand not all things work right all the time.Apology accepted

[A default letter is provided here which indicates your acceptance of the business's
offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The claims the company made in their response are inaccurate and false As I stated in the emails on numerous occasions, I did provide the relocation proof I provided that to the club, which is what I was instructed by *** to do I dropped this paperwork off at the front desk in an envelope I did not notice that the draft was not cancelled until I reconciled my statements a couple months later At that time I called *** *** instructed me that they hadn't received any paperwork to cancel They did not tell me that it had to go through them When I asked how to stop the draft, they informed me they could not do that as it was too late in the cycle and to contact the club directly I did contact the club on multiple occasions trying to resolve this matter It was not until I sent the initial email to the manager that I recieved a return phone call At that time, ***, the billing manager assured me that there would be no draft taken out, but in order to do that she would need to process a freeze on the account so that it didn't come out immediately *** then told me that due to my hardships regarding this situation that she would take care of the cancellation procedures after the freeze was placed on the account I gave her my new address over the phone and questioned any fees that would need to be paid She explained that I would be charged a relocation processing fee, which I agreed to She never told me to send in any proof or to contact *** at all. I noticed the draft coming out again in January I decided to contact the club directly, however, due to the difficulty getting a response months prior I emailed the manager directly explaining the situation He did not offer help or concern, he stated that I didn't do what I should have When trying to explain that I did what *** and his representative told me to do, he failed to acknowledge that as a possibilityHe also quoted notes from *** from my August call, which he represents differently in the response made to this complaint I tried on multiple occasions to find out what needed to be done I provided the information I needed to provide I contacted *** directly, who told me to contact the club The disconnect between the financial company, the representatives at the club and the manager is not something I should have to suffer for ast the customer
Regards,
*** ***

Initial Business Response /* (1000, 5, 2018/02/14) */
Hello,
I certainly can understand your frustration with this issueWe can not "re-code" any transports based on request or other documentation outside of our ownSince these rules are imposed and we can do what is requested to have this
claim paid, I am willing to write of the total amount of this billPlease provide me with the patient's name and I will be happy to take care of this
I apologize for any inconvenience on your part
Initial Consumer Rebuttal /* (2000, 7, 2018/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response and offer to write off the total claim amount of $However, that doesn't appear to be necessary at this pointI was informed today that *** sent payment to REMSA on February 9th for the full amount of $My wife's name (patient) is ***

Initial Business Response /* (1000, 5, 2016/01/06) */
Hello,
Despite a thorough search we are unable to find any information on a patient with this namePlease provide us with a complete name, and date of service and we will be happy to continue the search and provide a response
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
there is no reason why they would NOT have my information my Husband and Best friend were there GIVING IT TO THE EMT's date of service 12/22/
Name ***
Final Business Response /* (4000, 12, 2016/01/19) */
REMSA apologizes for a slow response to this issueWe understand the phone messages were left prior to this complaintOur Administrative supervisor has spoken to *** reviewed her complaint*** believes she knew what was wrong with her and should not have been subjected to questions about the conditionThe medics have no choice in asking the questions since it is their protocolWe have spoken to our crew and reviewed the case with themWe do not know what fire department members attended before the ambulance arrivedWe would like to apologize for any pain or inconvenience that *** suffered during our ambulance transport

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Address: # 202 8525 Baxter Place, Concord, North Carolina, United States, 28025-2813

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