Complaint: [redacted] I am rejecting this response because:The response from Austin Shoe Hospital is incorrectThe areas that came loose were the areas that were loose when I brought the sandals in the first time They did not do a good job of regluing the soles, and they came off the first time I wore them They were NOT 'additional areas'! They may or not have been glued (I suspect not) but the promise when they were dropped off was that the soles would be completely removed, sanded down, and reglued Apparently they did not do that And now they want more money to actually do the job.In addition to that, the repairman scared my wife enough that she reported it to me, something she has NEVER done before For details, see my Yelp review As to the difference in price, I had a quote from another shop to do the job for $ They proposed to remove the soles, sand everything down, and reglue I don't know why my wife went to Austin Shoe Hospital (turned out to be quite a mistake, didn't it?) and I don't know why the price quoted turns out not to be the price the home office thinks should have been charged, but if you look at the Yelp reviews, this is not unusual for this firm I want a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
I clearly told [redacted] that we would pay $for the ruined boots and I informed him that Austin Shoe Hospital would keep the bootsHe fully understood thisWhy would you want a pair of destroyed , ruined bootsEither they are ruined and unusable or they are notIf you now believe the boots are not ruined and you would like to continue wearing and using them, we would be glad to assess a damage fee for our mistake and you can keep the boots We are extremely sorry for our mishap and for any inconvenience we have causedPlease let me know how you would like to proceed
Complaint: [redacted] I am rejecting this response because: Please reopen this complaint The vendor is not complying with the agreement you negotiated for meThe original complaint: My wife had the soles of a pair of my Teva sandals regluedThey charged $for the serviceThe first time I wore them the sole came loose againWhen she returned the sandals for re-gluing, the clerk accused her of bringing in ANOTHER PAIR OF SANDALS! Then he refused to repair them or refund the $Go away was his responseThe shoemaker is once again refusing to either repair my sandals, or refund the money Now he wants an additional $or he won't fix them I demand either repaired sandals, or my money back! Their response: Please bring the sandals back in for me to inspect so I can attempt to reglue the soleToday, my wife got a call from the shopThey will not repair the sandals, unless she pays an additional $ I told her to just get a refundThe shoe repair guy replied that they don't do refunds So, I would like to reopen the complaint, please On another topic, he was extremely rude and abusive to my wife Her comment was "Maybe you should just forget the sandalsThis guy is capable of dusting them with arsenic." Based on that, I do not want the sandals repaired, I think And the repairman should be fired [redacted] ***
Complaint: [redacted] I am rejecting this response because: That is untrue as right after this message went in a person called asking for the boots back so I ask why would that happen if you told [redacted] the boots would be kept? You are lying it is clearFive minutes after the previous complaint went in [redacted] got a call saying that you needed the shies back, why would you even give them back if you told us they would be kept? Caught in a lieI want to e reimbursement because you ruined my propertyThe shoes that left were not the shoes that went in, and they even came out with further damageWe will be opening another complaint about the lying as [redacted] was clear as day handed the claim form, and the shoes and was told he would be reimbursedI've also contacted my lawyer who recommended I contact the attorney general, which I have doneYour company damaged property, lied about how we would be reimbursed, was caught in the lie, and you still continue to refuse to fix it, has anyone ever heard of customer service? I want to be reimbursed as your compay said we would do for the product you destoyedAlso, expect a call from [redacted] about the lie you have been caught in Regards, [redacted]
I have called the customer and am handling the issue directlyThe issue should be cleared up within the next week or so.Respectfully, [redacted] ***PresidentAustin Shoe Hospital
Austin Shoe Hospital cemented several loose areas of both sandals for $The customer brought the shoes back and many additional areas were looseMost of these are new areas that we never touched or gluedI informed the customer that since new areas continue to come loose we need to peel the entire sole off of both and reglue the entire sole or this will continue to happenThis job is normally $35.00/pair , so I offered to do the entire job for the additional $We are only charging the customer what should have been done in the first place, but we cannot always predict this sort of thingI feel this is more than fair as we are redoing all the areas we glued again for free, even though they are still intactThis is all we can do and is our final offerTHANKS
Complaint: ***
I am rejecting this response because: *** did not have the statement of cost or my credit card statement as he wasnt the one who purchased them, I wasHe told me was offerred, I do not agree with that and feel like I should be reimbursed for the amount paid for the shoes
Regards,
*** ***
I clearly told *** that we would pay $for the ruined boots and I informed him that Austin Shoe Hospital would keep the bootsHe fully understood thisWhy would you want a pair of destroyed , ruined bootsEither they are ruined and unusable or they are notIf you now believe the boots are not ruined and you would like to continue wearing and using them, we would be glad to assess a damage fee for our mistake and you can keep the boots We are extremely sorry for our mishap and for any inconvenience we have causedPlease let me know how you would like to proceed
Complaint: ***
I am rejecting this response because: That is untrue as right after this message went in a person called asking for the boots back so I ask why would that happen if you told *** the boots would be kept? You are lying it is clearFive minutes after the previous complaint went in *** got a call saying that you needed the shies back, why would you even give them back if you told us they would be kept? Caught in a lieI want to e reimbursement because you ruined my propertyThe shoes that left were not the shoes that went in, and they even came out with further damageWe will be opening another complaint about the lying as *** was clear as day handed the claim form, and the shoes and was told he would be reimbursedI've also contacted my lawyer who recommended I contact the attorney general, which I have doneYour company damaged property, lied about how we would be reimbursed, was caught in the lie, and you still continue to refuse to fix it, has anyone ever heard of customer service? I want to be reimbursed as your compay said we would do for the product you destoyedAlso, expect a call from *** about the lie you have been caught in
Regards,
*** ***
Complaint: ***
I am rejecting this response because: First of all, I was never informed that you keep the shoes you ruinWe were told Reimbursement, not buy outThey are different thingsThat's ridiculous, you damaged my property, said you would fix them, forgot about them for six months, pierced them and damaged them further and now you are telling me you keep the shoes for a measly 200? *** was never informed of this, and was handed back the shoes and the claim form and was told REIMBURSEMENT, and never once was told you keep the shoesWhy would you give back the shoes and the claim form? What kind of establishment are you running? If the person who handed over the claim form and the shoes was mistaken, and never told him the shoes would be returned, that is your company's fault, againWe were told by your employee we would be reimbursed, not bought outI'm sorry you have exceptionally poor staff that causes you customersI was only told we would be re-reimbursed This is property damage, I've done due diligence, we've been patient and understanding for six months and all it's gotten me is a pair of ruined shoes and a headacheIf you can't keep the word offered by your company and I'm not refunded the that was already offered by your staff, (read: refunded, not bought out) we will be looking into next steps to pursue a case of property damage to recoup my losses, and my time.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The response from Austin Shoe Hospital is incorrectThe areas that came loose were the areas that were loose when I brought the sandals in the first time. They did not do a good job of regluing the soles, and they came off the first time I wore them. They were NOT 'additional areas'! They may or not have been glued (I suspect not) but the promise when they were dropped off was that the soles would be completely removed, sanded down, and reglued. Apparently they did not do that. And now they want more money to actually do the job.In addition to that, the repairman scared my wife enough that she reported it to me, something she has NEVER done before. For details, see my Yelp review As to the difference in price, I had a quote from another shop to do the job for $20. They proposed to remove the soles, sand everything down, and reglue. I don't know why my wife went to Austin Shoe Hospital (turned out to be quite a mistake, didn't it?) and I don't know why the price quoted turns out not to be the price the home office thinks should have been charged, but if you look at the Yelp reviews, this is not unusual for this firm. I want a refund.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Austin Shoe Hospital has acknowledged we made a irreversible mistake and dyed the boots the wrong colorI talked to the customer's representative today, *** ***, and we amicably agreed to a settlementI explained to *** our claim policy, which is to reimburse a customer 60-70% of
original purchase price on any item that we have agreed is "ruined and unusable", and Austin Shoe Hospital eats the job and keeps the ruined articleSince all items we repair are used and damaged when we receive them, this depreciation process seems to be most sensible and fairest way to settle an unfortunate claimMr*** told me they paid $250.00-am***an dollars for the bootsI offered him $for the boots, which is 70% of original value, and he very agreeably accepted the offerThe next thing I know, I receive this Revdex.com claimI do not understand the complaint and our offer still stands. Respectfully, *** ***Austin Shoe Hospital
Austin Shoe Hospital cemented several loose areas of both sandals for $The customer brought the shoes back and many additional areas were looseMost of these are new areas that we never touched or gluedI informed the customer that since new areas continue to come loose we need to peel the entire sole off of both and reglue the entire sole or this will continue to happenThis job is normally $35.00/pair , so I offered to do the entire job for the additional $We are only charging the customer what should have been done in the first place, but we cannot always predict this sort of thingI feel this is more than fair as we are redoing all the areas we glued again for free, even though they are still intactThis is all we can do and is our final offer. THANKS
I have called the customer and am handling the issue directlyThe issue should be cleared up within the next week or so.Respectfully,
*** ***PresidentAustin Shoe Hospital
Complaint: ***
I am rejecting this response because:
Please reopen this complaint. The vendor is not complying with the agreement you negotiated for meThe original complaint: My wife had the soles of a pair of my Teva sandals regluedThey charged $for the serviceThe first time I wore them the sole came loose againWhen she returned the sandals for re-gluing, the clerk accused her of bringing in ANOTHER PAIR OF SANDALS! Then he refused to repair them or refund the $Go away was his responseThe shoemaker is once again refusing to either repair my sandals, or refund the money. Now he wants an additional $or he won't fix them. I demand either repaired sandals, or my money back! Their response: Please bring the sandals back in for me to inspect so I can attempt to reglue the soleToday, my wife got a call from the shopThey will not repair the sandals, unless she pays an additional $15. I told her to just get a refundThe shoe repair guy replied that they don't do refunds. So, I would like to reopen the complaint, please. On another topic, he was extremely rude and abusive to my wife. Her comment was "Maybe you should just forget the sandalsThis guy is capable of dusting them with arsenic." Based on that, I do not want the sandals repaired, I think. And the repairman should be fired*** ***
Revdex.com: you realized you damaged them, right? When you damage them, you can't site damage as a factor in your reasoning and assessment and use that to try and make it seem like I deserve lessI didn't damage them, you didm not to mention the extra damage such as piercing the right shoe with a large safety pin, so thanks for somehow further destroy themIt is not a fair offer, your company is not reputable and I can see why your company has so many poor yelp reviewsI wish *** had read them before trusting your company to do its jobIf you are going to be unreasonable then I guess I will settle for reimbursement for my damaged shoes as you clearly aren't going to do the right thing Can't say I'm suprisedWe will never use your company again, and neither will anyone we knowThanks for ruining my shoes and refusing to take responsibility
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: [redacted] I am rejecting this response because:The response from Austin Shoe Hospital is incorrectThe areas that came loose were the areas that were loose when I brought the sandals in the first time They did not do a good job of regluing the soles, and they came off the first time I wore them They were NOT 'additional areas'! They may or not have been glued (I suspect not) but the promise when they were dropped off was that the soles would be completely removed, sanded down, and reglued Apparently they did not do that And now they want more money to actually do the job.In addition to that, the repairman scared my wife enough that she reported it to me, something she has NEVER done before For details, see my Yelp review As to the difference in price, I had a quote from another shop to do the job for $ They proposed to remove the soles, sand everything down, and reglue I don't know why my wife went to Austin Shoe Hospital (turned out to be quite a mistake, didn't it?) and I don't know why the price quoted turns out not to be the price the home office thinks should have been charged, but if you look at the Yelp reviews, this is not unusual for this firm I want a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
I clearly told [redacted] that we would pay $for the ruined boots and I informed him that Austin Shoe Hospital would keep the bootsHe fully understood thisWhy would you want a pair of destroyed , ruined bootsEither they are ruined and unusable or they are notIf you now believe the boots are not ruined and you would like to continue wearing and using them, we would be glad to assess a damage fee for our mistake and you can keep the boots We are extremely sorry for our mishap and for any inconvenience we have causedPlease let me know how you would like to proceed
Complaint: [redacted] I am rejecting this response because: Please reopen this complaint The vendor is not complying with the agreement you negotiated for meThe original complaint: My wife had the soles of a pair of my Teva sandals regluedThey charged $for the serviceThe first time I wore them the sole came loose againWhen she returned the sandals for re-gluing, the clerk accused her of bringing in ANOTHER PAIR OF SANDALS! Then he refused to repair them or refund the $Go away was his responseThe shoemaker is once again refusing to either repair my sandals, or refund the money Now he wants an additional $or he won't fix them I demand either repaired sandals, or my money back! Their response: Please bring the sandals back in for me to inspect so I can attempt to reglue the soleToday, my wife got a call from the shopThey will not repair the sandals, unless she pays an additional $ I told her to just get a refundThe shoe repair guy replied that they don't do refunds So, I would like to reopen the complaint, please On another topic, he was extremely rude and abusive to my wife Her comment was "Maybe you should just forget the sandalsThis guy is capable of dusting them with arsenic." Based on that, I do not want the sandals repaired, I think And the repairman should be fired [redacted] ***
Complaint: [redacted] I am rejecting this response because: That is untrue as right after this message went in a person called asking for the boots back so I ask why would that happen if you told [redacted] the boots would be kept? You are lying it is clearFive minutes after the previous complaint went in [redacted] got a call saying that you needed the shies back, why would you even give them back if you told us they would be kept? Caught in a lieI want to e reimbursement because you ruined my propertyThe shoes that left were not the shoes that went in, and they even came out with further damageWe will be opening another complaint about the lying as [redacted] was clear as day handed the claim form, and the shoes and was told he would be reimbursedI've also contacted my lawyer who recommended I contact the attorney general, which I have doneYour company damaged property, lied about how we would be reimbursed, was caught in the lie, and you still continue to refuse to fix it, has anyone ever heard of customer service? I want to be reimbursed as your compay said we would do for the product you destoyedAlso, expect a call from [redacted] about the lie you have been caught in Regards, [redacted]
Please bring the sandals back in for me to inspect so I can attempt to reglue the sole THANKS
I have called the customer and am handling the issue directlyThe issue should be cleared up within the next week or so.Respectfully, [redacted] ***PresidentAustin Shoe Hospital
Austin Shoe Hospital cemented several loose areas of both sandals for $The customer brought the shoes back and many additional areas were looseMost of these are new areas that we never touched or gluedI informed the customer that since new areas continue to come loose we need to peel the entire sole off of both and reglue the entire sole or this will continue to happenThis job is normally $35.00/pair , so I offered to do the entire job for the additional $We are only charging the customer what should have been done in the first place, but we cannot always predict this sort of thingI feel this is more than fair as we are redoing all the areas we glued again for free, even though they are still intactThis is all we can do and is our final offerTHANKS
Complaint: ***
I am rejecting this response because: *** did not have the statement of cost or my credit card statement as he wasnt the one who purchased them, I wasHe told me was offerred, I do not agree with that and feel like I should be reimbursed for the amount paid for the shoes
Regards,
*** ***
I clearly told *** that we would pay $for the ruined boots and I informed him that Austin Shoe Hospital would keep the bootsHe fully understood thisWhy would you want a pair of destroyed , ruined bootsEither they are ruined and unusable or they are notIf you now believe the boots are not ruined and you would like to continue wearing and using them, we would be glad to assess a damage fee for our mistake and you can keep the boots We are extremely sorry for our mishap and for any inconvenience we have causedPlease let me know how you would like to proceed
Complaint: ***
I am rejecting this response because: That is untrue as right after this message went in a person called asking for the boots back so I ask why would that happen if you told *** the boots would be kept? You are lying it is clearFive minutes after the previous complaint went in *** got a call saying that you needed the shies back, why would you even give them back if you told us they would be kept? Caught in a lieI want to e reimbursement because you ruined my propertyThe shoes that left were not the shoes that went in, and they even came out with further damageWe will be opening another complaint about the lying as *** was clear as day handed the claim form, and the shoes and was told he would be reimbursedI've also contacted my lawyer who recommended I contact the attorney general, which I have doneYour company damaged property, lied about how we would be reimbursed, was caught in the lie, and you still continue to refuse to fix it, has anyone ever heard of customer service? I want to be reimbursed as your compay said we would do for the product you destoyedAlso, expect a call from *** about the lie you have been caught in
Regards,
*** ***
Complaint: ***
I am rejecting this response because: First of all, I was never informed that you keep the shoes you ruinWe were told Reimbursement, not buy outThey are different thingsThat's ridiculous, you damaged my property, said you would fix them, forgot about them for six months, pierced them and damaged them further and now you are telling me you keep the shoes for a measly 200? *** was never informed of this, and was handed back the shoes and the claim form and was told REIMBURSEMENT, and never once was told you keep the shoesWhy would you give back the shoes and the claim form? What kind of establishment are you running? If the person who handed over the claim form and the shoes was mistaken, and never told him the shoes would be returned, that is your company's fault, againWe were told by your employee we would be reimbursed, not bought outI'm sorry you have exceptionally poor staff that causes you customersI was only told we would be re-reimbursed This is property damage, I've done due diligence, we've been patient and understanding for six months and all it's gotten me is a pair of ruined shoes and a headacheIf you can't keep the word offered by your company and I'm not refunded the that was already offered by your staff, (read: refunded, not bought out) we will be looking into next steps to pursue a case of property damage to recoup my losses, and my time.
Regards,
*** ***
That is our final offerWe are buying a used, damaged article, and feel this is fair and equitable
Complaint: ***
I am rejecting this response because:The response from Austin Shoe Hospital is incorrectThe areas that came loose were the areas that were loose when I brought the sandals in the first time. They did not do a good job of regluing the soles, and they came off the first time I wore them. They were NOT 'additional areas'! They may or not have been glued (I suspect not) but the promise when they were dropped off was that the soles would be completely removed, sanded down, and reglued. Apparently they did not do that. And now they want more money to actually do the job.In addition to that, the repairman scared my wife enough that she reported it to me, something she has NEVER done before. For details, see my Yelp review As to the difference in price, I had a quote from another shop to do the job for $20. They proposed to remove the soles, sand everything down, and reglue. I don't know why my wife went to Austin Shoe Hospital (turned out to be quite a mistake, didn't it?) and I don't know why the price quoted turns out not to be the price the home office thinks should have been charged, but if you look at the Yelp reviews, this is not unusual for this firm. I want a refund.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Austin Shoe Hospital has acknowledged we made a irreversible mistake and dyed the boots the wrong colorI talked to the customer's representative today, *** ***, and we amicably agreed to a settlementI explained to *** our claim policy, which is to reimburse a customer 60-70% of
original purchase price on any item that we have agreed is "ruined and unusable", and Austin Shoe Hospital eats the job and keeps the ruined articleSince all items we repair are used and damaged when we receive them, this depreciation process seems to be most sensible and fairest way to settle an unfortunate claimMr*** told me they paid $250.00-am***an dollars for the bootsI offered him $for the boots, which is 70% of original value, and he very agreeably accepted the offerThe next thing I know, I receive this Revdex.com claimI do not understand the complaint and our offer still stands. Respectfully, *** ***Austin Shoe Hospital
Austin Shoe Hospital cemented several loose areas of both sandals for $The customer brought the shoes back and many additional areas were looseMost of these are new areas that we never touched or gluedI informed the customer that since new areas continue to come loose we need to peel the entire sole off of both and reglue the entire sole or this will continue to happenThis job is normally $35.00/pair , so I offered to do the entire job for the additional $We are only charging the customer what should have been done in the first place, but we cannot always predict this sort of thingI feel this is more than fair as we are redoing all the areas we glued again for free, even though they are still intactThis is all we can do and is our final offer. THANKS
I have called the customer and am handling the issue directlyThe issue should be cleared up within the next week or so.Respectfully,
*** ***PresidentAustin Shoe Hospital
Complaint: ***
I am rejecting this response because:
Please reopen this complaint. The vendor is not complying with the agreement you negotiated for meThe original complaint: My wife had the soles of a pair of my Teva sandals regluedThey charged $for the serviceThe first time I wore them the sole came loose againWhen she returned the sandals for re-gluing, the clerk accused her of bringing in ANOTHER PAIR OF SANDALS! Then he refused to repair them or refund the $Go away was his responseThe shoemaker is once again refusing to either repair my sandals, or refund the money. Now he wants an additional $or he won't fix them. I demand either repaired sandals, or my money back! Their response: Please bring the sandals back in for me to inspect so I can attempt to reglue the soleToday, my wife got a call from the shopThey will not repair the sandals, unless she pays an additional $15. I told her to just get a refundThe shoe repair guy replied that they don't do refunds. So, I would like to reopen the complaint, please. On another topic, he was extremely rude and abusive to my wife. Her comment was "Maybe you should just forget the sandalsThis guy is capable of dusting them with arsenic." Based on that, I do not want the sandals repaired, I think. And the repairman should be fired*** ***
Revdex.com: you realized you damaged them, right? When you damage them, you can't site damage as a factor in your reasoning and assessment and use that to try and make it seem like I deserve lessI didn't damage them, you didm not to mention the extra damage such as piercing the right shoe with a large safety pin, so thanks for somehow further destroy themIt is not a fair offer, your company is not reputable and I can see why your company has so many poor yelp reviewsI wish *** had read them before trusting your company to do its jobIf you are going to be unreasonable then I guess I will settle for reimbursement for my damaged shoes as you clearly aren't going to do the right thing Can't say I'm suprisedWe will never use your company again, and neither will anyone we knowThanks for ruining my shoes and refusing to take responsibility
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***