Gold's Gym Camp Hill

Dear *** ***:This is written on behalf of Gold's Gym Camp Hill, in response to complaint number *** that was recently filed against us. In short, the customer's account of the events in question and for which she is complaining is inaccurate, and she is not owed any moneyThe
customer wrongfully alleges that we incorrectly withdrew fees from her bank account to satisfy her monthly membership dues.The customer initially contacted Gold's Gym Camp Hill on July 6, 2017, requesting to cancel her gym membershipPursuant to the legally binding contract that she signed on December 31, 2016, a member may only cancel their membership agreement by providing written notice of Member's request at least thirty (30) days prior to the Member's next billing date, if the notice is postmarked less than (30) days prior to Member's next billing date, one more billing will occur, in either case the last month's prepaid dues will extend the membership expiration by an additional thirty days, which will enable Member to use Gold’s Gym during that timeMember may either complete and sign a cancellation questionnaire at Gold's Gym or send written notice to ATTN: Customer Care, Gold’s Gym Camp Hill, *** *** ***, *** ***, Camp Hill, PA, *** Such notice shall be accompanied by a copy of any membership cards or other documents or evidence of membership previously delivered to MemberMember's account must be current and in good standing before Gold's Gym will process any such request to cancelCertified mail, return receipt request, is recommended.In response to the customer's telephone request to cancel her membership on July 6, 2017, our sales representative emailed her a copy of our standard cancellation form, having additionally offered to allow her to return the document via e-mail, which would both expedite the process and avoid unnecessary traveling for the customer now living out of the areaThe customer finally responded to the email on July 20, 2017, with a simple, "Thank you!" The signed cancellation form she had requested was neither mentioned within the text of the email nor was it attached to allow us to process the cancellation Gold’s Gym Camp Hill does maintain a copy of that email exchange, which is available upon requestGold's Gym Camp Hill has not received any additional email or written correspondence from the customer since the brief email response on July 20, 2017.The customer is seeking to recoup $49.98, representing her membership dues from both July 31, 2017, and August 31, However, even if she had returned the cancellation form immediately, the customer still would have been billed for the month of July pursuant to her membership agreement, as discussed above October 2, Page 2Instead, the customer did not return the cancellation form at all, and we were therefore unable to process the membership cancellation without her contractually required written consent.At Gold's Gym Camp Hill, maintaining a positive relationship with both our active members and our alumni members is of the upmost importancePart of how we work to achieve that is to treat our members fairly and equallyBy signing a legally binding membership contract, our customers are assured that there will be no surprises to their over the membership terms as to both their rights and their obligations as membersWe could not make an exception to allow this customer to cancel her membership over the telephone and avoid signing and returning the cancellation form because to do so would be to violate the trust of our other members who expect and deserve equal treatment pursuant to the terms of their membership agreementsWhile we certainly wish to resolve this issue with the customer in question, she is not entitled to reimbursement of the previous two months' membership dues because she never fulfilled her obligations pursuant to her membership agreement in order to formally cancel her membership.Sincerely,James and Diane COwners

Consider the following information and for attachments of the requested documents regarding the complaint by [redacted] ID [redacted] dated 3/21/6.[redacted], Owner of Mechanicsburg Fitness, sold Gold's Gym Camp Hill on 9/6/14 and is no longer in business. We will assume this complaint was...

intended for [redacted] or [redacted] Owner of [redacted].[redacted] signed a Month-to-Month agreement with GGCH on 11/28/14. Contract attached.Our cancellation policy states; Unless otherwise specified in this Agreement, Member may cancel this Agreement after the initial term has ended (and thereby cancel the continued billing of monthly dues through EFT/CC) by providing written notice of Member’s requested billing of monthly dues at least thirty (30) days prior to Member's next billing date, one more billing will occur. In either case the last month's prepaid dues will extend the membership expiration by an additional thirty days, which will enable Member to use Gold's Gym during that time, Member may either complete and sign a cancellation questionnaire at Gold's Gym or send written notice.[redacted] signed our Membership Cancellation Questionaire (attached) on 11/23/15 and at the time owed past dues for 10/28/16 and 11/28/16 of $59.98 to properly cancel her membership.I called her on 3/21/16, she paid the $59.98 and I cancelled her membership. I received this notice 3/23/16 and immediately tried to call [redacted], I left a message. I consider this issue. resolved, Please advise me if I need to do anything further, Thank you,Respectfully submitted,Amy W.General Manager