From: Kristen B [redacted] [mailto: [redacted] ] Sent: Friday, August 28, 12:PMTo: Kelly Mace Subject: RE: A new message is waiting from the Revdex.com of Northwest North Carolina complaint # [redacted] August 28, 2015Complaint Case #: [redacted] Consumer: [redacted] To Whom It May Concern,I am in receipt of Mr [redacted] Revdex.com complaint In researching his account, Mr [redacted] did manually sign a PT EFT Agreement agreeing to the terms and conditions of his agreement The PT Agreement continued on a month to month basis after his initial term ended and he was required to give a day notice per the terms of his membership agreement to cancel his PT EFT Membership We did not receive a cancellation notice from Mr [redacted] and therefore his PT EFT Agreement continued on a month to month membership.I have cancelled his PT EFT Agreement However, due to the day notice that Mr [redacted] is required to give per his membership agreement, he does owe the past due balance of $ This balance consists of this Personal Training dues for July 24, & August 7, dues for $each bi-weekly billing cycle and his membership dues of $for August 21, bi-weekly billing cycle.Until this balance is paid, Mr [redacted] may not access the gym as he has a past due balance on his account He may not cancel his membership at this time as he signed a month agreement and he is in obligation until February 18, I have set his membership to cancel at that time I also attached a copy of his membership for your review.Thank you for giving me the opportunity to respond to her online complaint.Sincerely,Kristen B [redacted] Director, Service OperationsEncKristen B [redacted] Director, Service OperationsGOLD'S GYMMaple Avenue, Suite 200Dallas, TX
From: Kristen B*** [mailto:***] Sent: Friday, August 28, 12:PMTo: Kelly Mace Subject: RE: A new message is waiting from the Revdex.com of Northwest North Carolina complaint #*** *** ***
August 28,
2015Complaint Case #: ***Consumer: *** ***To Whom It May Concern,I am in receipt of Mr*** Revdex.com complaint In researching his account, Mr*** did manually sign a PT EFT Agreement agreeing to the terms and conditions of his agreement The PT Agreement continued on a month to month basis after his initial term ended and he was required to give a day notice per the terms of his membership agreement to cancel his PT EFT Membership We did not receive a cancellation notice from Mr*** and therefore his PT EFT Agreement continued on a month to month membership.I have cancelled his PT EFT Agreement However, due to the day notice that Mr*** is required to give per his membership agreement, he does owe the past due balance of $ This balance consists of this Personal Training dues for July 24, & August 7, dues for $each bi-weekly billing cycle and his membership dues of $for August 21, bi-weekly billing cycle.Until this balance is paid, Mr*** may not access the gym as he has a past due balance on his account He may not cancel his membership at this time as he signed a month agreement and he is in obligation until February 18, I have set his membership to cancel at that time I also attached a copy of his membership for your review.Thank you for giving me the opportunity to respond to her online complaint.Sincerely,Kristen B***Director, Service OperationsEnc. Kristen B***Director, Service OperationsGOLD'S GYMMaple Avenue, Suite 200Dallas, TX
From: Kristen B [redacted] [mailto: [redacted] ] Sent: Friday, August 28, 12:PMTo: Kelly Mace Subject: RE: A new message is waiting from the Revdex.com of Northwest North Carolina complaint # [redacted] August 28, 2015Complaint Case #: [redacted] Consumer: [redacted] To Whom It May Concern,I am in receipt of Mr [redacted] Revdex.com complaint In researching his account, Mr [redacted] did manually sign a PT EFT Agreement agreeing to the terms and conditions of his agreement The PT Agreement continued on a month to month basis after his initial term ended and he was required to give a day notice per the terms of his membership agreement to cancel his PT EFT Membership We did not receive a cancellation notice from Mr [redacted] and therefore his PT EFT Agreement continued on a month to month membership.I have cancelled his PT EFT Agreement However, due to the day notice that Mr [redacted] is required to give per his membership agreement, he does owe the past due balance of $ This balance consists of this Personal Training dues for July 24, & August 7, dues for $each bi-weekly billing cycle and his membership dues of $for August 21, bi-weekly billing cycle.Until this balance is paid, Mr [redacted] may not access the gym as he has a past due balance on his account He may not cancel his membership at this time as he signed a month agreement and he is in obligation until February 18, I have set his membership to cancel at that time I also attached a copy of his membership for your review.Thank you for giving me the opportunity to respond to her online complaint.Sincerely,Kristen B [redacted] Director, Service OperationsEncKristen B [redacted] Director, Service OperationsGOLD'S GYMMaple Avenue, Suite 200Dallas, TX
From: Kristen B*** [mailto:***] Sent: Friday, August 28, 12:PMTo: Kelly Mace Subject: RE: A new message is waiting from the Revdex.com of Northwest North Carolina complaint #*** *** ***
August 28,
2015Complaint Case #: ***Consumer: *** ***To Whom It May Concern,I am in receipt of Mr*** Revdex.com complaint In researching his account, Mr*** did manually sign a PT EFT Agreement agreeing to the terms and conditions of his agreement The PT Agreement continued on a month to month basis after his initial term ended and he was required to give a day notice per the terms of his membership agreement to cancel his PT EFT Membership We did not receive a cancellation notice from Mr*** and therefore his PT EFT Agreement continued on a month to month membership.I have cancelled his PT EFT Agreement However, due to the day notice that Mr*** is required to give per his membership agreement, he does owe the past due balance of $ This balance consists of this Personal Training dues for July 24, & August 7, dues for $each bi-weekly billing cycle and his membership dues of $for August 21, bi-weekly billing cycle.Until this balance is paid, Mr*** may not access the gym as he has a past due balance on his account He may not cancel his membership at this time as he signed a month agreement and he is in obligation until February 18, I have set his membership to cancel at that time I also attached a copy of his membership for your review.Thank you for giving me the opportunity to respond to her online complaint.Sincerely,Kristen B***Director, Service OperationsEnc. Kristen B***Director, Service OperationsGOLD'S GYMMaple Avenue, Suite 200Dallas, TX