Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My problem initially started when I went into the Golds Gym branch in downtown Milwaukee and spoke with a Golds Gym employee named [redacted] about combining my account and my cousin's account*** replied that this could be done and a price and plan were agreed to by my cousin, [redacted] and I [redacted] did not follow through with his agreement with us, so I made a final payment and asked him to cancel my accountHe agreed to cancel my account but did not follow through which led to me accruing charges that I will not payI later found out through my bank that someone is trying to take out an automatic withdrawlI found out that it was Golds Gym so I immediately put a block on my accountI then contacted Golds Gym and kept getting the run aroundI spoke to [redacted] who claimed to be the managerHe was very rude and was of no help, I later found out that [redacted] was the actual manager and explained to him the situationHe stated that he would look into the issue and contact me but did not do soI contacted the branch again and left a message for him to contact me but still have not heard back from himI would like this problem resolved as soon as possibleI will never recommend anyone to this gym after my horrible experience My balance with them at this point was with my last payment to themall the charges that they are trying to accrue me with now are from after my final payment and cancellation, as stated aboveSo nothing was ever done about me asking them to cancel my account in person at the gym I will not make any payments to them The money that they are looking for from me is not owed to themGolds Gym did not cancel my contract as agreed to by them, so they will not receive anything more from me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for getting back to me! I do not wish to further this complaint, as long as the amount that they claimed that I owed is taken care of I am satisfied
Gold's gym employees are extremely difficult to work with I have had two very difficult experiences with them First I left for a deployment for three months and desired to put my membership on hold and was told they would not help me with this unless I was leaving for a year Then when my two year contract expired I called to cancel mh membership because I was on another military trip and they told me the only two ways to cancel the membership are to show up in person or to download a form to mail to Virginia
I had my debit card set up to do automatic paymentswell, twice in the last year my card was compromised so I got a new onei don't use the gym that often so I had no idea my bill was behind both times this happenedwhy? because they use an outside billing company that operates like a collection agencyso...if your card is declined, they don't call or email you directly, they have this spammy company call you a zillion times from an number and IF they leave a message, it does not state what the call is regardinghowever, they have my CURRENT card info and was told my balance was paid, in person, in decemberi went in last month to cancel my membership, and was also told that my account was fineimagine my surprise when I recieve a letter in the mail from a LAW FIRM regarding my past due billthe one that I attempted to pay IN PERSON in decemberwhen I called them today to complain, the assistant manager, ***, apparently didn't like that I was upset, started talking over me, and then hung up on me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My problem initially started when I went into the Golds Gym branch in downtown Milwaukee and spoke with a Golds Gym employee named *** about combining my account and my cousin's account*** replied that this could be done and a price and plan were agreed to by my cousin, *** and I*** did not follow through with his agreement with us, so I made a final payment and asked him to cancel my accountHe agreed to cancel my account but did not follow through which led to me accruing charges that I will not payI later found out through my bank that someone is trying to take out an automatic withdrawlI found out that it was Golds Gym so I immediately put a block on my accountI then contacted Golds Gym and kept getting the run aroundI spoke to *** who claimed to be the managerHe was very rude and was of no help, I later found out that *** was the actual manager and explained to him the situationHe stated that he would look into the issue and contact me but did not do soI contacted the branch again and left a message for him to contact me but still have not heard back from himI would like this problem resolved as soon as possibleI will never recommend anyone to this gym after my horrible experience. My balance with them at this point was with my last payment to themall the charges that they are trying to accrue me with now are from after my final payment and cancellation, as stated aboveSo nothing was ever done about me asking them to cancel my account in person at the gym. I will not make any payments to them. The money that they are looking for from me is not owed to them. Golds Gym did not cancel my contract as agreed to by them, so they will not receive anything more from me
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.My problem initially started when I went into the Golds Gym branch in downtown Milwaukee and spoke with a Golds Gym employee named [redacted] about combining my account and my cousin's account*** replied that this could be done and a price and plan were agreed to by my cousin, [redacted] and I [redacted] did not follow through with his agreement with us, so I made a final payment and asked him to cancel my accountHe agreed to cancel my account but did not follow through which led to me accruing charges that I will not payI later found out through my bank that someone is trying to take out an automatic withdrawlI found out that it was Golds Gym so I immediately put a block on my accountI then contacted Golds Gym and kept getting the run aroundI spoke to [redacted] who claimed to be the managerHe was very rude and was of no help, I later found out that [redacted] was the actual manager and explained to him the situationHe stated that he would look into the issue and contact me but did not do soI contacted the branch again and left a message for him to contact me but still have not heard back from himI would like this problem resolved as soon as possibleI will never recommend anyone to this gym after my horrible experience My balance with them at this point was with my last payment to themall the charges that they are trying to accrue me with now are from after my final payment and cancellation, as stated aboveSo nothing was ever done about me asking them to cancel my account in person at the gym I will not make any payments to them The money that they are looking for from me is not owed to themGolds Gym did not cancel my contract as agreed to by them, so they will not receive anything more from me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for getting back to me! I do not wish to further this complaint, as long as the amount that they claimed that I owed is taken care of I am satisfied
Gold's gym employees are extremely difficult to work with I have had two very difficult experiences with them First I left for a deployment for three months and desired to put my membership on hold and was told they would not help me with this unless I was leaving for a year Then when my two year contract expired I called to cancel mh membership because I was on another military trip and they told me the only two ways to cancel the membership are to show up in person or to download a form to mail to Virginia
I had my debit card set up to do automatic paymentswell, twice in the last year my card was compromised so I got a new onei don't use the gym that often so I had no idea my bill was behind both times this happenedwhy? because they use an outside billing company that operates like a collection agencyso...if your card is declined, they don't call or email you directly, they have this spammy company call you a zillion times from an number and IF they leave a message, it does not state what the call is regardinghowever, they have my CURRENT card info and was told my balance was paid, in person, in decemberi went in last month to cancel my membership, and was also told that my account was fineimagine my surprise when I recieve a letter in the mail from a LAW FIRM regarding my past due billthe one that I attempted to pay IN PERSON in decemberwhen I called them today to complain, the assistant manager, ***, apparently didn't like that I was upset, started talking over me, and then hung up on me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My problem initially started when I went into the Golds Gym branch in downtown Milwaukee and spoke with a Golds Gym employee named *** about combining my account and my cousin's account*** replied that this could be done and a price and plan were agreed to by my cousin, *** and I*** did not follow through with his agreement with us, so I made a final payment and asked him to cancel my accountHe agreed to cancel my account but did not follow through which led to me accruing charges that I will not payI later found out through my bank that someone is trying to take out an automatic withdrawlI found out that it was Golds Gym so I immediately put a block on my accountI then contacted Golds Gym and kept getting the run aroundI spoke to *** who claimed to be the managerHe was very rude and was of no help, I later found out that *** was the actual manager and explained to him the situationHe stated that he would look into the issue and contact me but did not do soI contacted the branch again and left a message for him to contact me but still have not heard back from himI would like this problem resolved as soon as possibleI will never recommend anyone to this gym after my horrible experience. My balance with them at this point was with my last payment to themall the charges that they are trying to accrue me with now are from after my final payment and cancellation, as stated aboveSo nothing was ever done about me asking them to cancel my account in person at the gym. I will not make any payments to them. The money that they are looking for from me is not owed to them. Golds Gym did not cancel my contract as agreed to by them, so they will not receive anything more from me
Regards,
*** ***