Goldberg and Rodler, Inc.

Initial Business Response /* (1000, 5, 2017/02/22) */
Our issues began, when Unity Transportation did not pick up our vehicles, and only after calling them did we find out about a "repair issue" with their truck. We cancelled the dispatch, but a few days later, gave the load back to Unity, to pick...

up after their truck was repaired. When the vehicles were finally picked up, we were told they would be delivered at 4:30 and then postponed to 7:30PM. When the vehicles were not delivered we called Unity NUMEROUS TIMES to locate our vehicles. then, over the course of 10 hours we were told that the vehicles were on the truck and in Tennessee. The driver had some sort of "family medical issue" and drove his truck, with our vehicles, to Tennessee. Then, within the same day, we were told by the driver and owner, [redacted], that the two of them were in some sort of "dispute". So, at this time we are not really sure where our vehicles are. Then, the next day, we speak to the driver and he did not deliver the vehicles, because he had no gas money. Keep in mind that it took HOURS for [redacted], the owner of Unity Transport, to ever answer his phone.. Our vehicles were finally delivered on Thursday January 12. I will not include the disgusting thing that the driver did in our vehicle. Totally unprofessional. The driver proceeded to come into our building, and proceeds to have a very loud, and not polite conversation with someone regarding his trying day, in the middle of our showroom, with customers within hearing distance.
After receiving the vehicles, we discovered that the Hyundai Sonata was damaged, the passenger mirror hanging from the unit. No prior damage was disclosed by Unity Transport. We proceeded to contact the auto auction, who has cameras at the gate, and records every unit coming in and out. When the Hyundai left the auction, the passenger mirror was intact.
As per our conversation with [redacted], the body shop invoice to replace and paint the damaged mirror was $606.00 which exceeds his transportation invoice in the amount of $350.00. So, Unity Transport actually owes us $256.00.
Initial Consumer Rebuttal /* (3000, 8, 2017/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
not a single word of the correspondent is accurate , our driver pick up both cars on the 9th of January and drop off the cars three days later on January 12th . when the cars were being delivered it is customary for the accepting party to do a full inspection. the cars were delivered properly and the bill of laden along with the inspection sheet was sign by the accepting party indication that there was no problem or nor damages . It was only when we realize that we were not paid and began asking for payment that the dealer began complaining about phone call that went unanswered and car being dilevered late . we have a clear and legible copy of our inspection report sign by them indicating no problems or no hanging mirror as reported .a copy can be provided upon requested
Final Business Response /* (4000, 14, 2017/03/22) */
[redacted]Document Attached[redacted]
My only response is that my facts are accurate, whether [redacted] believes it or not. How could he say that not a single word of the statement is accurate?? He knows how this transportation disaster went down. The damage to the mirror was noted by the driver, attached is my copy of the delivery receipt, showing damage noted, written on the mirror, and I have attached a copy of the invoice to repair the damage. I have stated the facts of this issue previously, and I stand by my comments.
It seems odd that [redacted] doesn't remember any of the issues that happened with this transport, didn't know his original vehicle had "repair issues", didn't know the truck with my two units went to Tennessee? I doubt that.

Initial Business Response /* (1000, 9, 2015/10/22) */
On Saturday October 3, 2015 the [redacted] came to our dealership stating that they had gone to the DMV to license their Mini Cooper, but the DMV office informed them that there were two (2) additional Notice of Liens in the system for this...

vehicle. The first of which was from 2012 and the second was from 2013.
At that time I did a VIN search on the MO DMV website which showed the two liens. We, The Auto Shoppe purchased this vehicle from [redacted] in December 0f 2014, and we received a Kansas title, with no liens printed on the title. On the following Monday, October 5 I contacted the auto auction regarding the issue, and they began working on getting the lien releases that I needed so that our customers could title and license the vehicle. The auto auction contacted the selling dealer, [redacted] of [redacted] and the title clerk there began the process of contacting the finance companies and ordering the lien releases needed.
Since I received a valid Kansas title from the auction, I had no reason to think that there might be a lien in Missouri. Along with the fact that the auctions are responsible for making sure all titlework is valid.
This issue with the Mini Cooper for the [redacted] is not something that happens very often, or really at all. We think that the original customer obtained a lien on the vehicle and the bank/finance company perfected the lien in Missouri where the lien originated, but the customer took the vehicle to Kansas to title and license. Since a Missouri title was never issued, then the lien information was still in the Missouri DMV system. I want to add that these liens had been paid, so there were no open loans on the vehicle.
On October 14, 2015, I received the final lien release needed from the Mercedes dealership, and the paperwork was picked up by [redacted]. I also, reimbursed the customers for the $25.00 title penalty that they would incur when registering the vehicle.
May I also add that this situation was addressed by the Missouri Department of Revenue Investigation Division, who acknowledged that we handled the situation in a timely manner, and took the correct and necessary steps to get the proper paperwork for our customer.
I have been in this business for 30 years, and I cant really remember ever having this kind of issue with a vehicle title. This was most definitely not a common title issue.

Initial Business Response /* (1000, 9, 2014/12/19) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Suzuki of Springfield is no longer in business. The parent company "Suzuki of North America" ceased business in late 2012. The Auto Shoppe received the approval of Suzuki of...

North America to do warranty work on all Suzuki going forward.
Unfortunately we are not able to do anything on the car retail side of the business. We are a PreOwned dealership only. If the customer would like to come talk to us we will be more than glad to try and assist her further.