Goldberg Companies Inc.

Dear MsY***We sincerely apologize for any inconvenience you have experiencedI have researched this situation extensively and was advised the ceiling could not be sealed and repaired completely until the frozen condition of the roof improved, which was unfortunately impossible due to the frigid
temperatures in JanuaryThis is problematic to roofing in colder climates such as Northeast OhioPlease know on numerous occasions we tried to remedy the situation, we regret this roofing issue was not able to be immediately fixed to your satisfactionAs previously mentioned, we will pay your pet sitting charges for the times our maintenance personnel visited your apartment to work on your roofIn addition, we apologize that there may have been a misunderstanding regarding the price quoted on the actual apartment you viewed vsthe quote we will honor for the apartment you originally reservedWe have refunded your $As you are aware, we have a number of associates involved in this matter and are making every good faith effort to rectify this situation. I have attached the correspondence pertaining to this issue which outlines our numerous attempts to do everything within our control to assist. Thank you for your patience and understanding as we work to resolve this issue.Best regards,Christine V***Vice President, Marketing and Communications

We believe this issue has been fully resolved to the resident's satisfaction, we have requested that she close the complaint. Ms*** communicated with GCI's Regional Property Manager Robert T*** to resolve the issue. Please see communication below between MrT*** and
complainant. If any additional information is needed, please don't hesitate to contact us and we will be glad to assist.Best regards,Christine V***Vice President, Marketing and CommunicationsGCI------------------------------------------------------------Fro...⇄ Robert T*** Sent: Tuesday, December 05, 9:AM To: *** *** *** Subject: RE: Final Invoice *** *** ***Glad I could assist you ***!I have just been informed that there was a Revdex.com complaint filed last week before I was made aware of your concerns.Since we have resolved the issue, I respectfully request that you close out your complaint this week.Thank you so much!Bob T***Regional Property Manager*** ----------------------------------------------------------From: *** *** ** Behalf Of *** *** Sent: Monday, December 4, 1:PM To: Robert T*** Subject: Re: Final Invoice *** *** ***Thank you so much for getting back to me, I appreciate it greatly!Happy holidays!!*** ***------------------------------------------------------------On Mon, Dec 4, at 1:PM, Robert T*** ***> wrote:***,As we discussed this morning, I have asked my corporate office to credit your account for $representing nine (9) days of pro-rated rent which was charged in accordance with the day notice required by lease.The $in move-out charges were for broken blinds, extra cleaning required in the tub and shower, and patching repairs to walls from hooks and holes.You will be receiving a refund check for $due to the rent credit.Thank you for your residency and Happy Holidays!Bob T***Regional Property Manager***Voice Mail

Dear *** ***,We appreciate the time you've taken to bring this issue to our attention and we will gladly work with you to resolve it I researched your billing and have attached the Minol water charge hereto in the amount of $ Payment instructions are outlined in the Utilities
Addendum of your executed Lease Agreement for your reference.We appreciate your residency *** *** and will have our leasing professionals review any additional information that may assist you in clarifying this issue Thank you again for reaching out to us.Best regards,Christine V***

Dear *** ***We have reviewed your account in detail and see no outstanding charges, I sincerely apologize if there has been any miscommunication or confusion on our part Your balance is at zero and your account is in good standing, we will definitely take your message as an opportunity to improve our communications We enjoy having you as a resident *** *** and thank you for your residency, I again apologize for any inconvenience you've experienced Best regards,Christine V*** *** *** *** ***GCI

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In a phone response the company said they did refund the requested deposit amount to the consumer even though their policy is clearly stated

Thank you for bringing this to my attention but it appears the situation has already been resolved.  I checked into the matter and the property refunded the application fee last week, please ask claimant to check the account on which the application fee was paid for the refund. We want everyone...

to be happy with their experiences with GCI and are always proponents of the safety and wellbeing of those who visit our properties.  I'm glad this issue was resolved to the claimant's satisfaction. Best regards, Christine V[redacted] GCI

To Whom it May Concern:I believe there may have been some crossover in timing with regard to this matter.  Our Leasing Manager spoke to [redacted] on Tuesday, September 29, 2015, regarding charges on her final statement. The charges indicated that she had
not given sufficient notice...

regarding the date she would be vacating her suite.  [redacted] recounted the process and interactions she had
while making her arrangements for moving out. After reviewing the file, our Leasing Manager found
that our staff had made a clerical error - we sincerely apologize for the mistake.  [redacted] did give us proper notice on 6/14/15 that she would be vacating
by 8/30/2015, thus fulfilling the requirement of 60 day notice per her lease
agreement.  Our Leasing Manager submitted the necessary paperwork to our corporate office yesterday to have the error corrected and assured [redacted] that she
would receive a revised statement once the updates were made.  Again, we apologize for the error and appreciate [redacted]'s time with us as a resident, hopefully this will rectify the situation.Best regards,Christine V[redacted]Director of MarketingGoldberg Companies, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.- When it comes to the dog, that is no excuse. It took you a month to even acknowledge the issue so that had nothing to do with it. In addition, we have a call recorded from Penny stating the roofers would be out. We called her back and left a message (on a wednesday) stating we were home. She never responded. We called her around 5 hours later and she said she got out message and just didn't call us back.  -It's no secret that you don't take these issues seriously. There are multiple complaints about MOLD in peoples apartments that you chose to ignored. I mean dozens of reviews about these same exact issues, so we see that this isn't unique. You don't have one good review on the Revdex.com and same for most other websites if you would like to take a look. All revolving around money, mold, maintenance, and your poor management. Some reviews stated that they had to contact the health department to get your attention, some even had pics of mold worse than what is in our kitchen.  - Of course any normal person would get mad after going in circles for months. We still have a mold smell in our kitchen and buckets catching water. And that costs $1215 a month?! Nobody takes this seriously at all from your management team.- I am not going to go away until I receive payment back for the rent paid 30 days post our first complaint ( the landlord codes our lawyer sent states you have 30 days to resolve an issue) .  Here are the codes highlighting everything you've broken. How are you going to argue with that? 5321.04 Landlord obligations.(A) A landlord who is a party to a rental agreement shall do all of the following:(1) Comply with the requirements of all applicable building, housing, health, and safety codes that materially affect health and safety;(2) Make all repairs and do whatever is reasonably necessary to put and keep the premises in a fit and habitable condition;(3) Keep all common areas of the premises in a safe and sanitary condition;(4) Maintain in good and safe working order and condition all electrical, plumbing, sanitary, heating, ventilating, and air conditioning fixtures and appliances, and elevators, supplied or required to be supplied by the landlord;(5) When the landlord is a party to any rental agreements that cover four or more dwelling units in the same structure, provide and maintain appropriate receptacles for the removal of ashes, garbage, rubbish, and other waste incidental to the occupancy of a dwelling unit, and arrange for their removal;(6) Supply running water, reasonable amounts of hot water, and reasonable heat at all times, except where the building that includes the dwelling unit is not required by law to be equipped for that purpose, or the dwelling unit is so constructed that heat or hot water is generated by an installation within the exclusive control of the tenant and supplied by a direct public utility connection;(7) Not abuse the right of access conferred by division (B) of section 5321.05 of the Revised Code;(8) Except in the case of emergency or if it is impracticable to do so, give the tenant reasonable notice of the landlord's intent to enter and enter only at reasonable times. Twenty-four hours is presumed to be a reasonable notice in the absence of evidence to the contrary.(9) Promptly commence an action under Chapter 1923. of the Revised Code, after complying with division (C) of section 5321.17 of the Revised Code, to remove a tenant from particular residential premises, if the tenant fails to vacate the premises within three days after the giving of the notice required by that division and if the landlord has actual knowledge of or has reasonable cause to believe that the tenant, any person in the tenant's household, or any person on the premises with the consent of the tenant previously has or presently is engaged in a violation as described in division (A)(6)(a)(i) of section 1923.02 of the Revised Code, whether or not the tenant or other person has been charged with, has pleaded guilty to or been convicted of, or has been determined to be a delinquent child for an act that, if committed by an adult, would be a violation as described in that division. Such actual knowledge or reasonable cause to believe shall be determined in accordance with that division.(10) Comply with the rights of tenants under the Servicemembers Civil Relief Act, 117 Stat. 2835, 50 U.S.C. App. 501.(B) If the landlord makes an entry in violation of division (A)(8) of this section, makes a lawful entry in an unreasonable manner, or makes repeated demands for entry otherwise lawful that have the effect of harassing the tenant, the tenant may recover actual damages resulting from the entry or demands, obtain injunctive relief to prevent the recurrence of the conduct, and obtain a judgment for reasonable attorney's fees, or may terminate the rental agreement.Amended by 129th General AssemblyFile No.138, HB 490, §1, eff. 9/28/2012.Effective Date: 08-22-1990.  5321.07 Failure of landlord to fulfill obligations - remedies of tenant.(A) If a landlord fails to fulfill any obligation imposed upon him by section 5321.04 of the Revised Code, other than the obligation specified in division (A)(9) of that section, or any obligation imposed upon him by the rental agreement, if the conditions of the residential premises are such that the tenant reasonably believes that a landlord has failed to fulfill any such obligations, or if a governmental agency has found that the premises are not in compliance with building, housing, health, or safety codes that apply to any condition of the premises that could materially affect the health and safety of an occupant, the tenant may give notice in writing to the landlord, specifying the acts, omissions, or code violations that constitute noncompliance. The notice shall be sent to the person or place where rent is normally paid.(B) If a landlord receives the notice described in division (A) of this section and after receipt of the notice fails to remedy the condition within a reasonable time considering the severity of the condition and the time necessary to remedy it, or within thirty days, whichever is sooner, and if the tenant is current in rent payments due under the rental agreement, the tenant may do one of the following:(1) Deposit all rent that is due and thereafter becomes due the landlord with the clerk of the municipal or county court having jurisdiction in the territory in which the residential premises are located;(2) Apply to the court for an order directing the landlord to remedy the condition. As part of the application, the tenant may deposit rent pursuant to division (B)(1) of this section, may apply for an order reducing the periodic rent due the landlord until the landlord remedies the condition, and may apply for an order to use the rent deposited to remedy the condition. In any order issued pursuant to this division, the court may require the tenant to deposit rent with the clerk of court as provided in division (B)(1) of this section.(3) Terminate the rental agreement.(C) This section does not apply to any landlord who is a party to rental agreements that cover three or fewer dwelling units and who provides notice of that fact in a written rental agreement or, in the case of an oral tenancy, delivers written notice of that fact to the tenant at the time of initial occupancy by the tenant.(D) This section does not apply to a dwelling unit occupied by a student tenant.

Dear [redacted] Please be assured our responses are not automated.  As you are aware, you denied us access to your apartment because of your pet.  As a result, we compensated for a pet sitter so we could enter your suite to work on the ceiling.  This is atypical, but we made good faith efforts to accommodate your situation because we wanted to remedy the problem.  We wholeheartedly regret the roofing problems you have experienced but we have consistently approached your situation by being kind, helpful and respectful.  In turn, our employees have been treated in a disparaging manner - this includes voicemail using extreme profanity, a new employee being demeaned on site, and dozens of defamatory online reviews naming employees.  We understand your frustration, but do not condone your approach.  We will respond accordingly if you decide to pursue further action.  Very truly yours, Christine L. V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I attached a photo of the itemization of what needed to be paid for the month of April according to website rent is paid through. Yes the water bills are mailed to us but I don't even check my mail since I pay for everything online and it should be listed properly though. As retribution for filing this report they have terminated my ability to pay online which is my only way to pay since I have no checking account and no way to get cash to pay the bill.