Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.- When it comes to the dog, that is no excuseIt took you a month to even acknowledge the issue so that had nothing to do with itIn addition, we have a call recorded from Penny stating the roofers would be outWe called her back and left a message (on a wednesday) stating we were homeShe never respondedWe called her around hours later and she said she got out message and just didn't call us back -It's no secret that you don't take these issues seriouslyThere are multiple complaints about MOLD in peoples apartments that you chose to ignoredI mean dozens of reviews about these same exact issues, so we see that this isn't uniqueYou don't have one good review on the Revdex.com and same for most other websites if you would like to take a lookAll revolving around money, mold, maintenance, and your poor managementSome reviews stated that they had to contact the health department to get your attention, some even had pics of mold worse than what is in our kitchen - Of course any person would get mad after going in circles for monthsWe still have a mold smell in our kitchen and buckets catching waterAnd that costs $a month?! Nobody takes this seriously at all from your management team.- I am not going to go away until I receive payment back for the rent paid days post our first complaint ( the landlord codes our lawyer sent states you have days to resolve an issue) Here are the codes highlighting everything you've brokenHow are you going to argue with that? Landlord obligations.(A) A landlord who is a party to a rental agreement shall do all of the following:(1) Comply with the requirements of all applicable building, housing, health, and safety codes that materially affect health and safety;(2) Make all repairs and do whatever is reasonably necessary to put and keep the premises in a fit and habitable condition;(3) Keep all common areas of the premises in a safe and sanitary condition;(4) Maintain in good and safe working order and condition all electrical, plumbing, sanitary, heating, ventilating, and air conditioning fixtures and appliances, and elevators, supplied or required to be supplied by the landlord;(5) When the landlord is a party to any rental agreements that cover four or more dwelling units in the same structure, provide and maintain appropriate receptacles for the removal of ashes, garbage, rubbish, and other waste incidental to the occupancy of a dwelling unit, and arrange for their removal;(6) Supply running water, reasonable amounts of hot water, and reasonable heat at all times, except where the building that includes the dwelling unit is not required by law to be equipped for that purpose, or the dwelling unit is so constructed that heat or hot water is generated by an installation within the exclusive control of the tenant and supplied by a direct public utility connection;(7) Not abuse the right of access conferred by division (B) of section of the Revised Code;(8) Except in the case of emergency or if it is impracticable to do so, give the tenant reasonable notice of the landlord's intent to enter and enter only at reasonable timesTwenty-four hours is presumed to be a reasonable notice in the absence of evidence to the contrary.(9) Promptly commence an action under Chapter of the Revised Code, after complying with division (C) of section of the Revised Code, to remove a tenant from particular residential premises, if the tenant fails to vacate the premises within three days after the giving of the notice required by that division and if the landlord has actual knowledge of or has reasonable cause to believe that the tenant, any person in the tenant's household, or any person on the premises with the consent of the tenant previously has or presently is engaged in a violation as described in division (A)(6)(a)(i) of section of the Revised Code, whether or not the tenant or other person has been charged with, has pleaded guilty to or been convicted of, or has been determined to be a delinquent child for an act that, if committed by an adult, would be a violation as described in that divisionSuch actual knowledge or reasonable cause to believe shall be determined in accordance with that division.(10) Comply with the rights of tenants under the Servicemembers Civil Relief Act, Stat2835, U.S.CApp501.(B) If the landlord makes an entry in violation of division (A)(8) of this section, makes a lawful entry in an unreasonable manner, or makes repeated demands for entry otherwise lawful that have the effect of harassing the tenant, the tenant may recover actual damages resulting from the entry or demands, obtain injunctive relief to prevent the recurrence of the conduct, and obtain a judgment for reasonable attorney's fees, or may terminate the rental agreement.Amended by 129th General AssemblyFile No.138, HB 490, §1, eff9/28/2012.Effective Date: 08-22- Failure of landlord to fulfill obligations - remedies of tenant.(A) If a landlord fails to fulfill any obligation imposed upon him by section of the Revised Code, other than the obligation specified in division (A)(9) of that section, or any obligation imposed upon him by the rental agreement, if the conditions of the residential premises are such that the tenant reasonably believes that a landlord has failed to fulfill any such obligations, or if a governmental agency has found that the premises are not in compliance with building, housing, health, or safety codes that apply to any condition of the premises that could materially affect the health and safety of an occupant, the tenant may give notice in writing to the landlord, specifying the acts, omissions, or code violations that constitute noncomplianceThe notice shall be sent to the person or place where rent is normally paid.(B) If a landlord receives the notice described in division (A) of this section and after receipt of the notice fails to remedy the condition within a reasonable time considering the severity of the condition and the time necessary to remedy it, or within thirty days, whichever is sooner, and if the tenant is current in rent payments due under the rental agreement, the tenant may do one of the following:(1) Deposit all rent that is due and thereafter becomes due the landlord with the clerk of the municipal or county court having jurisdiction in the territory in which the residential premises are located;(2) Apply to the court for an order directing the landlord to remedy the conditionAs part of the application, the tenant may deposit rent pursuant to division (B)(1) of this section, may apply for an order reducing the periodic rent due the landlord until the landlord remedies the condition, and may apply for an order to use the rent deposited to remedy the conditionIn any order issued pursuant to this division, the court may require the tenant to deposit rent with the clerk of court as provided in division (B)(1) of this section.(3) Terminate the rental agreement.(C) This section does not apply to any landlord who is a party to rental agreements that cover three or fewer dwelling units and who provides notice of that fact in a written rental agreement or, in the case of an oral tenancy, delivers written notice of that fact to the tenant at the time of initial occupancy by the tenant.(D) This section does not apply to a dwelling unit occupied by a student tenant
Dear [redacted] Please be assured our responses are not automated As you are aware, you denied us access to your apartment because of your pet As a result, we compensated for a pet sitter so we could enter your suite to work on the ceiling This is atypical, but we made good faith efforts to accommodate your situation because we wanted to remedy the problem We wholeheartedly regret the roofing problems you have experienced but we have consistently approached your situation by being kind, helpful and respectful In turn, our employees have been treated in a disparaging manner - this includes voicemail using extreme profanity, a new employee being demeaned on site, and dozens of defamatory online reviews naming employees We understand your frustration, but do not condone your approach We will respond accordingly if you decide to pursue further action Very truly yours, Christine LV [redacted]
To Whom it May Concern:I believe there may have been some crossover in timing with regard to this matter Our Leasing Manager spoke to [redacted] on Tuesday, September 29, 2015, regarding charges on her final statementThe charges indicated that she had not given sufficient notice regarding the date she would be vacating her suite [redacted] recounted the process and interactions she had while making her arrangements for moving outAfter reviewing the file, our Leasing Manager found that our staff had made a clerical error - we sincerely apologize for the mistake [redacted] did give us proper notice on 6/14/that she would be vacating by 8/30/2015, thus fulfilling the requirement of day notice per her lease agreement Our Leasing Manager submitted the necessary paperwork to our corporate office yesterday to have the error corrected and assured [redacted] that she would receive a revised statement once the updates were made Again, we apologize for the error and appreciate [redacted] ***'s time with us as a resident, hopefully this will rectify the situation.Best regards,Christine V [redacted] Director of MarketingGoldberg Companies, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.- When it comes to the dog, that is no excuseIt took you a month to even acknowledge the issue so that had nothing to do with itIn addition, we have a call recorded from Penny stating the roofers would be outWe called her back and left a message (on a wednesday) stating we were homeShe never respondedWe called her around hours later and she said she got out message and just didn't call us back -It's no secret that you don't take these issues seriouslyThere are multiple complaints about MOLD in peoples apartments that you chose to ignoredI mean dozens of reviews about these same exact issues, so we see that this isn't uniqueYou don't have one good review on the Revdex.com and same for most other websites if you would like to take a lookAll revolving around money, mold, maintenance, and your poor managementSome reviews stated that they had to contact the health department to get your attention, some even had pics of mold worse than what is in our kitchen - Of course any person would get mad after going in circles for monthsWe still have a mold smell in our kitchen and buckets catching waterAnd that costs $a month?! Nobody takes this seriously at all from your management team.- I am not going to go away until I receive payment back for the rent paid days post our first complaint ( the landlord codes our lawyer sent states you have days to resolve an issue) Here are the codes highlighting everything you've brokenHow are you going to argue with that? Landlord obligations.(A) A landlord who is a party to a rental agreement shall do all of the following:(1) Comply with the requirements of all applicable building, housing, health, and safety codes that materially affect health and safety;(2) Make all repairs and do whatever is reasonably necessary to put and keep the premises in a fit and habitable condition;(3) Keep all common areas of the premises in a safe and sanitary condition;(4) Maintain in good and safe working order and condition all electrical, plumbing, sanitary, heating, ventilating, and air conditioning fixtures and appliances, and elevators, supplied or required to be supplied by the landlord;(5) When the landlord is a party to any rental agreements that cover four or more dwelling units in the same structure, provide and maintain appropriate receptacles for the removal of ashes, garbage, rubbish, and other waste incidental to the occupancy of a dwelling unit, and arrange for their removal;(6) Supply running water, reasonable amounts of hot water, and reasonable heat at all times, except where the building that includes the dwelling unit is not required by law to be equipped for that purpose, or the dwelling unit is so constructed that heat or hot water is generated by an installation within the exclusive control of the tenant and supplied by a direct public utility connection;(7) Not abuse the right of access conferred by division (B) of section of the Revised Code;(8) Except in the case of emergency or if it is impracticable to do so, give the tenant reasonable notice of the landlord's intent to enter and enter only at reasonable timesTwenty-four hours is presumed to be a reasonable notice in the absence of evidence to the contrary.(9) Promptly commence an action under Chapter of the Revised Code, after complying with division (C) of section of the Revised Code, to remove a tenant from particular residential premises, if the tenant fails to vacate the premises within three days after the giving of the notice required by that division and if the landlord has actual knowledge of or has reasonable cause to believe that the tenant, any person in the tenant's household, or any person on the premises with the consent of the tenant previously has or presently is engaged in a violation as described in division (A)(6)(a)(i) of section of the Revised Code, whether or not the tenant or other person has been charged with, has pleaded guilty to or been convicted of, or has been determined to be a delinquent child for an act that, if committed by an adult, would be a violation as described in that divisionSuch actual knowledge or reasonable cause to believe shall be determined in accordance with that division.(10) Comply with the rights of tenants under the Servicemembers Civil Relief Act, Stat2835, U.S.CApp501.(B) If the landlord makes an entry in violation of division (A)(8) of this section, makes a lawful entry in an unreasonable manner, or makes repeated demands for entry otherwise lawful that have the effect of harassing the tenant, the tenant may recover actual damages resulting from the entry or demands, obtain injunctive relief to prevent the recurrence of the conduct, and obtain a judgment for reasonable attorney's fees, or may terminate the rental agreement.Amended by 129th General AssemblyFile No.138, HB 490, §1, eff9/28/2012.Effective Date: 08-22- Failure of landlord to fulfill obligations - remedies of tenant.(A) If a landlord fails to fulfill any obligation imposed upon him by section of the Revised Code, other than the obligation specified in division (A)(9) of that section, or any obligation imposed upon him by the rental agreement, if the conditions of the residential premises are such that the tenant reasonably believes that a landlord has failed to fulfill any such obligations, or if a governmental agency has found that the premises are not in compliance with building, housing, health, or safety codes that apply to any condition of the premises that could materially affect the health and safety of an occupant, the tenant may give notice in writing to the landlord, specifying the acts, omissions, or code violations that constitute noncomplianceThe notice shall be sent to the person or place where rent is normally paid.(B) If a landlord receives the notice described in division (A) of this section and after receipt of the notice fails to remedy the condition within a reasonable time considering the severity of the condition and the time necessary to remedy it, or within thirty days, whichever is sooner, and if the tenant is current in rent payments due under the rental agreement, the tenant may do one of the following:(1) Deposit all rent that is due and thereafter becomes due the landlord with the clerk of the municipal or county court having jurisdiction in the territory in which the residential premises are located;(2) Apply to the court for an order directing the landlord to remedy the conditionAs part of the application, the tenant may deposit rent pursuant to division (B)(1) of this section, may apply for an order reducing the periodic rent due the landlord until the landlord remedies the condition, and may apply for an order to use the rent deposited to remedy the conditionIn any order issued pursuant to this division, the court may require the tenant to deposit rent with the clerk of court as provided in division (B)(1) of this section.(3) Terminate the rental agreement.(C) This section does not apply to any landlord who is a party to rental agreements that cover three or fewer dwelling units and who provides notice of that fact in a written rental agreement or, in the case of an oral tenancy, delivers written notice of that fact to the tenant at the time of initial occupancy by the tenant.(D) This section does not apply to a dwelling unit occupied by a student tenant
Dear [redacted] Please be assured our responses are not automated As you are aware, you denied us access to your apartment because of your pet As a result, we compensated for a pet sitter so we could enter your suite to work on the ceiling This is atypical, but we made good faith efforts to accommodate your situation because we wanted to remedy the problem We wholeheartedly regret the roofing problems you have experienced but we have consistently approached your situation by being kind, helpful and respectful In turn, our employees have been treated in a disparaging manner - this includes voicemail using extreme profanity, a new employee being demeaned on site, and dozens of defamatory online reviews naming employees We understand your frustration, but do not condone your approach We will respond accordingly if you decide to pursue further action Very truly yours, Christine LV [redacted]
To Whom it May Concern:I believe there may have been some crossover in timing with regard to this matter Our Leasing Manager spoke to [redacted] on Tuesday, September 29, 2015, regarding charges on her final statementThe charges indicated that she had not given sufficient notice regarding the date she would be vacating her suite [redacted] recounted the process and interactions she had while making her arrangements for moving outAfter reviewing the file, our Leasing Manager found that our staff had made a clerical error - we sincerely apologize for the mistake [redacted] did give us proper notice on 6/14/that she would be vacating by 8/30/2015, thus fulfilling the requirement of day notice per her lease agreement Our Leasing Manager submitted the necessary paperwork to our corporate office yesterday to have the error corrected and assured [redacted] that she would receive a revised statement once the updates were made Again, we apologize for the error and appreciate [redacted] ***'s time with us as a resident, hopefully this will rectify the situation.Best regards,Christine V [redacted] Director of MarketingGoldberg Companies, Inc