Golden Beginnings Introduction Services

Initial Business Response / [redacted] (1000, 5, 2016/03/22) */ We have checked our records on this account and found that we did not install a softener for this customersince we did not install we feel an apology is in order and consider the complaint closed As for the Saturday call, we went out to the hose and reset the softener from purge settingWe also checked faucets and then leftThe bill was for our minimum after hours call out

Revdex.com:
I would like to withdraw/close my complaint against Neumann Plumbing Neumann Plumbing was able to reduce my invoice for one backwater valve installation with documents I sent to you, previously Thank you
Sincerely,
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Initial Business Response /* (1000, 5, 2016/03/22) */
We have checked our records on this account and found that we did not install a softener for this customer. since we did not install we feel an apology is in order and consider the complaint closed.
As for the Saturday call, we went out to the...

hose and reset the softener from purge setting. We also checked faucets and then left. The bill was for our minimum after hours call out

I would like to respond to the complaint filed by the customer. the first estimate for a FR4 in line back water valve which entails to jackhammer the floor, an opening about 2' wide and 3' long, installing backwater valve and recementing floor, but when we opened up the floor we found that there was...

no space for new valve and to pass inspection as all the plumbing was bundled up. We informed the customer of the problem and explained that we could close it up as is or breakup more concrete and repipe main line of existing connections. She asked for price to do this and that is what we did. this entailed an opening of 5' X 6' hole and 40" deep, removing all dirt, sucking out water, removing much more concrete and hauling it out. We were able to repipe existing connections, new main clean out and connections to front and back drain to be protected by FR4 back water valve and installed FR4 back water valve. Called for inspection. We built a box for FR4 back water valve out of 3/4" treated plywood and recemented floor. After customer contacted the office asking for a breakdown of material. We asked that she wait for the plumber to get back from vacation. We also tried to contact her by phone and left message to contact the office, also let email messages but failed to get any communications back. We are committed to resolve this dispute but as you can see we spent a lot more time and materials ( a total of 52 man hours). It would have taken approximately 16 hours the first time. When we phoned we wanted to explain that since we had not used the 2 back water valves for entrance we would give her a credit for them. We also unhooked wall hung sink, checked basin stack for leaks, removed 2 rain water leaders & capped off, capped 4" rain water leader stand pipe. Replaced 2 - 3" clean out caps on running traps at no charge. We are also attaching work order with list of materials that would be charged if charged by the hour