Employee did not give instructions to how the computer worksMissed Out of games during the session, asked for refundManager stated no because I should have known how to fix the computerHowever staff members didn’t know how to fix the issue with the computerIf the staff can’t work the machine how am I as a first timer going to know how to fix the machine?
Dear Ms***,Once again, I am sorry to hear about the issue you experienced at our bingo hallIt seems you did not receive the level of service we wish our employees to provide to every customer and I understand that must be frustratingHowever, like the manager in the hall told you, we can not
legally issue refunds after the sessions started because bingo is a form of gambling (even if it is charity bingo)I have repeated this to you over the emails and on your complaint on Google and we can discuss this issue on every plaftorm you choose, but the law stays the sameWe are not able to refund people for gambling.I see you have requested $in your refund so I will assume you had three computersLike I previously mentioned, I can offer you three coupons to buy computers for $in the future during two consequtive sessions (total value: $30, can not be exchanged for cash)If this is not satisfactory to you, I am sorry to say that my hands are tied and there is nothing else we can legally do to aleve your grievance. We are here to create a fund atmosfphere for our customers and employees and to raise money for our charitiesOur manager is aware of the situation you were in and we sincerely hope you change your mind and visit one of our halls in Texas again. Regards,***
Employee did not give instructions to how the computer worksMissed Out of games during the session, asked for refundManager stated no because I should have known how to fix the computerHowever staff members didn’t know how to fix the issue with the computerIf the staff can’t work the machine how am I as a first timer going to know how to fix the machine?
Dear Ms***,Once again, I am sorry to hear about the issue you experienced at our bingo hallIt seems you did not receive the level of service we wish our employees to provide to every customer and I understand that must be frustratingHowever, like the manager in the hall told you, we can not
legally issue refunds after the sessions started because bingo is a form of gambling (even if it is charity bingo)I have repeated this to you over the emails and on your complaint on Google and we can discuss this issue on every plaftorm you choose, but the law stays the sameWe are not able to refund people for gambling.I see you have requested $in your refund so I will assume you had three computersLike I previously mentioned, I can offer you three coupons to buy computers for $in the future during two consequtive sessions (total value: $30, can not be exchanged for cash)If this is not satisfactory to you, I am sorry to say that my hands are tied and there is nothing else we can legally do to aleve your grievance. We are here to create a fund atmosfphere for our customers and employees and to raise money for our charitiesOur manager is aware of the situation you were in and we sincerely hope you change your mind and visit one of our halls in Texas again. Regards,***