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Golden Bone Pet Resort Inc

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Golden Bone Pet Resort Inc Reviews (1)

Review: My two dogs were boarded from 3/16 - 3-19 at this kennel. Upon checking I provided there food which I had measured out and provided feeding instructions, also indicated they had desperate food as one dog has severe allergies. When I arrived on the 19 to pick up, they said they had not been fed this morning would I like the rest of there food, I said yes I, I need to feed them. They came out with the food that hardly any was used, my dogs had not been fed hardly at all!!! I was very upset, I kept hearing excuses, at another point indicating they gave them treats and mixed there food, again against my instructions. Regardless my dogs were starved. I fed then outside in the car, there were ravenous with the hunger and severely thirsty

No yesterday my 12 year old just had a severe seizure, that he has never had before, vets results not conclusive but he is dehydrated.

My dogs were not treated the way I expected by a pet kennelDesired Settlement: Apology and vet bill of $234 paid for and no kennel charges

Business

Response:

While we respect Mr. [redacted]’s opinion, The Golden Bone Pet Resort could notdisagree more. Our feeding schedule is computerized and the person feeding eachpet initials each feeding once completed. In Mr. [redacted]’s case, the attendants were[redacted], a 26 year long employee and [redacted], a 19 year long employee. At NO timewere his pets given any food other than their own. His dogs were boarded for lessthan three days, and on the two full days that they spent with us, Mr. [redacted] came tovisit with and walk his dogs outside. They were outside of our building the first fullday for approximately 4 hours. On the second full day, they were outside ourbuilding for over 2 hours. At no time did Mr. [redacted] ever express concern over thecare of his dogs neither when he returned nor picked them up on either of these twodays. Furthermore, most pets who stay in any boarding facility are what we call “offtheir mark” for a day or so with their pooping, peeing, eating, and drinking habits.This is also expressly written on our website. In our opinion, this is the reason forMr. [redacted]’s complaint. As a gesture of goodwill, we are happy to refund 50% of Mr.[redacted]’s boarding bill.

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Description: KENNELS & PET BOARDING

Address: 6890 Fifth Ave, Pittsburgh, Pennsylvania, United States, 15208

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