Golden Buffet

[redacted] had recently booked our party room for a baby shower on 5/**She and her mom approached the front counter with several complaints about the server who waited on her and her guests(That individual is no longer employed with us by the way.) Her complaints were: /> #Server was talking loudly on his cellphone in the room #Server was unwrapping her gifts #Treated rudely Our response is: #The server should have taken the family emergency call in private and not in the dining roomServer was reprimanded #Due to cultural differences, the server assumed that he was "helping" her unwrap her giftsServer was reprimanded # [redacted] and guest were rude & irateWe have surveillance footage of them making quite the scene at the counterWe have a SIGNED contract for their party reservationA contract is a contract is a CONTRACTThey were in breach of said contract and we felt we were being more than generous by allowing them usage of the private room anyway AND security deposit refundThere are people that show you respect even when disgruntled, and you say, "No problem, I'll take care of that for you," and then there are people like [redacted] and mom After that day, her mom came several times to the restaurantScreaming on 5/ [redacted] & harassing about law suits and whatnot, and then on 5/ [redacted] again demanding payment of $will put a stop to the harassmentWe ALSO have surveillance footage of her visits and the payment exchange As for [redacted] 's demand for additional refundShe and her guests came to a Chinese buffet primarily to eat and eat they didFurthermore, she had already received her $security deposit back (even though she was in breach of contract) and an additional $cash paid to her mom on 5/ [redacted] to a total of $That amounts to more than three times the assigned gratuity on the bill which was only a mere $($1/guest) In conclusion, we feel [redacted] has already been justly compensated and deny any further refunds [redacted] **

[redacted] had recently booked our party room for a baby shower on 5/**. She and her mom approached the front counter with several complaints about the server who waited on her and her guests. (That individual is no longer employed with us by the way.)
Her complaints were:
/>
#1 Server was talking loudly on his cellphone in the room
#2 Server was unwrapping her gifts
#3 Treated rudely
Our response is:
#1 The server should have taken the family emergency call in private and not in the dining room. Server was reprimanded.
#2 Due to cultural differences, the server assumed that he was "helping" her unwrap her gifts. Server was reprimanded.
#3 [redacted] and guest were rude & irate. We have surveillance footage of them making quite the scene at the counter. We have a SIGNED contract for their party reservation. A contract is a contract is a CONTRACT. They were in breach of said contract and we felt we were being more than generous by allowing them usage of the private room anyway AND security deposit refund. There are people that show you respect even when disgruntled, and you say, "No problem, I'll take care of that for you," and then there are people like [redacted] and mom.
After that day, her mom came several times to the restaurant. Screaming on 5/** & harassing about law suits and whatnot, and then on 5/** again demanding payment of $50 will put a stop to the harassment. We ALSO have surveillance footage of her visits and the payment exchange.
As for [redacted]'s demand for additional refund. She and her guests came to a Chinese buffet primarily to eat and eat they did. Furthermore, she had already received her $50 security deposit back (even though she was in breach of contract) and an additional $50 cash paid to her mom on 5/** to a total of $100. That amounts to more than three times the assigned gratuity on the bill which was only a mere $30 ($1/guest).
In conclusion, we feel [redacted] has already been justly compensated and deny any further refunds.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: The workers here RUINED my baby shower!!! My "host" got a personal phone call on his cell phone and started to scream in Chinese so loudly we could all hear here over the music in the private party room. He scared the little kids that attended my shower and they did nothing about it. My GUESTS had to go up to him multiple times to ask him to take it somewhere else. My guests and I had to ask him several times to bring drinks and he kept forgetting people. I was just going to let all of this go until he did the most bizarre thing I have ever seen. While I was opening my gifts (I still had an hour left of the party at this point and was half way through them) he decides to HELP ME open MY gifts!! While all my guests are seated around me watching, taking videos and photographs. So now I have this guy in my photos opening my gifts! What a great keepsake to look back on! At the end of the party when they presented me my bill I saw that the "gratuity" was added to it. I then went up to the front to ask for a [redacted] or [redacted]. When I had told her the circumstances of her employee and the things he had done she told me she spoke to him about the phone call and told him not to do that anymore. I couldn't believe it! So I am supposed to be satisfied that he was spoken to like a child?! I also mentioned how I felt I was being rushed out and was very upset about him unwrapping my gifts. Her response was that he was trying to help me to be nice and if I didn't want the help I should have told him to go away. I should have told him to go away?! I felt like I was at a daycare center not my baby shower!!! If he doesn't know how to behave he shouldn't be working!!! I told her I wanted his tip back because I did not feel he deserved it and she refused. She also started smirking and laughing at me because I was crying. I'm 8 months pregnant, my shower was ruined by this guy, and obviously I am super emotional! I couldn't help but cry! At that point I lost my cool and called her a [redacted] and walked away. My best friend then said to her this is not right the way she is being treated she is a [redacted] and has a [redacted], you can cause her to go into early labor! You should really apologize and give her his tip back. She then says to her in a nasty attitude she is lucky I even allowed her to have her party, she was supposed to have 35 people and she is 2 short. UNBELIEVABLE! My friends mother has [redacted] and got very ill that morning so last minute they were not able to make it! So I was 2 people short. Does she know this or care to even ask?! NOPE! The money they "lost" from the two less people was $24, less than his undeserved $30 tip! IF none of this would have happened I would have even paid for the 2 that were absent! But with the way I was treated I did not even want to pay my entire bill let alone 2 people!!! In the end she did give my deposit back and offered me half his tip and I turned it down. I wanted his whole tip because he did NOTHING to earn it! I will never go back here again and I suggest everyone else does the same!!! WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY LIFE!!!!!Desired Settlement: I would like a refund of at least half of the party costs ($170) and the hosts tip ($30) a total of $200. I was treated very badly and I feel my baby shower, something I had been looking forward to for months was ruined by their workers behavior. I don't feel the $50 refund of my deposit was enough for the emotional turmoil I was put through. Being a [redacted] it is dangerous for me to be getting that stressed. So I would like the outcome to be a refund of $150, after subtracting the deposit I was refunded. Thank you.

Business

Response:

[redacted] had recently booked our party room for a baby shower on 5/**. She and her mom approached the front counter with several complaints about the server who waited on her and her guests. (That individual is no longer employed with us by the way.)

Her complaints were:

#1 Server was talking loudly on his cellphone in the room

#2 Server was unwrapping her gifts

#3 Treated rudely

Our response is:

#1 The server should have taken the family emergency call in private and not in the dining room. Server was reprimanded.

#2 Due to cultural differences, the server assumed that he was "helping" her unwrap her gifts. Server was reprimanded.

#3 [redacted] and guest were rude & irate. We have surveillance footage of them making quite the scene at the counter. We have a SIGNED contract for their party reservation. A contract is a contract is a CONTRACT. They were in breach of said contract and we felt we were being more than generous by allowing them usage of the private room anyway AND security deposit refund. There are people that show you respect even when disgruntled, and you say, "No problem, I'll take care of that for you," and then there are people like [redacted] and mom.

After that day, her mom came several times to the restaurant. Screaming on 5/** & harassing about law suits and whatnot, and then on 5/** again demanding payment of $50 will put a stop to the harassment. We ALSO have surveillance footage of her visits and the payment exchange.

As for [redacted]'s demand for additional refund. She and her guests came to a Chinese buffet primarily to eat and eat they did. Furthermore, she had already received her $50 security deposit back (even though she was in breach of contract) and an additional $50 cash paid to her mom on 5/** to a total of $100. That amounts to more than three times the assigned gratuity on the bill which was only a mere $30 ($1/guest).

In conclusion, we feel [redacted] has already been justly compensated and deny any further refunds.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,