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Golden Cleaners

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Golden Cleaners Reviews (1)

Review: I've been going to this place for a good while and this is the first time they have messed up! In cases like this I generally give the business the benefit of the doubt, and let it ride as it was their first time making a mistake. In this case that is not a possibility. It's not the mistake you make most times, but how you choose to handle it and they failed horribly!! I've been calling for about 2-3 weeks but no return phone call at all. I went here to drop off a dress shirt and a black pair of jeans. I requested them just to be cleaned, no chemicals as I've been doing that for years. In recent years I've been fighting an allergic reaction that they have not been able to determine. Doctors stated it was allergic reaction to a chemical. So I am very specific as to the service I need due to my health issue. I also informed her I've been calling for weeks and she stated she never got the messages which I found very odd since I left my name and number multiple times.

I'm not sure what they did but my shirt was fine(no chemicals) but my pants were not. They used chemicals on my pants, my pants were beyond faded, and they were much, much smaller(very tight and they were flooding)!!! My pants were up to my ankles like I was getting ready for the flood. At that too I could not barely get them on my waste. I called back to let them know what the case was and they stated since I didn't call back in 3 days that they were not responsible. After explaining that I had no need to wear them until now(a couple weeks later) and that I'm just now noticing it she stated they were not going to go nothing.

As she talking over me and yelling at me she stated to come into the store so she can show me how the machines work and how it's not their fault. I'm not sure how that would help as if I care how the machines work. I explained to her I know the difference between chemical use and a regular non-chemical cleaning and that I could be allergic to it and it could affect my health she ignored it and stated it's not her fault. She was very, very disrespectful...so derogatory! After being yelled at like a kid who just peed their pants on their parents couch I ended the call. I know they changed owners but wow...worst customer service ever. I would like my money back for my damaged jeans I can no longer wear. At that I might have an allergic reaction in the next few weeks...who knows. I know I'm not the only person with skin issues so I'm not sure if they are taking that into consideration for the public since they did not consider me. I just want my $50 back for the jeans.Desired Settlement: I would like my jeans refunded in the form of cash of the cost of the jeans.

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Description: DRY CLEANERS

Address: 1080 Saratoga Ave #13, San Jose, California, United States, 95129

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