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Golden Coast

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Golden Coast Reviews (1)

Business provided food products containing allergens despite stating allergies, and argued nature of food contents.On 8/3/13 at 13:00 we went to Golden Coast to eat dim sum. We were seated by the host and almost immediately a member of the staff pushed a cart of food to our table. We let the staff know at that moment that I have an allergy to tree nuts, and that my fiancée has an allergy to shrimp.The staff stated that they understood and did not state any language barriers, and offered various dishes. We asked multiple times as to whether various dishes contained our respective allergens (i.e., shrimp and/or nuts), and were told the dishes we received did not contain those products.On three occasions, we found that the products delivered had the previously mentioned allergens despite assurances from the staff that they did not. Two instances involved shrimp, and the last instance involved a tree nut. My fiancée's allergy is a minor allergy and we did not consider those instances worthy of significant complaint.However, my allergy is severely anaphylactic in nature and requiring my constant carrying of an Epi pen, and in a product marketed as not containing my particular set of allergen (i.e., the product was marketed as containing peanuts, and I have no allergy to peanuts), we found that the product was filled with walnuts and not the peanuts mentioned. We considered this a gross oversight and informed the owner and requested that the item be removed from our bill. Despite the oversight, the owner stated that she "does not order walnuts" and that there couldn't possibly be walnuts in the product, even though we clearly removed a walnut and identified it as such without any doubt. She argued and stated that we would not have the dish removed from our bill, and charged us the full $37.92.If my fiancée had not bitten into the product before me, I would have taken a bite of the walnuts and likely had a severe anaphylactic reaction, with possible life-threatening consequences. We feel that this sort of lack of consistency is dangerous and needs to be remedied.Desired SettlementWe would like a refund for our meal of $37.92. Moreover, we would like reassurance that this sort of event-whereby guests with known allergies are regularly served allergens in their food despite identification of the allergies and recognition by the staff-will not happen again, as the consequences from this type of mistake can be severe and result in loss of life.

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Description: Restaurants

Address: 1140 N Germantown Pkwy, Cordova, Tennessee, United States, 38016

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