Golden Empire Mortgage

To Whom It May Concern Loan Account Number: [redacted] I wish to raise an official complaint with Golden Empire Mortgage regarding their handling of our mortgage account on the basis that we have been misled about our loan origination fees by loan officer Cam [redacted] (NMLS ID #: 310344) While we were shopping for homes, Mr [redacted] approved our financing and would periodically send us rates and closing estimatesIn all those forms, there was $in origination feesWhen we closed escrow on our home (for Via Viento Ln, Corona, CA 92882) on Jan19, 2017, there was, to our surprise, an origination fee of $3,was included in our closing costMr [redacted] assured us verbally and in writing that GEMCorp would issue us a lender credit for that amount, and it would be issued to us within 5-days of closing escrow It has been FOUR months since we have closed escrow, and we still do not have our $3,We demand to know why we have not received our money and when we will rec

I am rejecting this response because they did not address the negligence of their loan officer in providing fiduciary guidanceAlso, they did not refund us the correct amountHere is the letter we sent as a response: May 10, 2017To GEM CORP [redacted] Assistant Compliance OfficerWe are writing today in response to the investigation and subsequent action by GEM, in response to the complaint regarding Loan no filed by Adam Lovinus and [redacted] (the BORROWERS) against [redacted] a mortgage officer representing GEM that the BORROWERS engaged to finance the purchase of a residential property located at [redacted] ***e, Corona California.The BORROWERS find the response by GEM, as articulated in correspondence dated April 17, and prepared by [redacted] , does not address the negligence and ethical misconduct on the part of mortgage officer and fails to appropriately correct the situation.Mr [redacted] neglected to provide the necessary fiduciary duties owed to the principal borrower under California Business and Professions Code Section Specifically: (a) making any substantial misrepresentation about the terms of the loanThe promise of refunding origination fees as shown on each disclosure was used to influence or steer the lender into accepting the loan terms, with verbal assurances that a refund was forthcomingThis is a violation of Truth In Lending Act Section Without these assurances, we could have shopped around for a different lender and would not have accepted the terms set forth on paper by Mr***.Moreover, it is unacceptable that GEM calculated the difference between origination fees listed in the Jan.11, 2017, disclosure, against those listed in the Jan 23, 2017, disclosure, to characterize it as a “refund” to the BORROWERSFirst, those “refunds” were never explicitly itemized or explained by Mr [redacted] during the financing process to the BORROWERS, and was never understood by the BORROWERS to be as suchNeither were they itemized in the disclosures provided by Mr [redacted] to the BORROWERS The $1,listed as lender’s credit in the Jandocument was not in the same documents that we signed in front of the notary on JanWithout an itemized explanation from Mr***, that does not amount to the credit promised to us by Mr***If GEM assumes that the aforementioned fees difference (or “reduced loan origination fee”) constitutes a refund to the BORROWERS, it furthers the extent of fiduciary negligence on the part of Mr***The BORROWERS are requesting that GEM refund the entire sum listed in the final disclosure, as Mr [redacted] promised, repeatedly in writing and in phone conversations, before the BORROWERS finalized the financing with GEM, and in follconversations following the signing of the final disclosure.In addition to the lender credit listed on the final disclosure, and the refund check mailed with the April 17, 2017, correspondence, the BORROWERS request that the remaining $2,be refunded immediatelyWe also would like a written apology from Mr [redacted] and GEMCORP regarding the neglect in explaining to the BORROWERS all the terms of our mortgage and the delay in providing our refundIt is important to the BORROWERS that this kind of neglect doesn’t affect anybody else.Your timely response to this matter is greatly appreciated.Sincerely,Adam Lovinus and [redacted] **Corona CA 92882CC: Camron ***Revdex.com SacramentoPresident, GEM CORP

I am rejecting this response because: I too, do not want to keep going back and forth any furtherHowever, for the record according to Mr [redacted] Escrow Closed on 9/11/in the morningHowever, I signed for the property "AS IS" at 9:00pm and the Notary for one the final documents was that crook at Supreme Investments inc, With that being said, Mr [redacted] is right the selling agent at Supreme Investments Corp., withheld "crucial" documentation that would have affected the sale of the homeHowever, on 9/12/a representative of Golden Empire Inc, was contacted and made aware that a "potential crime of fraud had been committed" by the selling agent at Supreme Investment corpand instead of pulling loan the agent at Golden Empire Incmade empty promises (e.gwe are going to help you) because that was his friend at Supreme Investment Corpall the while knowing that he (Golden Empire Inc,) would do no such thing, sadI'm writing a letter next to the FTC and AG I will never rest and will forward copies of complaints to various media outlets post on twitter, youtube and Facebook until someone hears my pleas for helpI wouldn't be surprise if these two companies engaged in this kind fraudulent and/or deceptive behavior with other consumers I would love for this ugly situation to be to be over, resolved and I don't know what else to do