Golden Garden

Business Response to a Complaint
Complaint ID#:
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Company Name:
Golden Garden
Company Contact:
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Company Phone:
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Company Email:
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Person Who Sent the Complaint:
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Staff Member:
Response:
The customer order small boneless ribs $6.15, Fries with BBQ sauce $3.50, and Wings $We only charged him for small boneless ribs, small fries with bbq sauce which is $3.50, small fries without bbq sauce is $1.75, we did not made a mistake on the order, and we only charged him what we gave him, he later call back saying he ordered rice, we said if he wanted rice, it would be additional since we never charged him for any rice, and he refuse to pay, so we didn't make itHe wanted a refund, we told him he can bring the food back to my store and we will be more than happy to give him a refund, he did not want to come to the store, saying we should go to his house to get the food back insteadWe felt weren't obligated to do so because we do not owed him anything
Sent on: 10/10/3:29:PM
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