Golden Island

Review: I brought in my husbands gold chain. The clasp needed to be repaired. Was told I had to pick it up in a week. When I returned they switched my gold chain with a chain that was slightly different and weighed significantly a lot less. When it was purchased it was bought with a matching bracket so I could compare the difference in style and weight. This was definitely not the gold chain I brought into the store.Desired Settlement: Would like my chain back or monetary difference in weight since gold is now $1200 a ounce and my original chain weighed 41 grams.

Consumer

Response:

At this time, I have not been contacted by Golden Island regarding complaint ID [redacted].

Sincerely,