Golden Massage

Initial Business Response / [redacted] (1000, 10, 2016/02/12) */ We know about that guestThat gift card be sold in by last owner, and it's already years agoWe don't use same gift card anymore and we are not the owner who sell that gift card to themAnd we offer them that they only need pay half of that gift card's price then they can get a massage but they said noSo there is nothing we can do for themBecause we give them a offer but they don't want itWe were try to be nice to them but we can't just take that gift card and give them a free massage Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not prefer to accept their offer because it doesn't make sense to me that the consumer would have to pay $(half price) and provide a $gift certificate for a total of $to receive a $serviceCalifornia Civil Code Sections 1749.XX-XXXXis referred to as the gift certificate law and states that gift certificates can not expire I understand that the business has changed ownership; however, they should be obligated to honor the gift card that is in the same business name because when they purchased the business they acquired all liabilities of the previous owner (but I'm not aware of their sales agreement or legal obligations)I believe it is fraud for the buyer and seller of a business to fail to provide for claims of customers It would have been good public relations to accept the gift card, instead they created a bad experience for a possible good future customerPerhaps the previous owner could be contacted for a reimbursement of $30?

Initial Business Response /* (1000, 10, 2016/02/12) */
We know about that guest. That gift card be sold in 2014 by last owner, and it's already 2 years ago. We don't use same gift card anymore and we are not the owner who sell that gift card to them. And we offer them that they only need pay half...

of that gift card's price then they can get a massage but they said no. So there is nothing we can do for them. Because we give them a offer but they don't want it. We were try to be nice to them but we can't just take that gift card and give them a free massage.
Initial Consumer Rebuttal /* (3000, 12, 2016/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not prefer to accept their offer because it doesn't make sense to me that the consumer would have to pay $15 (half price) and provide a $30 gift certificate for a total of $45 to receive a $30 service. California Civil Code Sections 1749.XX-XXXX.6 is referred to as the gift certificate law and states that gift certificates can not expire.
I understand that the business has changed ownership; however, they should be obligated to honor the gift card that is in the same business name because when they purchased the business they acquired all liabilities of the previous owner (but I'm not aware of their sales agreement or legal obligations). I believe it is fraud for the buyer and seller of a business to fail to provide for claims of customers.
It would have been good public relations to accept the gift card, instead they created a bad experience for a possible good future customer. Perhaps the previous owner could be contacted for a reimbursement of $30?