Golden Property Management

I called the owner and ask him if he will just reimburse her the $Time is too important and this $is not worth our timeHe agreedShe can come and pick up the $from our officeWe are open M-F from 9am-5pmthx you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I moved into the apartment the gentlemen that conducted the walk through with me, allowed me to take pictures of all damage and he wrote items on the sheetHe informed me that as long as there were pictures documenting the previous damage I would not be responsibleThe company does have pictures of all three outlet covers, as they provided me with these pictures and acknowledge these photos, yet they refuse to reimburse me $for a $part because it was not hand written on the move in sheetThe fact that I was told by a representative from their company that a picture or written on the sheet was fine and the fact the company has copies of all three outlet covers when I first moved in is evidence to show I did not cause the damage and should be reimbursed Regards, [redacted]

In response to reference ID # [redacted] ; the applicant was denied the rental of one of our listed rental properties because he was less qualified than other applicants for the same propertyIt is our responsibility to our property owners as property managers to ensure that we place the most qualified applicant in a property There are many factors that go into the screening process such as; credit score, rental history, and references, just to name a fewIt clearly states on our website and application that submitting an application does not guarantee approval, nor does submitting and application take a property off our list to the market for rentAdditionally, our application states that it can take up to business days (Monday through Friday) to process an applicationAgain, based on multiple factors, this applicant was denied the renal of one of our listed properties Golden Property Management makes every effort to ensure a property gets rented in a timely fashionWe know that both the property owner, and the prospective renter have time lines they need to meet, so we do everything we can to move the process along, however, the process can take up to five business days to complete, and again, this information is clearly stated in our applicationRegarding this specific issue and the timeline please understand the following: • 9-23-(9:57pm): The applicant submitted his original application at 9:57pm on Tuesday September 23, • 9-23-(10:07pm): The applicant followed up with an additional email at 10:07pm the same day (September 23, 2014) asking if our company could expedite the application process for approval • 9-24-(9:50am): Golden Property Management on Wednesday (September 24, 2014) at 9:50am, (minutes after our business offices open), emailed the applicant and told the applicant that his wife needed to apply as well(This information is clearly stated that all applicants over the age of must apply separately)Additionally, we notified the applicant that some additional information was needed on his application, and that Golden Property Management would need this information to continue with the application process • 9-26-(4:26pm): At 4:26pm on Friday September 26, 2014, (days after the original application was received with less than the required information to process the application), the applicant emailed Golden Property Management to enquire about the application process • 9-26-(4:48pm): At 4:48pm on Friday September 26, 2014, the applicant was notified that his application had been denied because of various factors • 9-26-(4:49pm): The applicant emailed our company upset with our decision and stated “that we will be hearing from every consumer agency group available.” • 9-26-(5:09pm): The applicant wrote an additional email that he could not believe we would not choose him even though he could “pay an entire year of rent up front!” If you will please look at the timeline provided above, you will be able to see Golden Property Management processed the applicant’s application in business daysOur application states that it can take up to days to process an applicationWe feel we processed this application in more than a timely manner, and the applicant was notified in a timely manner throughout the application process It is unfortunate that Golden Property Management has to deny applications from time to timeOur company is in Business to provide excellent and quality management services to our property ownersIt is also our responsibility to our owners that we screen every applicant in the very same way to ensure we place the most qualified tenants in a propertyAdditionally, this applicant told us that he could pay an entire year’s rent up frontGolden Property Management screens all applicants in a professional, systematic way (every time, and every applicant) to ensure various factors, including credit historyAn individual’s ability to come up with a large amount of money up front does not factor into any of our screening processes, and we do not use this in any way to place a tenant Golden Property Management understands it is disappointing to be denied a propertyUnfortunately, our company is responsible to place the most qualified tenant in every property we manage, and from time to time, applicants will be denied based on our qualifying factorsThis process is a and standard in this industry, and all reputable property management companies employ the same practicesGolden Property Management stands by our decision to deny this applicants application, and we hope that your organization understands our duty to our property owners to ensure the best qualified applicant for a specific property Sincerely, [redacted] O [redacted] Golden Property Management-GPM [redacted] Street San Diego, CA Office Fax www.GPMsandiego.com CalBRE#

To who it may concern,In response to the filed complaint, this charge of $is indeed the tenantsWe have it noted on her walk through sheet, one missing outlet in Master and one cracked in Laundry RoomAs well, the pictures to confirm everythingAt move out, there was a missing outlet cover in
the 2nd bedroomOn the invoice provided to the tenant for the $charge, she was only charged for the one outlet cover; the owner was charged for the other outlet cover plateEverything was documented and is verifiedWe explained this to her in her email that we sent to her on Aug 21, She was our tenant for a little over years, and was a great tenantWe wish her the very best. If you need other documentation, pls let me know, I would be happy to send over pictures and signed move in report. My Best, *** *** ext*

I called the owner and ask him if he will just reimburse her the $12. Time is too important and this $12 is not worth our time. He agreed. She can come and pick up the $12 from our office. We are open M-F from 9am-5pm. thx you.

In response to reference ID # [redacted]; the applicant was denied the rental of one of our listed rental...

properties because he was less qualified than other applicants for the same property. It is our responsibility to our property owners as property managers to ensure that we place the most qualified applicant in a property.  There are many factors that go into the screening process such as; credit score, rental history, and references, just to name a few. It clearly states on our website and application that submitting an application does not  guarantee approval, nor does submitting and application take a property off our list to the market for rent. Additionally, our application states that it can take up to 5 business days (Monday through Friday) to process an application. Again, based on multiple factors, this applicant was denied the renal of one of our listed properties.
 
Golden Property Management makes every effort to ensure a property gets rented in a timely fashion. We know that both the property owner, and the prospective renter have time lines they need to meet, so we do everything we can to move the process along, however, the process can take up to five business days to complete, and again, this information is clearly stated in our application. Regarding this specific issue and the timeline please understand the following:
 
•             9-23-2014 (9:57pm): The applicant submitted his original application at 9:57pm on Tuesday September 23, 2014.
•             9-23-2014 (10:07pm): The applicant followed up with an additional email at 10:07pm the same day (September 23, 2014) asking if our company could expedite the application process for approval.
•             9-24-2014 (9:50am): Golden Property Management on Wednesday (September 24, 2014) at 9:50am, (50 minutes after our business offices open), emailed the applicant and told the applicant that his wife needed to apply as well. (This information is clearly stated that all applicants over the age of 18 must apply separately). Additionally, we notified the applicant that some additional information was needed on his application, and that Golden Property Management would need this information to continue with the application process.
•             9-26-2014 (4:26pm): At 4:26pm on Friday September 26, 2014, (2 days after the original application was received with less than the required information to process the application), the applicant emailed Golden Property Management to enquire about the application process.
•             9-26-2014 (4:48pm): At 4:48pm on Friday September 26, 2014, the applicant was notified that his application had been denied because of various factors.
•             9-26-2014 (4:49pm): The applicant emailed our company upset with our decision and stated “that we will be hearing from every consumer agency group available.”
•             9-26-2014 (5:09pm): The applicant wrote an additional email that he could not believe we would not choose him even though he could “pay an entire year of rent up front!”
 
If you will please look at the timeline provided above, you will be able to see Golden Property Management processed the applicant’s application in 2 business days. Our application states that it can take up to 5 days to process an application. We feel we processed this application in more than a timely manner, and the applicant was notified in a timely manner throughout the application process.
 
It is unfortunate that Golden Property Management has to deny applications from time to time. Our company is in Business to provide excellent and quality management services to our property owners. It is also our responsibility to our owners that we screen every applicant in the very same way to ensure we place the most qualified tenants in a property. Additionally, this applicant told us that he could pay an entire year’s rent up front. Golden Property Management screens all applicants in a professional, systematic way (every time, and every applicant) to ensure various factors, including credit history. An individual’s ability to come up with a large amount of money up front does not factor into any of our screening processes, and we do not use this in any way to place a tenant.
 
Golden Property Management understands it is disappointing to be denied a property. Unfortunately, our company is responsible to place the most qualified tenant in every property we manage, and from time to time, applicants will be denied based on our qualifying factors. This process is a normal and standard in this industry, and all reputable property management companies employ the same practices. Golden Property Management stands by our decision to deny this applicants application, and we hope that your organization understands our duty to our property owners to ensure the best qualified applicant for a specific property.
 
 
Sincerely,
 
[redacted] O. [redacted]
Golden Property Management-GPM
[redacted] Street
San Diego, CA 92116
858.880.8811 Office
858.761.0306 Fax
www.GPMsandiego.com
CalBRE# 01857668

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I moved into the apartment the gentlemen that conducted the walk through with me, allowed me to take pictures of all damage and he wrote items on the sheet. He informed me that as long as there were pictures documenting the previous damage I would not be responsible. The company does have pictures of all three outlet covers, as they provided me with these pictures and acknowledge these photos, yet they refuse to reimburse me $12 for a $1.00 part because it was not hand written on the move in sheet. The fact that I was told by a representative from their company that a picture or written on the sheet was fine and the fact the company has copies of all three outlet covers when I first moved in is evidence to show I did not cause the damage and should be reimbursed. 
Regards,
[redacted]

To who it may concern,
In response to the filed complaint, this charge of $12 is indeed the tenants. We have it noted on her walk through sheet, one missing outlet in Master and one cracked in Laundry Room. As well, the pictures to confirm everything. At move out, there was a missing...

outlet cover in the 2nd bedroom. On the invoice provided to the tenant for the $12 charge, she was only charged for the one outlet cover; the owner was charged for the other outlet cover plate. Everything was documented and is verified. We explained this to her in her email that we sent to her on Aug 21, 2015. She was our tenant for a little over 2 years, and was a great tenant. We wish her the very best. 
If you need other documentation, pls let me know, I would be happy to send over pictures and signed move in report. 
My Best, 
[redacted] ext. *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I moved into the apartment the gentlemen that conducted the walk through with me, allowed me to take pictures of all damage and he wrote items on the sheet. He informed me that as long as there were pictures documenting the previous damage I would not be responsible. The company does have pictures of all three outlet covers, as they provided me with these pictures and acknowledge these photos, yet they refuse to reimburse me $12 for a $1.00 part because it was not hand written on the move in sheet. The fact that I was told by a representative from their company that a picture or written on the sheet was fine and the fact the company has copies of all three outlet covers when I first moved in is evidence to show I did not cause the damage and should be reimbursed. 
Regards,
[redacted]