Golden Rule Insurance Company

This letter is in response to your inquiry you received from our insured under the above ID numberWe are in receipt of an authorization from the insured allowing the disclosure of information to your officeTherefore, in response to your letter dated December 17, 2014, we are sending you a copy of our letter dated December 22, that we sent to the insuredIf you have any further questions, please contact us at (800)657- Sincerely, [redacted] Case Management Analyst%

Thank you for your letter dated November 24, 2014, regarding [redacted] and [redacted] and their request for a premium refund on their policyDue to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from Mr [redacted] However, we have responded directly to Mr [redacted] with our position on his requestShould you have questions, please feel free to contact me at (618) 943-8000, Ext [redacted] or at [email protected] Sincerely, [redacted] ***Senior Appeals Representative

Your December 3, 2014, follinquiry, along with Mrand Mrs [redacted] 's concerns, have been received and reviewedAs we previously explained, due to privacy concerns, we will be unable to provide more detailed information without an Authorization to Disclose Information from Mrand Mrs [redacted] However, we have responded to Mr [redacted] directly addressing his additional concerns Should you require additional information please fell free to contact me by phone at (618) 943-8000, ext [redacted] or at [email protected] Sincerely, [redacted] *** Senior Appeals Representative

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and will fill out the attached form and submit to the insurance company Please let me know if there are any further actions at this time.Regards, [redacted]

This letter is in response to your inquiry you received from our insured under the above ID numberIn compliance with applicable privacy legislation, we are unable to release specific information regarding the insured's plan or claims without authorization from the insuredTherefore, we have
made a written response directly to the insuredEnclosed please find an authorization form that can be completed by the insured and submitted to us if a response still needs to be made to your officePlease call (800) 657-if you have any questionsSincerely,
*** ***
Case Management Analyst
%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ProvidTo: Golden Rule Policy Administration November 13, 2014 *** ** **
*** ** *** Account number#*** From: *** * *** *** *** * ***
***
*** **
*** *** To Whom It May Concern, On November 13th @3:pm I contacted Golden Ruleand spoke to *** (employee ID ***), After a long discussion regarding myrefund, I was told to return the attached voided check to the address above andGolden Rule will refund me from October 1st to October 23rd. Please advise when we can expect my refund? *** & *** ***I am not in agreement with Golden Rules decision to not fully refund me from Oct to Oct23, I returned the $check per Golden Rule instructions.PLEASE HelpHave the insurance company listen the the recorded phone conversation with the Golden Rule representative on 11-13-14.e details of why you are not satisfied with this resolution.]
Regards,
*** * *** ***

This letter is in response to your inquiry you received from our insured under the above ID number.
We are in receipt of an authorization from the insured allowing the disclosure of information to your office. Therefore, in response to your letter dated December 17, 2014, we are sending you a copy of our letter dated December 22, 2014 that we sent to the insured.
If you have any further questions, please contact us at (800)657-8205.
 
Sincerely,
 
[redacted]
Case Management Analyst%

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and will fill out the attached form and submit to the insurance company.  Please let me know if there are any further actions at this time.Regards,[redacted]

Thank you for your letter dated November 24, 2014, regarding [redacted] and [redacted] and their request for a premium refund on their policy. Due to privacy concerns, we are unable to provide more detailed information to you without a signed Authorization to Disclose Information from...

Mr. [redacted] However, we have responded directly to Mr. [redacted] with our position on his request. Should you have questions, please feel free to contact me at (618) 943-8000, Ext. [redacted] or at [email protected].                     Sincerely,[redacted]Senior Appeals Representative

Your December 3, 2014, follow-up inquiry, along with Mr. and Mrs. [redacted]'s concerns, have been received and reviewed. As we previously explained, due to privacy concerns, we will be unable to provide more detailed information without an Authorization to Disclose Information from Mr. and Mrs. [redacted]. However, we have responded to Mr. [redacted] directly addressing his additional concerns.                   Should you require additional information please fell free to contact me by phone at                     (618) 943-8000, ext [redacted] or at [email protected].                    Sincerely,                   [redacted]                  Senior Appeals Representative