Initial Business Response /* (1000, 8, 2015/06/25) */
Contact Name and Title: *** *** Store Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@getwood.ca
I am very surprised that this is the first contact made to me by Mr *** as we would have been more than willing to address his
concerns in person.We take customer service very seriously and that certainly includes our delivery serviceAs we frequently have things happen that affect our ability to make deliveries at specific times, we typically do not promise a time of day but instead do our best to ensure all orders booked to be delivered on any given day are completed each dayI'm sorry if we have caused any inconvenience to Mr *** and will gladly refund his delivery charge if this would help rectify the situation
Initial Business Response /* (1000, 8, 2015/06/25) */
Contact Name and Title: *** *** Store Manage
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@getwood.ca
I am very surprised that this is the first contact made to me by Mr *** as we would have been more than willing to address his
concerns in person.We take customer service very seriously and that certainly includes our delivery serviceAs we frequently have things happen that affect our ability to make deliveries at specific times, we typically do not promise a time of day but instead do our best to ensure all orders booked to be delivered on any given day are completed each dayI'm sorry if we have caused any inconvenience to Mr *** and will gladly refund his delivery charge if this would help rectify the situation