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Golden Square Ins. Svcs., Inc.

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Reviews Golden Square Ins. Svcs., Inc.

Golden Square Ins. Svcs., Inc. Reviews (1)

Initial Business Response /* (1000, 10, 2016/06/13) */
Hello, I am [redacted] the manager at Golden Square Insurance Services. Coverage was placed on her vehicle per her request for her on the day of her purchase. She did not have enough funds to start the insurance so as a courtesy we broke up her...

payment for her and that left a balance of $30.00 due a week later. As is her prerogative, she decided to return the vehicle. She wanted to cancel the insurance verbally and she was duly informed that she needed to sign a cancellation request or get proof that the vehicle was returned. After spoke with the client regarding her situation we even told her we would waive the remaining balance as a gesture of good will since her purchase did not work out even though technically that balance was still owed. She refused to sign a cancellation request so we contacted the dealer on her behalf and asked them for proof that the vehicle was returned. Once it was received we sent it to the insurance company to process a cancellation effective the day the vehicle was returned so she can get the maximum refund. We have just received the refund check from the insurance company have forwarded it to the client. The client was informed of the process and as was told the insurance company will refund her the prorated amount (What she paid minus the days of coverage till she returned the vehicle). We have went above and beyond to assist her so I am rather surprised to have received a complaint.
Initial Consumer Rebuttal /* (3000, 13, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] the manger is telling lies if he was handling the problem I would of not had to file this complaint. Several phones call requesting I get refunded and put off with I'll get back to you.and never did they return my phone calls . I had to call several time and get no where. This is not the way a manager should handle his clients. Also on the 13th he had called and left a message that a check was received in the office and I could pick it up any time. The following day I called the office and [redacted] was not in and one of the workers in the office said that they were trying to get ahold of him and he would get back with me. A few hours later I have to call again to hear them tell me that I would have to come the following day because [redacted] the manager had taken the check with him. Why would he not leave it in the office with his other agent in case I was to pick it up.

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Address: 31948 Mission Trl STE B, Lake Elsinore, California, United States, 92530-4539

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