Once and a while the hoses on the pumps get twisted, then when the customer picks up the nozzle the hose will hit the premium button on the dispenser and change it from regular to premium with out them realizing itThe dispenser will let you change grades as many times as you want before you
actually start pumpingInitially when I put in these dispensers when this occurred have had the petroleum company out to check the issue, they told me it was a fairly common problem, I even caught it on video onceI typically go out show the customer what happened and then refund them the differenceIn this particular instance the customer began by screaming at me from the start telling me it was the cashiers fault, The cashier is not able to make that change from the register, it can only be done from the dispenserI tried to go out and show her what happened and she would not let me get three words out before telling me I was wrongI did get hostil after she told me to "give her *** money back"I told her I would be right back with her money and that I never wanted to see her on my property againRight or wrong in the area my business is in, I do get hostile customers from time to time and after they swear at or make *** *** to any of the staff we stop trying to reason with them and ask them to leave.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Once and a while the hoses on the pumps get twisted, then when the customer picks up the nozzle the hose will hit the premium button on the dispenser and change it from regular to premium with out them realizing itThe dispenser will let you change grades as many times as you want before you
actually start pumpingInitially when I put in these dispensers when this occurred have had the petroleum company out to check the issue, they told me it was a fairly common problem, I even caught it on video onceI typically go out show the customer what happened and then refund them the differenceIn this particular instance the customer began by screaming at me from the start telling me it was the cashiers fault, The cashier is not able to make that change from the register, it can only be done from the dispenserI tried to go out and show her what happened and she would not let me get three words out before telling me I was wrongI did get hostil after she told me to "give her *** money back"I told her I would be right back with her money and that I never wanted to see her on my property againRight or wrong in the area my business is in, I do get hostile customers from time to time and after they swear at or make *** *** to any of the staff we stop trying to reason with them and ask them to leave.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***