Business responded to complaint.We have received the above complaint from the Revdex.com regarding [redacted] Beauchamp.First, we have never once heard from the customer regarding any driveway issues To automatically go straight to the Revdex.com and bypass the company she has a complaint with does not seem the proper way to handle a situation.Second, her roof was completed almost a year ago We never heard any complaints until almost a year later?????There were no heavy trucks from our company on her driveway.She mentioned that her driveway worsened after winterWe live in Northeast OhioMost likely the cold and ice heaved up the ground and had an effect on her driveway.At any rate, we have a disclaimer on our contracts that were are not responsible for damage.Again, we find it odd that she would wait almost a year to contact usAnd even then, she did not contact usShe contacted you.Thank you.John Barbera
Sorry for the delay, I have been out of town for a few weeks Thank you for getting back to me Here are some of the pictures I took of a few of the cement block panels In one you can see that it was from a very heavy object on the cement and not the bad winter I noticed this one the day after they left but, decided it was only one blockAt that point I also noticed two other cement blocks that had the corners cracked but, they had a very fine line which expanded after the winter I attached one of the pictures.Once again, I have lived in this house since and I had no cracks in the cement before I had the roof done The driveway blocks were a little uneven but, not cracked The truck was at the side of the house which is where the cracked pavement is located The driveway is ~ ft long and the garage is detached They did both the garage and house The truck was moved down the driveway while they cleared the drive and the front lawn When I paid the rest of my bill, I went to the truck at this location so, I know it was stopped there.I waited because, just the one piece of pavement looked bad I know go down the driveway and I saw or more blocks with hair line cracks which like a crack in a car windshield will just keep expanding an get uneven I am really not out to get money, I just want to make sure that this complaint stays on there record The owner stated that I did not call them Well, I can say the same to them! I expected either a phone call from him or something to say that they checked out the driveway which they did not.Regards, [redacted]
Hi [redacted] ,Thank you for your helpI can accept the proposal, but I would like the following points in writing form Barbera:New invoice for the $amount.A written statement that once the $amount is paid, the lien will be removed within days of payment being received.I will also submit this on the portal as wellOnce I have those items, I will accept the proposal and get the check in the mailAgain, I greatly appreciate your help in this matter
Business responded to complaint.We have received the above complaint from the Revdex.com regarding [redacted] Beauchamp.First, we have never once heard from the customer regarding any driveway issues To automatically go straight to the Revdex.com and bypass the company she has a complaint with does not seem the proper way to handle a situation.Second, her roof was completed almost a year ago We never heard any complaints until almost a year later?????There were no heavy trucks from our company on her driveway.She mentioned that her driveway worsened after winterWe live in Northeast OhioMost likely the cold and ice heaved up the ground and had an effect on her driveway.At any rate, we have a disclaimer on our contracts that were are not responsible for damage.Again, we find it odd that she would wait almost a year to contact usAnd even then, she did not contact usShe contacted you.Thank you.John Barbera
Sorry for the delay, I have been out of town for a few weeks Thank you for getting back to me Here are some of the pictures I took of a few of the cement block panels In one you can see that it was from a very heavy object on the cement and not the bad winter I noticed this one the day after they left but, decided it was only one blockAt that point I also noticed two other cement blocks that had the corners cracked but, they had a very fine line which expanded after the winter I attached one of the pictures.Once again, I have lived in this house since and I had no cracks in the cement before I had the roof done The driveway blocks were a little uneven but, not cracked The truck was at the side of the house which is where the cracked pavement is located The driveway is ~ ft long and the garage is detached They did both the garage and house The truck was moved down the driveway while they cleared the drive and the front lawn When I paid the rest of my bill, I went to the truck at this location so, I know it was stopped there.I waited because, just the one piece of pavement looked bad I know go down the driveway and I saw or more blocks with hair line cracks which like a crack in a car windshield will just keep expanding an get uneven I am really not out to get money, I just want to make sure that this complaint stays on there record The owner stated that I did not call them Well, I can say the same to them! I expected either a phone call from him or something to say that they checked out the driveway which they did not.Regards, [redacted]
Hi [redacted] ,Thank you for your helpI can accept the proposal, but I would like the following points in writing form Barbera:New invoice for the $amount.A written statement that once the $amount is paid, the lien will be removed within days of payment being received.I will also submit this on the portal as wellOnce I have those items, I will accept the proposal and get the check in the mailAgain, I greatly appreciate your help in this matter