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Golden State Towing & Repair

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Golden State Towing & Repair Reviews (2)

Review: My vehicle was impounded by Citrus Heights PD; it was towed and stored by Golden State Towing. While my 4Runner was being towed, the officer informed me there would be a hold placed on my vehicle, but I could recover the property inside my vehicle at any time with my CA driver' license because I am the owner of the vehicle.When I arrived at Golden State Towing on Auburn Boulevard, I was told by [redacted] that I was not allowed to retrieve items from my vehicle, but I needed a property release from Citrus Heights PD(CHPD). After a trip and a phone call with CHPD, they assured me that I am in fact allowed to retrieve my property from my vehicle (including a chainsaw, clothing, and my emergency use fishing pole and tackle box). Upon relaying this information to Golden State Towing, they continued to deny me access to my property but made me an offer: if I sign the title of my vehicle over to them, they would take care of all other fees and registration issues and allow me to retrieve my property. As my 4Runner is on it's "last leg" and wouldn't pass smog (creating my registration issues) I decided to take their deal. I informed Golden State that I wouldn't need to go back to my parents house to find the title as I moved last year and have packed most of my paperwork in boxes while I remodel my home. About a week later, I called Golden State to inform them I had my title and I would be coming in to sign it over and collect my belongings. They informed me that although they had made a mistake and I was actually allowed to retrieve my belongings the whole time, unfortunately the 30 day hold was over and they assumed control of my vehicle and "cleaned it out". When I asked [redacted] (a front desk worker at Golden State) "you guys didn't throw away a chainsaw, one of your guys took it?" He said yes.Currently, I await a return phone call from a "very busy" owner- [redacted], in regards to ow he's going to handle this situation.Desired Settlement: I would like my clothing, chainsaw, softball bag and bat, fishing gear and other personal effects to be returned to me as immediate as possible. If my personal belongings cannot be returned to me, I'm seeking money to replace the property of mine they "threw away" after they wouldn't let me recover it.

Business

Response:

vehicle was towed for un licensed driver, owner came in to claim his belongings and advised they were not going to claim vehicle, we offered an amnesty offer for him to pat $500.00 and sign over pink slip and we would not send them to collections for the remaining balance, the stated they would take that offer, they went out to their car to look for the pink slip, why they did not claim there belongings I do not know, they could not find the pink slip and stated they were going to go home and look and would be back, the vehicle cleared lien on Monday march 7 2016 and was sold at auction, the contents were disposed of they came in on Tuesday and wanted their belongings, I told them that the car was sold and the contents thrown away in the trash. theywanted me to pay them $500.00 for a chain saw and misc. stuff, current charges owed for vehicletowing 190.00Lien fee 70.00Storage $2050.00 41 days @ $50.00 per dayVehicle Sold $-500.00Ballance owed $1960.00

Consumer

Response:

I am rejecting this response because:- I appeared in person and was told twice that I was unable to collect my belongings - [redacted] told me that I was not able to collect my belongings until I had a release from Citrus Heights PD-On my second visit, [redacted] spoke to her boss(Jeff) and said that if I signed my vehicle over and paid a fee of $500, only then would I be able to retrieve my property-After CHPD called and I went to get my belongings [redacted] sent an employee with me to ensure nothing was taken from the vehicle while I looked for the pink slip- Citrus Heights PD informed me on 2 occasions that I did not need a release to access to my things- [redacted] apologized for that [redacted] made a mistake because I am was in fact supposed to have access to my property- I did not make any requests for money, I stated I want my property- I was denied my property on 2 separate occasions- [redacted] told me that [redacted] had made a mistake in not letting me access my property and said she had been scolded for the mistake- I have not received a bill for any charges-I was told my vehicle and property would sit for at least 90 days and I had time to get the pink slip and pay the $500 we agreed on. When I called 2 days later informing Golden State I was coming in, they told me they had assumed control of my vehicle.

Business

Response:

Business states that the consumer has paid the necessary fees and have picked up the property.

I took my car to a couple places before here with a squealing issue with my brakes. They all said you need new brakes when I had just had them done. Brought my car here and [redacted] was able to check out my front brakes and find that the squealing was from my front brake hardware not being replaced properly. He fixed my squeal in no time flat! Thank you [redacted] and Golden State! I now no longer announce my presence when braking!

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Description: Towing - Automotive

Address: Sacramento, California, United States, 95815-1829

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