Golden Touch Auto Sales

KHovnanian is very sensitive to customer satisfaction issues and we strive to satisfy each of our homeowners, especially when reasonable requests are madeKHovnanian respectfully disagrees with [redacted] ’s recitation of the facts and vigorously denies all allegations of unfair, illegal or unprofessional behaviorsOn or about Thursday June 11th , we contacted [redacted] to discuss her request for cancelation form which she had signed and submitted to us and her reason for cancellingOn or about June 12th , we contacted [redacted] Mortgage to request written verification of the cancellationThat afternoon we received an email of the denial/ cancelation and contacted [redacted] with the news that she will receive a full refund of her earnest money deposit [redacted] seemed appreciative and thanked us for our prompt attention to the matter [redacted] will receive her deposit within weeks from 6/ Thank you

Good morning. Thank you for giving us the opportunity to respond to [redacted] 's complaint. I have sent an email to him asking for a meeting to review his concerns in person. Please see the email verbiage below: From: H***, Paul Sent: Wednesday, August 12, 2015 10:00... AM To: [redacted] @***.com Cc: [redacted] Subject: BBB Complaint # [redacted] Recieved 8/11/15 [redacted] , We have received your complaint from the BBB yesterday. In reading the information provided, I cannot make a determination on what is reasonable or not without a visit to your home. What is your availability next week Monday or Tuesday? I can meet as early as 10 am or as late as 2 pm. CC: File Regards, ________________________________________________ Paul H [redacted] Jr. | K. Hovnanian Homes Director of Homeowner Service - Virginia Division [redacted] | Chantilly, VA [redacted] Desk: ###-###-#### "There is always a solution, we just have to find it." - PH

Thank you for the opportunity to respond to the Complaint filed by *** *** and *** ***, regarding the purchase of their home from KHovnanian. KHovnanian has worked diligently to address homeowner service issues for these customers in a manner consistent with the terms of the
warranty provided at closing. In fact, with respect to certain issues related to the washer and dryer in the home, KHovnanian went beyond its obligations under the warranty and provided a replacement when one was not required KHovnanian will continue to address service issues with these customers in a responsible and respectful manner and in a manner consistent with the terms and conditions of the warrantyTell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for the opportunity to respond to the complaint filed by Mr*** with respect to his purchase of a KHovnanian home in the *** *** community. Prior to the time KHovnanian received the complaint, it had already provided to Mr*** a fully executed copy of
the contract. When a customer submits a contract for ratification by KHovnanian, it goes through a thorough financial review process prior to execution. That is what accounted for the delay. In no way was KHovnanian attempting to restrict Mr***’s options for mortgage financing We believe that there is no pending issue and regard this matter as closed Please contact me with any questions. Thank you

Thank you for giving us an opportunity to respond to the Homeowners issues. We have been in contact with homeowner in regard to his items. We have a warranty ticket out for the leaking gutters and microwave. While the garage steps are fully code compliant, as a courtesy we have
attempted on two occasions to change the garage steps, but no one was available. As far as the Garage tape and mud, the home has been prepped to the same finish as all our homes and nothing further will be done. In regards to the Bathroom door hole, this is a Homeowner maintenance issue and non-warrantable.KHovnanian Homes

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will make contact with the management company who just sent out a letter to every owner concerning they have started the process to "Force A Turn Over" of the association from KHov to the owners. Interseting, that the reply says we did not have enough interest from the community to form a board. I have enough people complaining to me that will all be on a board. We shall wait and see when the meeting is scheduled, "by the end of the year."
Regards,
*** ***

Thank you for the opportunity to respond to *** ***’s complaint
In his correspondence, *** *** lists several day-to-day maintenance issues that are routinely handled by the management company employed by the homeowner’s associationThe management company has the ability and the
responsibility to coordinate the necessary maintenance and repairs within the community without needing the approval of the Board of Directors for every request*** *** should alert the management company to these issues (again, if necessary) and it is our expectation that the management company will promptly and efficiently address maintenance and repair within the community
With respect to the lack of an annual community meeting in 2013, the Board of Directors, through the management company, sought nominations from within the community for candidates to run for the Board, with the intention of transitioning control to the homeowners at a annual meetingIt is our understanding that there were not a sufficient number of nominations or interested individuals to have such a transition meetingOnce again, it is the Board’s intention to hold an election and transition the Board to homeowner control at an upcoming annual meeting, which will be scheduled to occur prior to the end of this yearHopefully, there will be sufficient interest within the community to allow for the transition
Finally, it should be noted that *** ***’s first email to the association Board member appointed by KHovnanian was on October 1stThis complaint was filed less than hours later
We hope that this response has addressed *** ***’s issues and demonstrated our continuing concern for the management of the *** *** subdivision
Best Regards,
Paul H*** obo, Division Management Team

K. Hovnanian is very sensitive to customer satisfaction issues and we strive to satisfy each of our homeowners, especially when reasonable requests are made. K. Hovnanian respectfully disagrees with [redacted]’s recitation of the facts and vigorously denies all allegations of unfair, illegal or...

unprofessional behaviors. On or about Thursday June 11th , we contacted [redacted] to discuss her request for cancelation form which she had signed and submitted to us and her reason for cancelling. On or about June 12th , we contacted [redacted] Mortgage to request written verification of the cancellation. That afternoon we received an email of the denial/ cancelation and contacted [redacted] with the news that she will receive a full refund of her earnest money deposit. [redacted] seemed appreciative and thanked us for our prompt attention to the matter. [redacted] will receive her deposit within 8 weeks from 6/12.
Thank you.

Good morning.  Thank you for giving us the opportunity to respond to [redacted]'s complaint.  I have sent an email to him asking for a meeting to review his concerns in person.  Please see the email verbiage below: 
From: H[redacted], Paul
Sent: Wednesday, August 12, 2015 10:00...

AM
To: [redacted]@[redacted].com
Cc: [redacted]
Subject: Revdex.com Complaint #[redacted] Recieved 8/11/15
[redacted],
We have received your complaint from the Revdex.com yesterday.
In reading the information provided, I cannot make a
determination on what is reasonable or not without a visit to your home. 
What is your availability next week Monday or Tuesday? 
I can meet as early as 10 am or  as late as 2 pm. 
CC: File
Regards,
________________________________________________
Paul H[redacted] Jr. | K.
Hovnanian Homes
Director of Homeowner Service  - Virginia Division
[redacted] | Chantilly, VA [redacted]
Desk: ###-###-####
"There is always a solution, we just have to find it." -
PH

"Thank you for the opportunity to respond to the
complaint filed by [redacted] regarding her residence in the [redacted]
subdivision in Woodbridge, Virginia.  K.
Hovnanian consistently strives to take reasonable steps to satisfy our
homeowners.  In the case of [redacted]...

[redacted]'s
home, homeowner service personnel responded promptly when the wood flooring
issue was brought to our attention.  We
have informed [redacted] that some degree of shrinking and expanding occurs
naturally with wood flooring, depending on seasonal humidity.  Based upon our observations, [redacted]'s issue
falls within the scope of the seasonal shrinking and expansion and is not a
warrantable construction defect.  Under
the terms of the written warranty provided to [redacted] at closing, she is able
to dispute our conclusion through a third party arbitration proceeding.  Our obligation is to deliver the home
consistent with the terms of our written warranty, which we have done in this
case.  We have agreed to visit the home in July/August if the gapping has not closed and we have seen that **. and [redacted] are managing the indoor humidity properly. 
Please feel free to contact me with any further
questions."