Golden Touch Realty & Management

To Whom It May Concern: This letter is to clarify the events of accordance dealt with [redacted] [redacted] came into our office October **, looking for an apartment with a price budget of $According to our rental agreement, Clara left a security deposit on October **, for a unit in the amount of $cash were she also signs the office rental agreement and agrees to the terms and conditions explaining approvals, denials, and refunds processesAfter being shown multiple apartments, she decided not take any and asked for her money back On November *, 2015, [redacted] signed a request form where she was explained that her money will be returned within seven (7) business days according to the rental agreement she had signed previouslyShe seemed upset with the fact she had to wait seven (7) business days for her refund and bothered that she was receiving her money in a check form due account reconciliationOn November **, 2015, [redacted] was returned $in check form without any inconvenience If you have any question or , please feel free to contact me for further details Angie C [redacted] Executive Assistant Golden Touch Realty and Management ###-###-#### ###-###-#### [redacted] ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] came to us on March ***, 2016 asking for a return of $1300 deposit and $50 application fee, she signed return request form and was told she will be receive her refund within... seven to ten business days as explain on the rental agreement and was also told the application fee was non refundable. [redacted] called us on the [redacted] of March asking about her refund, she was told it would be ready on the [redacted] of March. On the date of she was called and told her check was ready to be picked up and asked us to have it mailed to her. That following Monday her check was ready but called back and asked to come and pick it up personally due to a complaint she made with the RevDex.com and for our own records we needed her to sign a release form. [redacted] agreed to stop by until Thursday the [redacted] of March. [redacted] stepped in the office for her check on the [redacted] of April, her check was given to her and signed a release form.

*** *** *** came to us on March ***, asking for a return of $deposit and $application fee, she signed return request form and was told she will be receive her refund within seven to ten business days as explain on the rental agreement and was also told the application fee was
non refundable*** *** called us on the *** of March asking about her refund, she was told it would be ready on the *** of MarchOn the date of she was called and told her check was ready to be picked up and asked us to have it mailed to herThat following Monday her check was ready but called back and asked to come and pick it up personally due to a complaint she made with the Revdex.com and for our own records we needed her to sign a release form*** agreed to stop by until Thursday the *** of March*** *** stepped in the office for her check on the *** of April, her check was given to her and signed a release form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:     This letter is to clarify the events of accordance dealt with [redacted].   [redacted] came into our office October **, 2015 looking for an apartment with a price budget of $1650. According to our rental agreement, Clara left a security deposit on...

October **, 2015 for a unit in the amount of $1600 cash were she also signs the office rental agreement and agrees to the terms and conditions explaining approvals, denials, and refunds processes. After being shown multiple apartments, she decided not take any and asked for her money back.   On November *, 2015, [redacted] signed a request form where she was explained that her money will be returned within seven (7) business days according to the rental agreement she had signed previously. She seemed upset with the fact she had to wait seven (7) business days for her refund and bothered that she was receiving her money in a check form due account reconciliation. On November **, 2015, [redacted] was returned $1600 in check form without any inconvenience.     If you have any question or , please feel free to contact me for further details.       Angie C[redacted] Executive Assistant Golden Touch Realty and Management###-###-#######-###-####[redacted] ###-###-#### [redacted]

To Whom It May Concern:     This letter is to clarify the events of accordance dealt with [redacted].   [redacted] came into our office October **, 2015 looking for an apartment with a price budget of...

$1650. According to our rental agreement, Clara left a security deposit on October **, 2015 for a unit in the amount of $1600 cash were she also signs the office rental agreement and agrees to the terms and conditions explaining approvals, denials, and refunds processes. After being shown multiple apartments, she decided not take any and asked for her money back.   On November *, 2015, [redacted] signed a request form where she was explained that her money will be returned within seven (7) business days according to the rental agreement she had signed previously. She seemed upset with the fact she had to wait seven (7) business days for her refund and bothered that she was receiving her money in a check form due account reconciliation. On November **, 2015, [redacted] was returned $1600 in check form without any inconvenience.     If you have any question or , please feel free to contact me for further details.       Angie C[redacted] Executive Assistant Golden Touch Realty and Management
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[redacted]

[redacted] came to us on March [redacted], 2016 asking for a return of $1300 deposit and $50 application fee, she signed return request form and was told she will be receive her refund within...

seven to ten business days as explain on the rental agreement and was also told the application fee was non refundable. [redacted] called us on the [redacted] of March asking about her refund, she was told it would be ready on the [redacted] of March. On the date of she was called and told her check was ready to be picked up and asked us to have it mailed to her. That following Monday her check was ready but called back and asked to come and pick it up personally due to a complaint she made with the Revdex.com and for our own records we needed her to sign a release form. [redacted] agreed to stop by until Thursday the [redacted] of March. [redacted] stepped in the office for her check on the [redacted] of April, her check was given to her and signed a release form.