Golden Transitions

Revdex.com:At this time, I have not been contacted by City Sightseeing New York regarding complaint ID ***.Sincerely,*** ***

This email is in response to the complaint filed by *** *** ***: ID # ***We have reviewed *** ***’s claimWe at Gray Line City Sightseeing NY would like to thank *** *** for bringing her concerns to our attention.We would like to apologize for any inconvenience *** *** and
her husband has experienced with regards to the Gray Line City Sightseeing NY tour and hope she chooses us for her next sightseeing experience. We understand that *** *** found the employee’s behavior and treatment of her and her husband unsatisfactoryThis information will be used by our Grayline City Sightseeing manager for more training of our staff.We have reconsidered their request and as a goodwill offering, we have issued them a full refund of their purchaseAn email has been sent to *** *** advising her of this informationWe consider *** *** a most valued customer and look hope that she and her husband will give us another try in the future.Thank youRobin W***Customer Service Manager