Golden Unicorn

We are sorry about this issueFirst of all, the "Customer's Statement of the Problem" shows that "when I asked, the woman at check out said I don't know, ask your waiterOf course the
trick is, there is no waiter!" There is no tricks from us, please DO NOT defame usWe DO have waiters once we are opend at day timeThat's ridiculous and unbelievable which the customer complaint saidSecondly,The cashier at checkstand only taking resbonsibility for money checking out, but not for order billsPlease understand thisThe right way the customer complaint should do is to talk to the waiter or director who are on duty in the restaurant that dayFinally, we can not tell for now about what the customer complaint said on dishes size etcWe provide food for thousands of guests every single dayWe believe that we did well on business managementIf he can provide any evidences please let us known so that we can check out what's the problem on that issueAs One of The Best Five restaurants in New York CityWe do our best to provide our guests with satisfied food and serviceIf you have any other questions please let us know

Review: I have been a patron of Golden Unicorn since 2002.

In the last few years they have made a few mistakes in overcharging for dishes, but today it was so flagrant that I was driven to complain to the Revdex.com.

Dim sum works on a dish size tier system. Small, medium, large, Xtra large, and special order.

Special order is when the dish isn't available and they make it for you upon request.

I ordered 7 dishes, each with 2-4 dumplings, and one vegetable, all off the carts that were circulating (no special orders). These are usually medium dishes, however, I was charged for 3 Special orders, 3 Xtra large plates, and seven dollars for the vegetable (also a small to medium plate).

The bill was twice what it should have been. When I asked, the woman at check out said "I don't know; ask you waiter." Of course the trick is, there is no waiter! There are only circulating carts. They said I must not have remembered what I ordered.

This is a flagrant, upsetting abuse made possible by a conjured language barrier that does not really exist. It must be stopped.

I saved my receipts and took pictures of the dim sum card that tells you what plates were ordered.Desired Settlement: I would like an explanation of charges and a refund. 2 Hao Gao are not an Extra Large plate. 4 Shumai on a circulating cart are not a special order. If I am not satisfied, I will report them to the police and the IRS.

I have all the pictures to prove my claims of their malfeasance. I will have satisfaction. I have been systematically robbed of $40, as have thousands of others. They should be ashamed.

Business

Response:

We are sorry about this issue. First of all, the "Customer's Statement of the Problem" shows that "when I asked, the woman at check out said I don't know, ask your waiter. Of course the trick is, there is no waiter!" There is no tricks from us, please DO NOT defame us. We DO have waiters once we are opend at day time. That's ridiculous and unbelievable which the customer complaint said. Secondly,The cashier at checkstand only taking resbonsibility for money checking out, but not for order bills. Please understand this. The right way the customer complaint should do is to talk to the waiter or director who are on duty in the restaurant that day. Finally, we can not tell for now about what the customer complaint said on dishes size etc. We provide food for thousands of guests every single day. We believe that we did well on business management. If he can provide any evidences please let us known so that we can check out what's the problem on that issue. As One of The Best Five restaurants in New York City. We do our best to provide our guests with satisfied food and service. If you have any other questions please let us know.