Golden Valley Cable

To whom it may concern,I am forwarding the emails *** *** and I have exchanged I believe this situation has been resolved I went with my installer to his home on 9/9/and we put
everything back the way it was His *** Network is back online and working While I was there I Talked with *** about the whole situation She has been our only contact when we have been at his residenceWhen we requested payment the services were on and working My installer informed *** that when the phone ported from ***, he would like to change the cable to a larger size just to be sure of longtime trouble free serviceI ask if she offered to pay at time of install and she said no, it was not her bill it was *** She said she offered to call *** and did so that day She was informed by our installer that he would need to take care of the bill by the end of the dayEveryone was in agreement and understood *** his girlfriend was never at the house I am the owner and I know that currently we have no way to pay online My installer is also aware of this and states he never told anyone to pay onlineWe do not set up any account until we have a paying customer, if he had really offered to pay we would have set up the account right then This all transpired on the day of installation, 9/2/ At 4:pm on 9/3/***, our office girl, called and left a message for *** I take it from his response he didn't like the message When he called originally to order service I personally went over all the charges with him and his girlfriend, ***, on the phone including installation charge The only place that we have anything free is on our website We offer free internet install for existing cable subscribersThe *** post below, was posted on 9/3/ Bottom line is he was supposed to pay, he didn't, we asked again for payment, he got angry and started his smear campaignWe have people that work out of this office He clearly states in his email that of us are "great to deal with" Unfortunately *** has the thankless job of collecting money He asked me in his email to give him a reason to stay I have found from past experience, people that react as he did are not people I want as customers so we made arrangements with *** to put everything back as it was If you have any questions or need any clarification please feel free to contact me.** ***President
Golden Valley Cable

To whom it may concern,I am forwarding the emails [redacted] and I have exchanged.  I believe this situation has been resolved.  I went with my installer to his home on 9/9/15 and we put...

everything back the way it was.  His [redacted] Network is back online and working.  While I was there I Talked with [redacted] about the whole situation.  She has been our only contact when we have been at his residence. When we requested payment the services were on and working.  My installer informed [redacted] that when the phone ported from [redacted], he would like to change the cable to a larger size just to be sure of longtime trouble free service. I ask if she offered to pay at time of install and she said no, it was not her bill it was [redacted].  She said she offered to call [redacted] and did so that day.  She was informed by our installer that he would need to take care of the bill by the end of the day. Everyone was in agreement and understood.  [redacted] his girlfriend was never at the house.  I am the owner and I know that currently we have no way to pay online.  My installer is also aware of this and states he never told anyone to pay online. We do not set up any account until we have a paying customer, if he had really offered to pay we would have set up the account right then.  This all transpired on the day of installation, 9/2/15.   At 4:30 pm on 9/3/15 [redacted], our office girl, called and left a message for [redacted].  I take it from his response he didn't like the message.  When he called originally to order service I personally went over all the charges with him and his girlfriend, [redacted], on the phone including installation charge.  The only place that we have anything free is on our website.  We offer free internet install for existing cable subscribers. The [redacted] post below, was posted on 9/3/15.  Bottom line is he was supposed to pay, he didn't, we asked again for payment, he got angry and started his smear campaign. We have 3 people that work out of this office.  He clearly states in his email that 2 of us are "great to deal with".  Unfortunately [redacted] has the thankless job of collecting money.  He asked me in his email to give him a reason to stay.  I have found from past experience, people that react as he did are not people I want as customers so we made arrangements with [redacted] to put everything back as it was.    If you have any questions or need any clarification please feel free to contact me.[redacted]President
Golden Valley Cable