Golden Valley Legal Aide Service, Inc

Complaint: 11***
I am rejecting this response because:This insulting, misconstrued version of the events that occurred at this family dinner party is appalling to me as a customerAs I told the manager when I first sent my meal back, I was not looking for a refund I just could not eat the lobster roll with whatever was inside of itLet me be specific here, I took two bites from the roll and the first did not taste right so after taking hte second bite and spitting it out into a napkin because it tasted so bad, I only wanted the dinner removed from in front of meI felt sick to my stomach at that point I did get upset when I was told it was lagastino in the roll, however I never raised my voice or acted in the manner described in the establishments responseI am a professional adult and would never act in the manner described by the manager at this establishment and it is very insulting that a restaurant owner would behave in this manner I did ask for the managers name, and was refusedI did tell her I would be leaving a negative review and contacting the owner and the Revdex.com(I was later told that the manager is an *** ***, but I am not sure if that is valid information or not) She became upset at that point and accused me trying to "trash the her and the restaurant"I calmly asked her to walk away from our table because she was causing a scene and it was embarassingAs far as someone throwing a piece of chicken at her, I have no knowledge of that occuring and that would not be an action I would condoneWe paid our bill in full with the 18% gratuity included even though myself and others in the party did not think a tip was deserving but with the actions of the staff, we did not want any further problems and felt horribly dissapointed for my cousin whose birthday celebration was ruined. I do not want a refund from this establishment and will chalk this up as a life lesson learnedI will make sure that I inform my family, friends, and professional associates of the behavior of the staff and the poor food quality of this establishment. In closing, I believe the management and staff at this restaurant as well as the person writing the above response need to look up the meaning of customer service.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I should not be collecting money from ***'s *** CarsI paid $1,for parts, and an addit***l $400+ for labor to ORCHID ISLE FORD, and they did NOT repair my vehicleIf it was a job that they COULDN'T do, (as they later told me AFTER I PAID), they should've told me that in the first place, rather than charging me so much money for NOTHING. Also, the "timeline" that was provided by OIAC was inaccurate and lacked details of the "runaround" service they had given us AFTER we paid the money.9/truck was towed in to OIACWe suggested that the reason for the vehicle not starting had something to do with the tuner and asked if it was something they could fixThe mechanic said it was something else and that they would have to run tests.9/Received call from OIAC telling us they figured out what the problem wasAnd that we had to do a down payment of $1,(not $1,000) for the part the truck "needed" before they could start. 9/Received a call from OIAC asking us to make payment for the part, or have the truck towed out of their lotI desperately needed the truck and TRUSTED that they would fix it, so I went in person and made a cash payment of $1,100. 10/picked up vehicle after OIAC called and said it was doneThey said the truck "could run but has to be jump started." And that we could pick it up, but had to pay for labor first Truck was jump started by technichian and driven out of the lotHalfway home, the truck began to stall and we decided to have it towed back to OIAC so they could COMPLETE the job CORRECTLYBy the time the tow truck came in, OIAC was closed.10/truck was towed to OIAC.10/I called to check on the truck because after 3days, they hadn't called or said anything about the truckI expressed how frustrated I was and the guy on the phone said he would figure out what was going on and would return my call.10/because I didn't hear from OIAC, I called AGAINThis time, they said they were calling some people, and looking at websites to see what the problem was(They sounded OBLIVIOUS) They even tried to make it seem like it was our fault saying "the technician said he told you to TOW it out of the lot but you drove it." I reminded her that HE was the one who jump started the truck! I mentioned that I wanted a refund and they of course said "we'll call you back." Got a call from a man named Jack who pretended to sympathize with our frustrationHe said he would call another shop to see If they could help with the problem...because apparently, they couldn't work on aftermarket products. Wish they told us that in the beginning.11/Traded the truck for another vehicle because we desperately needed a car...and ther was "nothing they could do..." The truck was still at OIAC. 11/10, 11/11, and 11/attempted to call Jack to further discuss our refund, but he CONVENIENTLY was always outThey said he would return our calls, but he didn't.11/called for Jack AGAINThe girl who answered said he was out, and that he was only there on FridaysWhen I said I wanted to discuss the refund, she transferred the phone over to him(He MIRACULOUSLY appeared I guess) The discussion was pointlessThe fact that we sold the vehicle gave him the impression that we didn't want our money back (?)He ended the conversation with " I can't talk to you about this anymore." We called ***'s to inquire about the truck and apparently the shop they had the truck towed to said something about OIAC always messing up customized vehicles and sending it to themBut I'm not going to get into that because it's hearsay.The fact is, we paid our good, hard earned money to OIAC and got NOTHING out of itAn HONEST, GOOD, company would return our money, but they did notIn the end, it was wasted time and money and WE are the ones at lossWe don't deserve this, and we want our money back
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because: The mpg I was told by all the salesman & manger at the Ford dealership in Hilo, Hi is not even close to the mileage I get on this car
Sincerely,
*** ***

8/12/Peter H*** "Car should get mpg".9/14/Jordan salesman "You should get at least mpg average".9/25/Duke general sales manager "Car will get mpg".9/29/Reyn service manager "You should get mpg".11/17/Reyn service manager bring car in so I can check out why you are not getting better gas mileage

From: * * *** ***? Sent: Tuesday, November 21, 9:AMCc: ***Subject: Response to case ID ***In response to the above referenced complaint by Mr ***? Please let me know what the next step is for us if anySee attached..Customers
concern for estimated fuel miles per gallon meter in vehicle is not working properly, reads in city and coastingVehicle was checked in on 9/26/Customers average fuel economy is based on distance to emptyThe distance to empty is calculated in the instrument cluster using a running average fuel economy, which is the fuel economy over the last miles and fuel level input from the fuel tank sending unit to determine how many miles the vehicle can be driven based on the remainder of fuel in tankRunning average fuel economy values are derived from the distance to empty functionOwners manual on vehicle operation, On pages to shows that average fuel economy is for a given trip in the instrument clusterEPA fuel economy is just an average and results vary based on driving habits and conditionsEngine performance test and net-work self test have been made to insure all on board powertrain control modules are all working as designedNo faults have been found with fuel systems at this timeUse and perform work shop manual guild lines chart for poor fuel economyPerformed miles per gallon Integrated Diagnostic System fuel test also showed no faultsCustomer was informed that miles per gallon is only per trip in the instrument clusterAdvised that he will need to reset this feature for accurate results and that driving habits can impact fuel mileageVehicle was returned to customer.? ? THX!Coby C***Orchid Isle Ford*** ***www.fordhawaii.com

From: [redacted] Sent: Tuesday, November 22, 2016 5:20 PMTo: [email protected]: [SPAM?] Respond to a Complaint Form **COMPANYNAME**Complaint ID#:    [redacted]Company Name:    jimmies of savin rockCompany Contact...

Name:    jimmieCompany Contact Phone:   [redacted]Company Contact Email:    [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member (if you know):    [redacted]Complaint Information:    on behalf of jimmies we would like to apologize for [redacted]s unpleasant dining experience. we take the opinions, and recommendations, of our patrons very seriously. We view accusations of this nature to be critical to the health or our establishment, as we would not condone, or support, implicit behaviors that would damage the integrity, and quality of our restaurant. upon the examination of this matter, we feel that we do owe [redacted] an apology for the erroneous statement the server had made, as our lobster roll is not langostino. We are very sorry for this mistake, and have immediately taken steps to remedy this, so it will not happen again for our future patrons and staff to be misinformed. We do however feel that our staff conducted themselves in the manner, of the exemplary standard in which we would expect. It is unfortunate that the proposed rectification of this matter did not meet [redacted]xpectations, however, had she returned the lobster roll before eating it in almost its entirety we would have been happy to replace it with another item, or remove it from the check. Due to the nature of this business, it is absolutely within reason to rescind an item in its entirety, or perhaps even minus one, or two bites. It is not customary to amend, or alter prices for food items that have been more then half eaten. The chicken mentioned was also half eaten, and again, few alterations can be carried out. There was no mention of any discourse on these items prior to eating them. We understand that not meeting the expectations of [redacted] would cause some discontent, and opposition, however, her behavior became unconstructive, and undignified. we learn from, and welcome the constructive criticisms of our patrons, however, when they impugn the dignity and self respect or our staff we do not compromise our standards or exploit the weaknesses or our staff. [redacted] was very explicit in expressing her disdain by being very loud and asking our manager crudely if she went to school. She proceeded to follow that with telling her, she was going to trash our business. Intimidation is a form of harmful bullying and is frowned upon as a useless tactic, that inhibits growth, stability, and productivity. These actions were very unnecessary, and unwarranted, moreover; as our manager walked away from the table, someone threw eaten chicken at her, as this was the reason the staff was watching in aghast. The disruptive behavior directed towards our manager was so evident, that four surrounding tables, commented at different intervals, to validate the actions of our staff and manager. We even had patrons that were willing to stand by our manager and speak on her behalf. [redacted] has the right to make the choice to patronize or establishment or not, but she does not have the right to degrade, intimidate, and practice uncivilized behaviors in our restaurant. In fact, it is downright disgraceful to throw food at anyone, at any time, for any reason. We reserve the right to protect and stand by our staff, and in doing so we can ensure a productive, and enjoyable dining experience for staff and patrons. many thanks Sent on:     11/22/2016 5:20:20 PM