Below id the repair timeline? for the [redacted] 's vehicle.The following is a timeline of the attemptedrepairs to VIN: ? [redacted] ***9/1/ l 5·? Vehicle towed in with ci.istomer states: ? "Theft light on and crank-nostart."9/1115: ? Senior tech WJ [redacted] performs diagnosis: "Verified concern,performed scan and foundno communication to engine computer(PCM), ran manualtest to PCM found no response to key identification module (IDS)? Attempted to reprogram PCM and found error code "PCM not calibrated to vehicleidentificationu mber." ? Performed pinpointtests for power and grounds to PCM and found all ok so recommended PCM and a new key as 011\y one key provi ded by customerand two requiredfor PCM programmi ng relatedto key recognition? Provided customer with estimate for PCM, key and diagnosis.9/3/l 5; ? Customer accepted estimate provided deposit of $l and parts ordered.I 0/2115: ? Installed PCM, cut and programmed keys, reprogrammed IDS fonctions, keys now recognized, but no cranking? Bypass starterrelay and enginewould crank and start ok.Performed scwith IDS for starter interrupt fault, found system check fails after key on due to missing required emission equipment sensors.? Attempted to re-flash PCM with customersupplied "Performance tuner." ? Found tuner locked with password? Customer was unable toprovide password for tuner as they purchased the vehicle [redacted] from [redacted] Cars[redacted] ? [redacted] ? [redacted] ? [redacted] ? [redacted] ? [redacted] 10/15/15: ? Customer picked up vehicle after technician ']umped" starter relay and agreedto contact aftermarket tuner supplier in Kona about getting password,or new tuner, to enable starter fo11cti.onand match programming to removed emission equipment10/16/15: ? Customer towed in vehicle again saying repairs did not work and was going to contact [redacted] Cars about issues.10/19/15: ? [redacted] Cars contacts Service Director to say they had re-purchased vehicle for the Al(lkoa's and would have vehicle towed to Kona off Road for programming/repairs.l 0/22/15: ? Kona off Road calls Service Director to say they have determined there I s a fault in the Transmission Control Module (TCM),and that they were arranging with [redacted] Cars to tow back to the dealership to diagnose/reprogram/replace ? the TCM1/8/5: Revdex.com sends letter of complaint to OIAC.This vehicle was heavily modified with some components missing, we were able to fix the problem of the PCM nvL communicating with the IDS but after [redacted] the initial problem other problems were present due to missing equipment and needed to go to the after·market tuner? supplier for addit***l repairs? The customer chose not to take it to Kona off Road and brought it back to us? In the meantime Pm1o'sbought the car back from the customer? Any reimbursement should be between the customer and ***'s [redacted] Cars.Sincerely,Joe H***
From: [redacted] Sent: Tuesday, November 21, 9:AMCc: [redacted] Subject: Response to case ID [redacted] In response to the above referenced complaint by Mr [redacted] Please let me know what the next step is for us if anySee attached..Customers concern for estimated fuel miles per gallon meter in vehicle is not working properly, reads in city and coastingVehicle was checked in on 9/26/Customers average fuel economy is based on distance to emptyThe distance to empty is calculated in the instrument cluster using a running average fuel economy, which is the fuel economy over the last miles and fuel level input from the fuel tank sending unit to determine how many miles the vehicle can be driven based on the remainder of fuel in tankRunning average fuel economy values are derived from the distance to empty functionOwners manual on vehicle operation, On pages to shows that average fuel economy is for a given trip in the instrument clusterEPA fuel economy is just an average and results vary based on driving habits and conditionsEngine performance test and net-work self test have been made to insure all on board powertrain control modules are all working as designedNo faults have been found with fuel systems at this timeUse and perform work shop manual guild lines chart for poor fuel economyPerformed miles per gallon Integrated Diagnostic System fuel test also showed no faultsCustomer was informed that miles per gallon is only per trip in the instrument clusterAdvised that he will need to reset this feature for accurate results and that driving habits can impact fuel mileageVehicle was returned to customer. THX!Coby C***Orchid Isle Ford [redacted] www.fordhawaii.com
? Complaint: [redacted] I am rejecting this response because: The mpg I was told by all the salesman & manger at the Ford dealership in Hilo, Hi is not even close to the mileage I get on this car Sincerely, [redacted]
From: [redacted] Sent: Tuesday, November 22, 5:PMTo: [email protected]: [SPAM?] Respond to a Complaint Form **COMPANYNAME**Complaint ID#: [redacted] Company Name: jimmies of savin rockCompany Contact Name: jimmieCompany Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: on behalf of jimmies we would like to apologize for [redacted] s unpleasant dining experiencewe take the opinions, and recommendations, of our patrons very seriouslyWe view accusations of this nature to be critical to the health or our establishment, as we would not condone, or support, implicit behaviors that would damage the integrity, and quality of our restaurantupon the examination of this matter, we feel that we do owe [redacted] an apology for the erroneous statement the server had made, as our lobster roll is not langostinoWe are very sorry for this mistake, and have immediately taken steps to remedy this, so it will not happen again for our future patrons and staff to be misinformedWe do however feel that our staff conducted themselves in the manner, of the exemplary standard in which we would expectIt is unfortunate that the proposed rectification of this matter did not meet [redacted] *xpectations, however, had she returned the lobster roll before eating it in almost its entirety we would have been happy to replace it with another item, or remove it from the checkDue to the nature of this business, it is absolutely within reason to rescind an item in its entirety, or perhaps even minus one, or two bitesIt is not customary to amend, or alter prices for food items that have been more then half eatenThe chicken mentioned was also half eaten, and again, few alterations can be carried outThere was no mention of any discourse on these items prior to eating themWe understand that not meeting the expectations of [redacted] would cause some discontent, and opposition, however, her behavior became unconstructive, and undignifiedwe learn from, and welcome the constructive criticisms of our patrons, however, when they impugn the dignity and self respect or our staff we do not compromise our standards or exploit the weaknesses or our staff [redacted] was very explicit in expressing her disdain by being very loud and asking our manager crudely if she went to schoolShe proceeded to follow that with telling her, she was going to trash our businessIntimidation is a form of harmful bullying and is frowned upon as a useless tactic, that inhibits growth, stability, and productivityThese actions were very unnecessary, and unwarranted, moreover; as our manager walked away from the table, someone threw eaten chicken at her, as this was the reason the staff was watching in aghastThe disruptive behavior directed towards our manager was so evident, that four surrounding tables, commented at different intervals, to validate the actions of our staff and managerWe even had patrons that were willing to stand by our manager and speak on her behalf [redacted] has the right to make the choice to patronize or establishment or not, but she does not have the right to degrade, intimidate, and practice uncivilized behaviors in our restaurantIn fact, it is downright disgraceful to throw food at anyone, at any time, for any reasonWe reserve the right to protect and stand by our staff, and in doing so we can ensure a productive, and enjoyable dining experience for staff and patronsmany thanks Sent on: 11/22/5:20:PM
Below id the repair timeline? for the [redacted] 's vehicle.The following is a timeline of the attemptedrepairs to VIN: ? [redacted] ***9/1/ l 5·? Vehicle towed in with ci.istomer states: ? "Theft light on and crank-nostart."9/1115: ? Senior tech WJ [redacted] performs diagnosis: "Verified concern,performed scan and foundno communication to engine computer(PCM), ran manualtest to PCM found no response to key identification module (IDS)? Attempted to reprogram PCM and found error code "PCM not calibrated to vehicleidentificationu mber." ? Performed pinpointtests for power and grounds to PCM and found all ok so recommended PCM and a new key as 011\y one key provi ded by customerand two requiredfor PCM programmi ng relatedto key recognition? Provided customer with estimate for PCM, key and diagnosis.9/3/l 5; ? Customer accepted estimate provided deposit of $l and parts ordered.I 0/2115: ? Installed PCM, cut and programmed keys, reprogrammed IDS fonctions, keys now recognized, but no cranking? Bypass starterrelay and enginewould crank and start ok.Performed scwith IDS for starter interrupt fault, found system check fails after key on due to missing required emission equipment sensors.? Attempted to re-flash PCM with customersupplied "Performance tuner." ? Found tuner locked with password? Customer was unable toprovide password for tuner as they purchased the vehicle [redacted] from [redacted] Cars[redacted] ? [redacted] ? [redacted] ? [redacted] ? [redacted] ? [redacted] 10/15/15: ? Customer picked up vehicle after technician ']umped" starter relay and agreedto contact aftermarket tuner supplier in Kona about getting password,or new tuner, to enable starter fo11cti.onand match programming to removed emission equipment10/16/15: ? Customer towed in vehicle again saying repairs did not work and was going to contact [redacted] Cars about issues.10/19/15: ? [redacted] Cars contacts Service Director to say they had re-purchased vehicle for the Al(lkoa's and would have vehicle towed to Kona off Road for programming/repairs.l 0/22/15: ? Kona off Road calls Service Director to say they have determined there I s a fault in the Transmission Control Module (TCM),and that they were arranging with [redacted] Cars to tow back to the dealership to diagnose/reprogram/replace ? the TCM1/8/5: Revdex.com sends letter of complaint to OIAC.This vehicle was heavily modified with some components missing, we were able to fix the problem of the PCM nvL communicating with the IDS but after [redacted] the initial problem other problems were present due to missing equipment and needed to go to the after·market tuner? supplier for addit***l repairs? The customer chose not to take it to Kona off Road and brought it back to us? In the meantime Pm1o'sbought the car back from the customer? Any reimbursement should be between the customer and ***'s [redacted] Cars.Sincerely,Joe H***
From: [redacted] Sent: Tuesday, November 21, 9:AMCc: [redacted] Subject: Response to case ID [redacted] In response to the above referenced complaint by Mr [redacted] Please let me know what the next step is for us if anySee attached..Customers concern for estimated fuel miles per gallon meter in vehicle is not working properly, reads in city and coastingVehicle was checked in on 9/26/Customers average fuel economy is based on distance to emptyThe distance to empty is calculated in the instrument cluster using a running average fuel economy, which is the fuel economy over the last miles and fuel level input from the fuel tank sending unit to determine how many miles the vehicle can be driven based on the remainder of fuel in tankRunning average fuel economy values are derived from the distance to empty functionOwners manual on vehicle operation, On pages to shows that average fuel economy is for a given trip in the instrument clusterEPA fuel economy is just an average and results vary based on driving habits and conditionsEngine performance test and net-work self test have been made to insure all on board powertrain control modules are all working as designedNo faults have been found with fuel systems at this timeUse and perform work shop manual guild lines chart for poor fuel economyPerformed miles per gallon Integrated Diagnostic System fuel test also showed no faultsCustomer was informed that miles per gallon is only per trip in the instrument clusterAdvised that he will need to reset this feature for accurate results and that driving habits can impact fuel mileageVehicle was returned to customer. THX!Coby C***Orchid Isle Ford [redacted] www.fordhawaii.com
? Complaint: [redacted] I am rejecting this response because: The mpg I was told by all the salesman & manger at the Ford dealership in Hilo, Hi is not even close to the mileage I get on this car Sincerely, [redacted]
From: [redacted] Sent: Tuesday, November 22, 5:PMTo: [email protected]: [SPAM?] Respond to a Complaint Form **COMPANYNAME**Complaint ID#: [redacted] Company Name: jimmies of savin rockCompany Contact Name: jimmieCompany Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: on behalf of jimmies we would like to apologize for [redacted] s unpleasant dining experiencewe take the opinions, and recommendations, of our patrons very seriouslyWe view accusations of this nature to be critical to the health or our establishment, as we would not condone, or support, implicit behaviors that would damage the integrity, and quality of our restaurantupon the examination of this matter, we feel that we do owe [redacted] an apology for the erroneous statement the server had made, as our lobster roll is not langostinoWe are very sorry for this mistake, and have immediately taken steps to remedy this, so it will not happen again for our future patrons and staff to be misinformedWe do however feel that our staff conducted themselves in the manner, of the exemplary standard in which we would expectIt is unfortunate that the proposed rectification of this matter did not meet [redacted] *xpectations, however, had she returned the lobster roll before eating it in almost its entirety we would have been happy to replace it with another item, or remove it from the checkDue to the nature of this business, it is absolutely within reason to rescind an item in its entirety, or perhaps even minus one, or two bitesIt is not customary to amend, or alter prices for food items that have been more then half eatenThe chicken mentioned was also half eaten, and again, few alterations can be carried outThere was no mention of any discourse on these items prior to eating themWe understand that not meeting the expectations of [redacted] would cause some discontent, and opposition, however, her behavior became unconstructive, and undignifiedwe learn from, and welcome the constructive criticisms of our patrons, however, when they impugn the dignity and self respect or our staff we do not compromise our standards or exploit the weaknesses or our staff [redacted] was very explicit in expressing her disdain by being very loud and asking our manager crudely if she went to schoolShe proceeded to follow that with telling her, she was going to trash our businessIntimidation is a form of harmful bullying and is frowned upon as a useless tactic, that inhibits growth, stability, and productivityThese actions were very unnecessary, and unwarranted, moreover; as our manager walked away from the table, someone threw eaten chicken at her, as this was the reason the staff was watching in aghastThe disruptive behavior directed towards our manager was so evident, that four surrounding tables, commented at different intervals, to validate the actions of our staff and managerWe even had patrons that were willing to stand by our manager and speak on her behalf [redacted] has the right to make the choice to patronize or establishment or not, but she does not have the right to degrade, intimidate, and practice uncivilized behaviors in our restaurantIn fact, it is downright disgraceful to throw food at anyone, at any time, for any reasonWe reserve the right to protect and stand by our staff, and in doing so we can ensure a productive, and enjoyable dining experience for staff and patronsmany thanks Sent on: 11/22/5:20:PM