On 9/we were out to the customer's property to investigate one outlet not workingOur technician found the existing box and receptacle to be surrounded by expanding foam, rendering it unusableThe technician removed the old junction box, receptacle and insulation from around the junction box
The technician installed a new junction box and receptacle for $This flat rate fee is inclusive of materials, tax and laborAlso included is a one (1) year warranty on material and laborOur service call fee to the location is $99, for a total of $498. The landlord was not able to meet the technician on site and therefore was not able to receive the invoice that discussed the break down of the work performed. The landlord did give permission to charge the credit card on file once work was completed but did not leave information regarding the preferred delivery method of the invoice.We apologize for the inconvenience this has caused and have since delivered the invoice to the customer that discusses the work performed
Initial Business Response /* (1000, 6, 2015/09/10) */
[redacted], Operations manager.
After reading our customers comments and concerns. We plan to reach out to her and refund invoice amount of $198.00. We apologize for the poor customer service and appreciate the necessary feed back.
Initial...
Consumer Rebuttal /* (2000, 8, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The apologized and explained they have issues with the employee whom helped us. They fully refunded our payment.
We sincerely apologize for this experience with our company. We work very hard to provide the best service to our customers, both from our technicians and our office staff. We take our complaints very seriously, as we strive to improve ourselves. We are embarrassed that you had this sort of...
experience with Golden West. On the day in question, we were overwhelmingly busy. It was a frigid day, and we received well over 100 calls for service. Unfortunately, we were not successful in following through withour mission of providing the best customer service as possible in the [redacted] Metro area. We thank you for voicing your concern and giving us an opportunity to improve our performance in the future.
On 9/we were out to the customer's property to investigate one outlet not workingOur technician found the existing box and receptacle to be surrounded by expanding foam, rendering it unusableThe technician removed the old junction box, receptacle and insulation from around the junction box
The technician installed a new junction box and receptacle for $This flat rate fee is inclusive of materials, tax and laborAlso included is a one (1) year warranty on material and laborOur service call fee to the location is $99, for a total of $498. The landlord was not able to meet the technician on site and therefore was not able to receive the invoice that discussed the break down of the work performed. The landlord did give permission to charge the credit card on file once work was completed but did not leave information regarding the preferred delivery method of the invoice.We apologize for the inconvenience this has caused and have since delivered the invoice to the customer that discusses the work performed
Initial Business Response /* (1000, 6, 2015/09/10) */
[redacted], Operations manager.
After reading our customers comments and concerns. We plan to reach out to her and refund invoice amount of $198.00. We apologize for the poor customer service and appreciate the necessary feed back.
Initial...
Consumer Rebuttal /* (2000, 8, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The apologized and explained they have issues with the employee whom helped us. They fully refunded our payment.
We sincerely apologize for this experience with our company. We work very hard to provide the best service to our customers, both from our technicians and our office staff. We take our complaints very seriously, as we strive to improve ourselves. We are embarrassed that you had this sort of...
experience with Golden West. On the day in question, we were overwhelmingly busy. It was a frigid day, and we received well over 100 calls for service. Unfortunately, we were not successful in following through withour mission of providing the best customer service as possible in the [redacted] Metro area. We thank you for voicing your concern and giving us an opportunity to improve our performance in the future.