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Golden West Pools & Spa Repair

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Golden West Pools & Spa Repair Reviews (1)

Initial Business Response /* (1000, 5, 2016/05/11) */
10 May 2015
[redacted]
XXXXX [redacted] Dr
Yucca Valley, CA XXXXX
Mrs. [redacted]
On 04/27/2016 we received a work order from Hisco/Cres home warranty pertaining to your pool pump not working.
We scheduled a appointment for...

4/29/2016. The technician arrived your property and inspected your pool pump,
the technician found absolutely no mechanical failures with your pump, however he find that your water chemistry
in the swimming pool was not at adequate levels to keep the pool water clear. The technician informed the only one at your property
at the time of his findings, which was your nephew. The home warranty company was informed of your situation with the pump and that there were no mechanical failures.
If the pump had bad bearings or was seized up the motor would have been replaced that day. You proceeded to leave a very verbally aggressive
and threatening message on our company line, which we have saved and forwarded to the home warranty company, basically stating we had better come out
and replace your pump or else. The technician called you Monday morning and explained to you what you needed to do to get your pool water back into shape, which
was get the water chemistry corrected and clean or backwash your pool filter. You stated previously that your weekly pool service man suggested the motor noise was the cause
of your pool water clarity issues, and that the motor needs to be changed. Well my suggestion to you is look for a new pool service man and familiarize yourself with your home warranty
co pay policy, that is a pre determined fee by the warranty company that you agree to when you enlist their policy, makes no relevance to us if you pay your co pay or not.
My suggestion is possibly take into accord the old saying " You catch more flies with honey then vinegar ", your phone message was absolutely absurd and vile.
Thank you,
[redacted]
Golden West Pool & Spa Repair
Initial Consumer Rebuttal /* (3000, 7, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my message was not vile or absurd. a bearing is going out in the motor and you apparently don't know what you are doing. Our home warranty comp. cancelled these pool people and contracted with a different one. because our warranty was almost up with them they did not want to do anything. and that is the real reason for your shoddy shady dealings. I WAS HOME BUT NAPPING, ALL YOU HAD TO DO WAS HAVE MY NEPHEW WAKE ME. All this man did was flip on the pump hand him a card a say everything was fine. Well there is still a bearing going out, the pump didn't even sound right but they didn't care, they didn't want to put out that work or expense.

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