Golden West Pools & Spa Repair

Initial Business Response / [redacted] (1000, 5, 2016/05/11) */ May [redacted] XXXXX [redacted] Dr Yucca Valley, CA XXXXX Mrs [redacted] On 04/27/we received a work order from Hisco/Cres home warranty pertaining to your pool pump not working We scheduled a appointment for 4/29/The technician arrived your property and inspected your pool pump, the technician found absolutely no mechanical failures with your pump, however he find that your water chemistry in the swimming pool was not at adequate levels to keep the pool water clearThe technician informed the only one at your property at the time of his findings, which was your nephewThe home warranty company was informed of your situation with the pump and that there were no mechanical failures If the pump had bad bearings or was seized up the motor would have been replaced that dayYou proceeded to leave a very verbally aggressive and threatening message on our company line, which we have saved and forwarded to the home warranty company, basically stating we had better come out and replace your pump or elseThe technician called you Monday morning and explained to you what you needed to do to get your pool water back into shape, which was get the water chemistry corrected and clean or backwash your pool filterYou stated previously that your weekly pool service man suggested the motor noise was the cause of your pool water clarity issues, and that the motor needs to be changedWell my suggestion to you is look for a new pool service man and familiarize yourself with your home warranty co pay policy, that is a pre determined fee by the warranty company that you agree to when you enlist their policy, makes no relevance to us if you pay your co pay or not My suggestion is possibly take into accord the old saying " You catch more flies with honey then vinegar ", your phone message was absolutely absurd and vile Thank you, [redacted] Golden West Pool & Spa Repair Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) my message was not vile or absurda bearing is going out in the motor and you apparently don't know what you are doingOur home warranty compcancelled these pool people and contracted with a different onebecause our warranty was almost up with them they did not want to do anythingand that is the real reason for your shoddy shady dealingsI WAS HOME BUT NAPPING, ALL YOU HAD TO DO WAS HAVE MY NEPHEW WAKE MEAll this man did was flip on the pump hand him a card a say everything was fineWell there is still a bearing going out, the pump didn't even sound right but they didn't care, they didn't want to put out that work or expense

Initial Business Response /* (1000, 5, 2016/05/11) */
May
*** ***
XXXXX *** *** Dr
Yucca Valley, CA XXXXX
Mrs***
On 04/27/we received a work order from Hisco/Cres home warranty pertaining to your pool pump not working
We scheduled a appointment for
4/29/The technician arrived your property and inspected your pool pump,
the technician found absolutely no mechanical failures with your pump, however he find that your water chemistry
in the swimming pool was not at adequate levels to keep the pool water clearThe technician informed the only one at your property
at the time of his findings, which was your nephewThe home warranty company was informed of your situation with the pump and that there were no mechanical failures
If the pump had bad bearings or was seized up the motor would have been replaced that dayYou proceeded to leave a very verbally aggressive
and threatening message on our company line, which we have saved and forwarded to the home warranty company, basically stating we had better come out
and replace your pump or elseThe technician called you Monday morning and explained to you what you needed to do to get your pool water back into shape, which
was get the water chemistry corrected and clean or backwash your pool filterYou stated previously that your weekly pool service man suggested the motor noise was the cause
of your pool water clarity issues, and that the motor needs to be changedWell my suggestion to you is look for a new pool service man and familiarize yourself with your home warranty
co pay policy, that is a pre determined fee by the warranty company that you agree to when you enlist their policy, makes no relevance to us if you pay your co pay or not
My suggestion is possibly take into accord the old saying " You catch more flies with honey then vinegar ", your phone message was absolutely absurd and vile
Thank you,
*** ***
Golden West Pool & Spa Repair
Initial Consumer Rebuttal /* (3000, 7, 2016/05/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my message was not vile or absurda bearing is going out in the motor and you apparently don't know what you are doingOur home warranty compcancelled these pool people and contracted with a different onebecause our warranty was almost up with them they did not want to do anythingand that is the real reason for your shoddy shady dealingsI WAS HOME BUT NAPPING, ALL YOU HAD TO DO WAS HAVE MY NEPHEW WAKE MEAll this man did was flip on the pump hand him a card a say everything was fineWell there is still a bearing going out, the pump didn't even sound right but they didn't care, they didn't want to put out that work or expense